Americana Community Bank Digital Banking Guide for Personal
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Services Chat
Starting a new conversation through Digital Banking is just as effortless as sending an email. Unlike an email, you can safely include confidential information relating to your accounts or attach files within a new message. This service is staffed 8:30 AM - 5:00 PM CST, Monday through Friday. 1
A
B C
D
1. Click the icon. A. Type your message and click the Send button. B. Click the icon to attach a file. This option will bring up your device’s navigation for file sharing to then select the document you are looking to share with your ACB Banker. C. Click the icon to share your screen. When you share your screen you will have the option to share: 1. Chrome tab (if using Google Chrome) 2. A specific window 3. Entire screen - If you share your entire screen, all tabs, settings, and
information on your computer screen will be viewable to your ACB Banker. Please DO NOT share any passwords or security codes during your session
D. Click the
icon to leave the chat.
Services: Chat
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