Americana Community Bank Digital Banking Guide for Personal

Getting Started3
Digital Banking System Requirements8
Browser (Desktop & Mobile)8
Mobile Device (App)8
Mobile Remote Deposit8
New User Enrollment9
Logging In10
Multi-Factor Authentication12
Logging Off13
Resetting a Forgotten Password14
Accounts15
Dashboard Overview15
Account Details Overview16
Transaction Details18
Adding a New Account20
Adding an External Account21
Transaction Challenge22
Removing an External Account23
Opening a New Account24
Organize Dashboard28
Reorder Accounts28
Rename Accounts29
Hide/Unhide Accounts30
App Appearance31
Quick Pay32
Selecting Favorite Payees32
Person to Person33
Bill Pay35
External Account37
Monthly Activity39
Security40
Protecting Your Information40
General Guidelines40
Login ID and Password40
Fraud Prevention40
Login Settings42
Change Username42
Change Password43
Change Security Questions44
Recent Logins45
Mobile Security Preferences46
Enabling Biometric Sign-In46
Enabling PIN Login47
Auto-Login48
Alerts49
Alerts Overview49
Custom Alerts50
Bill Pay Alerts51
Security Alerts52
Turning Alerts On and Off52
Editing or Deleting Alerts53
Previous Alerts54
Move Money55
Move Money Overview55
Bill Pay Enrollment56
Adding a Payee58
P2P Payee58
Bill Pay Payee - Company60
Bill Pay Payee - Individual62
Designating a Payee as Favorite65
Editing a Payee66
Deleting a Payee67
New Transaction68
Transferring Money Between Your Accounts68
Making a Loan Payment70
Transferring Money to Another Person (P2P)73
Making a Bill Pay Payment76
Editing Transfers/Payments78
Skip Transfers/Payments79
Deleting Transfers/Payments80
Deposit Checks81
Mobile Remote Deposit81
Manage Cards82
Turn Card On or Off82
Card Name83
Card Alert84
Temporary Spending Limit Increase85
Change PIN86
Report Lost or Stolen Card87
Travel Notification88
Enable Automatic On/Off90
Reports92
Creating a New Report92
Account Activity Report92
Sub-User Account Access Report93
Running an Existing Report94
Editing a Report95
Deleting a Report96
Services97
Locations97
Secure Message Overview98
Sending a Secure Message99
Submit a Form100
Documents101
Document Enrollment101
Viewing Documents102
Chat103
Stop Payment104
Single Check104
Multiple Checks106
ACH108
Settings110
Contact Settings110
Adding a New Phone110
Editing a Phone111
Deleting a Phone112
Editing an Email Address113
Sub-Users114
Sub-Users Overview114
Sub-User Overview115
Adding a New Sub-User116
Editing a Sub-User118
Part 1: Editing Sub-User Access119
Part 2: Editing Sub-User Limits120
Deleting a Sub-User121

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