Americana Community Bank Digital Banking Guide for Personal
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Table of contents
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Getting Started
3
Digital Banking System Requirements
8
Browser (Desktop & Mobile)
8
Mobile Device (App)
8
Mobile Remote Deposit
8
New User Enrollment
9
Logging In
10
Multi-Factor Authentication
12
Logging Off
13
Resetting a Forgotten Password
14
Accounts
15
Dashboard Overview
15
Account Details Overview
16
Transaction Details
18
Adding a New Account
20
Adding an External Account
21
Transaction Challenge
22
Removing an External Account
23
Opening a New Account
24
Organize Dashboard
28
Reorder Accounts
28
Rename Accounts
29
Hide/Unhide Accounts
30
App Appearance
31
Quick Pay
32
Selecting Favorite Payees
32
Person to Person
33
Bill Pay
35
External Account
37
Monthly Activity
39
Security
40
Protecting Your Information
40
General Guidelines
40
Login ID and Password
40
Fraud Prevention
40
Login Settings
42
Change Username
42
Change Password
43
Change Security Questions
44
Recent Logins
45
Mobile Security Preferences
46
Enabling Biometric Sign-In
46
Enabling PIN Login
47
Auto-Login
48
Alerts
49
Alerts Overview
49
Custom Alerts
50
Bill Pay Alerts
51
Security Alerts
52
Turning Alerts On and Off
52
Editing or Deleting Alerts
53
Previous Alerts
54
Move Money
55
Move Money Overview
55
Bill Pay Enrollment
56
Adding a Payee
58
P2P Payee
58
Bill Pay Payee - Company
60
Bill Pay Payee - Individual
62
Designating a Payee as Favorite
65
Editing a Payee
66
Deleting a Payee
67
New Transaction
68
Transferring Money Between Your Accounts
68
Making a Loan Payment
70
Transferring Money to Another Person (P2P)
73
Making a Bill Pay Payment
76
Editing Transfers/Payments
78
Skip Transfers/Payments
79
Deleting Transfers/Payments
80
Deposit Checks
81
Mobile Remote Deposit
81
Manage Cards
82
Turn Card On or Off
82
Card Name
83
Card Alert
84
Temporary Spending Limit Increase
85
Change PIN
86
Report Lost or Stolen Card
87
Travel Notification
88
Enable Automatic On/Off
90
Reports
92
Creating a New Report
92
Account Activity Report
92
Sub-User Account Access Report
93
Running an Existing Report
94
Editing a Report
95
Deleting a Report
96
Services
97
Locations
97
Secure Message Overview
98
Sending a Secure Message
99
Submit a Form
100
Documents
101
Document Enrollment
101
Viewing Documents
102
Chat
103
Stop Payment
104
Single Check
104
Multiple Checks
106
ACH
108
Settings
110
Contact Settings
110
Adding a New Phone
110
Editing a Phone
111
Deleting a Phone
112
Editing an Email Address
113
Sub-Users
114
Sub-Users Overview
114
Sub-User Overview
115
Adding a New Sub-User
116
Editing a Sub-User
118
Part 1: Editing Sub-User Access
119
Part 2: Editing Sub-User Limits
120
Deleting a Sub-User
121
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