Americana Community Bank Digital Banking Guide for Personal

First page Table of contents Next page Last page

Getting Started	3
Digital Banking System Requirements	7
Browser (Desktop & Mobile)	7
Mobile Device (App)	7
Mobile Remote Deposit	7
New User Enrollment	8
Logging In	9
Multi-Factor Authentication	11
Logging Off	12
Resetting a Forgotten Password	13
Accounts	14
Dashboard Overview	14
Account Details Overview	16
Transaction Details	18
Adding a New Account	20
Adding an External Account	21
Transaction Challenge	22
Verifying an External Account	23
Removing an External Account	24
Opening a New Account	25
Editing Favorite Accounts	29
Organize Dashboard	30
Reorder Accounts	30
Rename Accounts	31
Hide/Unhide Accounts	32
Hide/Unhide Dashboard Tiles	33
App Appearance	34
Favorite Payees	35
Selecting Favorite Payees	35
Stop Payment	36
Single Check	37
Multiple Checks	39
ACH	41
Security	43
Protecting Your Information	43
General Guidelines	43
Login ID and Password	43
Fraud Prevention	43
Login Settings	45
Change Username	45
Change Password	46
Change Security Questions	47
Recent Logins	48
Mobile Security Preferences	49
Enabling Biometric Sign-In	49
Enabling PIN Login	50
Auto-Login	51
Alerts	52
Alerts Overview	52
Custom Alerts	53
Bill Pay Alerts	54
Security Alerts	55
Turning Alerts On and Off	55
Editing or Deleting Alerts	56
Previous Alerts	57
Move Money	58
Move Money Overview	58
Bill Pay Enrollment	59
Change or Add Accounts to Bill Pay	61
Adding a Payee	62
P2P Payee	62
Bill Pay Payee - Company	64
Bill Pay Payee - Individual	66
Designating a Payee as Favorite	69
Editing a Payee	70
Deleting a Payee	71
New Transaction	72
Transferring Money Between Your Accounts	72
Making a Loan Payment	74
Transferring Money to Another Person (P2P)	77
Making a Bill Pay Payment	80
Editing Transfers/Payments	83
Skip Transfers/Payments	84
Deleting Transfers/Payments	85
Deposit Checks	86
Mobile Remote Deposit	86
Manage Cards	87
Turn Card On or Off	87
Card Name	88
Card Alert	89
Temporary Spending Limit Increase	90
Change PIN	91
Report Lost or Stolen Card	92
Travel Notification	93
Enable Automatic On/Off	95
Reports	97
Creating a New Report	97
Account Activity Report	97
Sub-User Account Access Report	98
Running an Existing Report	99
Editing a Report	100
Deleting a Report	101
Services	102
Locations	102
Secure Message Overview	103
Sending a Secure Message	104
Submit a Form	105
Documents	106
eStatement & Notices Enrollment	106
Viewing Documents	107
Chat	108
Settings	109
Contact Settings	109
Adding a New Phone	109
Editing a Phone	110
Deleting a Phone	111
Editing an Email Address	112
Sub-Users	113
Sub-Users Overview	113
Sub-User Overview	114
Adding a New Sub-User	115
Editing a Sub-User	117
Part 1: Editing Sub-User Access	118
Part 2: Editing Sub-User Limits	119
Deleting a Sub-User	120

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