21-AMERNATL-3935 Digital Commercial - Q2-ENT

Frequently asked questions.

When will ANB Go Business, the new online platform, go live? ANB Go Business will go live by 8:00 a.m. on Monday, May 17th.

Will User IDs and passwords change? Yes. User IDs will have all special characters removed (if applicable) and be reduced to less than 12 characters. Your Company ID and updated User ID will be communicated via email prior to the upgrade. A temporary password will be emailed to all users over the upgrade weekend. What do I need to do to prepare for this upgrade? Please reference “What You Need To Do” starting on page 3 of this document for steps that need to be completed both prior to May 14th and after May 17th. Are Administrative authorities changing? Yes, an Administrator can create, edit, and delete users in ANB Go Business. A second Administrator is required to approve all new users, user edits, and deleting of users. How do I find the new mobile app? The new mobile app can be found by searching for “ ANB Go Business ” in the app store associated with your mobile device. See page 12 for more information.

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Upgrade Date: May 17, 2021 | Action Required by Friday, May 14