ANB Go Business Upgrade Guide
ANB Go Business Upgrade Guide
UPGRADE GUIDE ACTION REQUIRED BEFORE MAY 14, 2021
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The power todomore . The tools and information you need to get the most out of your innovative new digital business banking platform, ANB Go Business.
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We’d like to thank you, our client, for joining us on this historic transformation, as we innovate and upgrade our digital platforms and core system. This transformation, which will take place on Monday, May 17th, will be a major step in the future of our company and our partnership with you. Our priority with this new system has been to make banking more accessible, personal, and customizable. This guide is your resource to understand the changes, as well as service availability, from May 14th–17th while we complete implementation. To ensure a smooth transition, there are actions you need to take by Friday, May 14th. I am confident that you will find these changes to be exceptional advances in service technology. Once the upgrade is complete, I invite you to call me if you disagree, or if I can personally be of assistance to you. We are working hard to make this transition successful for you. We are with you every step of the way. We are grateful for your business and are excited to help you do more with ANB Go Business .
Jason Hansen President 402.399.5078
Please watch for this symbol. This exclamation mark and calendar icon notes the actions you need to take by May 14th to make your transition to ANB Go Business successful.
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01 Letter from the President
03 What You Need to Do
05 What You Need to Know
07 Accessing ANB Go Business
09 About ANB Go Business and Its Benefits
1 1 Banking Service Summary
13 Frequently Asked Questions
We’re here for you. 402.399.5079 ts@anbank.com
Scan this code to access your dedicated resource page or visit
american.bank/ clientinfo/FSEL
What you need to do. Please review this section carefully and take the steps to ensure a smooth transition to ANB Go Business.
Important Steps Needed to Prepare for Your May 17th Upgrade
Identify Online Administrators —An administrator-based system is a powerful difference from most current platforms. Online administrators provide your business greater flexibility and control. They will be able to add, modify, and remove system access and modify users’ permissions for those within your organization. You must have an online administrator. If an online administrator is not identified, please contact us. Print and Save Current ACH Records —Please print or download and save a detailed copy of all of your ACH records (including frequency) by May 14th. This will ensure you can maintain continuity in your ACH processing post-upgrade. Payments cannot occur from Friday, May 14th at 12:00 p.m. to Monday, May 17th at 8:00 a.m. Payments scheduled from May 17th on will be processed in ANB Go Business. Bill Pay Changes Must Be Made by May 10th While we are preparing the system for the upgrade, you will not be able to schedule or modify payments through Bill Pay from Monday, May 10th at 12:00 a.m. until Monday, May 17th at 8:00 a.m. Online bill payments scheduled to process from Monday, May 10th to Friday, May 14th at 12:00 p.m. will process as normal. Sign Up for Training Webinars and View Resources —Visit american.bank/clientinfo/FSEL . You can view training videos, tutorials, and access a detailed user guide. Download the “What’s Changing” Brochure —Go to and bookmark american.bank/clientinfo/FSEL to access important transition information. We highly recommend you carefully review the ACH and Wire sections.
Upgrade Date: May 17, 2021 | Action Required by Friday, May 14
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After May 17th, utilize the ANB Go Business User Guide found on your resources site american.bank/clientinfo/FSEL . Re-establish the Frequency for Recurring Transfers and ACHs — All information regarding recurring payments will transfer over to ANB Go Business except for the frequency of how often the payment should occur. The frequency of payments must be re-established. Action may be needed to re-establish ACH and Wires that are non- recurring and not in a template at the time of the upgrade. Establish New Alerts —ANB Go Business can send you alerts to keep you abreast of what you want to know. Review Firewall Permissions —Check your company’s firewall permissions and ensure access to business.american.bank/cbe is allowed. Download Modern Browser —To maximize all of the benefits of ANB Go Business, a modern browser is essential. We highly recommend using a current version of Chrome, Edge, or Safari for the best experience. Old versions may yield inferior service. Identify Recurring Transfers and ACH Payments —Review and record any recurring transfers and ACHs you currently have in place by May 14th. This will be the last date scheduled recurring transfers and ACHs will be processed in your current system. Print and Save Current Wire Records —Information contained in wire templates will transfer to ANB Go Business. If you have wire instructions that are not contained in a template, please print and save those records by May 14th to ensure continuity of wire processing.
Important Steps Needed Post-Upgrade
Dispose of your physical iBank token securely by June 15th.
We’re here for you | 402.399.5079 | ts@anbank.com
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What you need to know.
Company and User IDs Required for Login All users will be required to enter a Company ID in addition to their User ID and password when logging into ANB Go Business. User IDs will have all special characters removed (if applicable) and be reduced to less than 12 characters. The Company ID and updated User ID will be communicated via an email sent from communication@anbank.com prior to the upgrade. New passwords will also be required, and a temporary password will be emailed to all users from donotreply@business.american.bank over the upgrade weekend. Please retain these credentials to use when logging into ANB Go Business after May 17th. Transfer History Transfer history initiated in iBank will not be available in ANB Go Business. Your transaction history will carry over into the new system.
Online Banking is Fully Customizable and Accessible
Check balances for accounts and view your transaction history. Pay bills automatically every month with easy setup of auto payments.*
Transfer funds between accounts.
Download or print statements for your tax or personal records.
Access your account 24/7.
*Fees may be incurred for using this service.
Upgrade Date: May 17, 2021 | Action Required by Friday, May 14
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Fee Changes * Many of our fees have been simplified with the launch of ANB Go Business. Select Online Banking Fee —$15.00 per month Select ACH Fee —$1.50 per payment Online Stop Payments —$33.00 per item Bill Pay —$5.00 per month and $0.50 per item over 20 items Fee Assessment During the Upgrade For the following account types: Business Value , Focus , Nonprofit or Nonprofit+ , Money Market , and Savings , all fees, with the exception of your monthly minimum fee and per-item fee (if applicable), will be assessed in the mid-month statement on May 14th. All fees that are incurred during May 17th–May 31st, including your monthly minimum fee and per-item fee (if applicable), will be assessed on May 31st. For these account types: Business Basic , Commercial Prime , Transfer Account , External Sweep , Repo Checking , Business Money Manager , Nonprofit Premier+ and Premier+ , fees and/or interest will be processed on June 11th. Starting in June, all fees for all accounts will be processed on the last business day of the month.
*Current fee schedule remains the same except for the addition of the above changes.
We’re here for you | 402.399.5079 | ts@anbank.com
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Accessing ANB Go Business.
First-Time Login Instructions
2 You will be redirected to the following URL: business.american.bank/cbe .
1 Using Chrome, Edge, or Safari, go to www.american.bank and click on “Log In.”
3 Enter your Company and User IDs. See page 5 for details.
4 Enter your temporary password.
6 Create security questions and answers. These questions will be used to validate your identity when using the “Forgot Password” link.
5 Review and accept or decline the Terms and Conditions. If the terms are declined, you will be unable to access the system.
8 Create your secure password. Your password must contain at least one letter, number, and special character. It cannot contain your Customer ID or your User ID. It must be between eight and 24 characters in length.
7 Enter a phone number to have the option of receiving a one- time passcode via a text or call in addition to email.
Upgrade Date: May 17, 2021 | Action Required by Friday, May 14
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Accessing ANB Go Business from your Desktop
For the same powerful experience, visit www.american.bank . Choose “Log In” in the top right corner of the page. On the Login page, select “ ANB Go Business ” to access your account.
Download the New ANB Go Business App You can download the ANB Go Business app from Google Play or the Apple App Store at any time. It will be available for use at 8:00 a.m. on Monday, May 17th.
ANB Go Business
We’re here for you | 402.399.5079 | ts@anbank.com
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ABOUT ANB GO BUSINESS AND ITS BENEFITS Experience the power to do more.
ANB Go Business offers the customization and capability your business needs to accomplish more and save time, all with the latest in multi-factor security. Streamline your processes and focus on growing your business with innovative features, including a customizable dashboard, up-to-the- minute balance reporting, robust transfer center, and dynamic resources— all backed by best-in-class security and support from our experienced business bankers. Do more here, with ANB Go Business Select. Engage digitally with a live partner in a unified experience. The dynamic resources and support in ANB Go Business offer real-time alerts, an extensive help center, and the ability to chat live with a business support specialist. Get answers to your questions with an instant message and send/receive secured messages all in the app. Stay informed and do more with your money. A fully customizable interface allows you to flexibly manage all accounts with a personalizable self-administration experience and refreshed design.
Maximize technology to save yourself time. Intuitive workflows and automated processes help to consolidate and streamline the time you spend managing banking tasks.
Quickly and easily make ACH payments, wires, and transfers. Our robust transfer center lets you move funds among accounts, schedule templated and recurring transfers, and receive electronic payment notifications.
Have confidence in the security of your finances. We continue to deliver state-of-the-art financial security.
Access multiple features with one login. With an integrated portal, you can access remote deposit capture, positive pay, bill pay, and online banking all in one place.
Upgrade Date: May 17, 2021 | Action Required by Friday, May 14
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Engage in a live, digital, customizable, and secure experience.
We’re here for you | 402.399.5079 | ts@anbank.com
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BANKING SERVICE SUMMARY Planning for success during implementation. We are excited to begin preparing for your digital transformation to ANB Go Business starting at 12:00 p.m. on Friday, May 14th. Typical banking services will be limited through the weekend. Your new experience will be ready to enjoy on Monday, May 17th at 8:00 a.m.
Please see below for upgrade weekend details.
Friday, May 14th
Full-Service Client Support 402.399.5079
7:00 a.m. to 12:00 p.m.
Limited Client Support 402.399.5079
12:00 p.m. to 5:00 p.m.
Normal Branch Open Time 1 to 12:00 p.m.
Full Branch Service
12:00 p.m. to Normal Branch Close Time 1
Limited Branch Service
Normal Service until 12:00 p.m. Bill Pay: Planned Outage
Online/Mobile Banking & Bill Pay 3
Debit Cards
Normal Service 2
Wires SWIFT code: WESRUS41 (for use in receiving international wires)
Normal Service until 12:00 p.m.
ITM: 7:00 a.m. to 12:00 p.m. ATM: Normal Service
Integrated Teller Machine 4 & ATM
1. See www.american.bank/locations for details. 3. A ll bill payments scheduled before May 10th will be paid as normal. No new bill payments can be scheduled from May 10th until May 17th at 8:00 a.m.
4. D eposits made after 6:00 p.m. on Thursday, May 13th until Friday, May 14th at 6:00 p.m. will not post until Monday, May 17th. 2. With potential for sporadic interruption.
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We’re here to help! Client support will be available throughout the upgrade weekend for any immediate needs and urgent account questions. You can also reach out directly to your banker for assistance.
Saturday, May 15th
Sunday, May 16th
Monday, May 17th
Normal Business Hours 7:00 a.m. to 7:00 p.m.
Planned Outage
Planned Outage
8:00 a.m. to 5:00 p.m.
8:00 a.m. to 5:00 p.m.
Not Applicable
Normal Branch Business Hours 1
Planned Outage
Planned Outage
Normal Branch Business Hours 1
Not Applicable
Planned Outage
Log in at 8:00 a.m.
Planned Outage
Planned Outage
Normal Service Card activation is not available
Normal Service 2 Card activation is not available
Normal Service 2
Normal Service at 8:00 a.m.
Planned Outage
Planned Outage
ITM: Normal Service 7:00 a.m. to 7:00 p.m. ATM: Normal Service
ITM: Planned Outage ATM: Normal Service
ITM: Planned Outage ATM: Normal Service
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Frequently asked questions.
When will ANB Go Business, the new online platform, go live? ANB Go Business will go live by 8:00 a.m. on Monday, May 17th.
Will User IDs and passwords change? Yes. User IDs will have all special characters removed (if applicable) and be reduced to less than 12 characters. The Company ID and updated User ID will be communicated via email prior to the upgrade. New passwords will also be required, and a temporary password will be emailed to all users over the upgrade weekend. What do I need to do to prepare for this upgrade? Please reference “What You Need To Do” on page 3 of this document for steps that need to be completed both prior to and after May 17th. Are Administrative authorities changing? Full Administrator authorities will now include access to all accounts and services the business is enrolled in. Any user designated as an “Administrator” will have the new permissions granted to them. How do I find the new mobile app? The new mobile app can be found by searching for “ANB Go Business” in the app store associated with your mobile device. See page 8 for more information.
Upgrade Date: May 17, 2021 | Action Required by Friday, May 14
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What is the bank name in Intuit for QuickBooks®/Quicken®? The bank name is American National Bank NE–DC . If you are accessing QuickBooks Online, look carefully for American National Bank–Business with american.bank listed below it. The QuickBooks Online connection may be interrupted for up to 5 days post the upgrade. You will need to disconnect and reconnect your accounts to QuickBooks. Are there training resources available? Yes. User guides, videos, and the ability to register for instructional webinars are offered via our online banking resource center: american.bank/clientinfo/FSEL . Do I have the option to stay on the current online banking platform? Remaining on the current online banking platform is not an option. We are confident you will enjoy the many benefits and enhancements offered by ANB Go Business.
We’re here for you | 402.399.5079 | ts@anbank.com
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We’re here to help you!
Scan this code to access your dedicated resource page or visit american.bank/clientinfo/FSEL
Client Support 402.399.5079 ACH & Wire Origination 402.399.5020 Email ts@anbank.com Message Us
At the start of business on Monday, May 17th, ANB Go Business will allow you to chat directly with a live person at American National Bank and receive real-time support during normal
business hours. Version: FS–SEL
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