Americana Community Bank Digital Banking Guide for Personal

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Table of Contents Getting Started

Digital Banking System Requirements .......................................................................7 Browser (Desktop & Mobile)................................................................................................. 7 Mobile Device (App)............................................................................................................... 7 Mobile Remote Deposit ........................................................................................................ 7 New User Enrollment ...................................................................................................8 Logging In.......................................................................................................................9 Multi-Factor Authentication.......................................................................................11 Logging Off ........................................................................................................................... 12 Resetting a Forgotten Password ...............................................................................13 Accounts Dashboard Overview..................................................................................................14 Account Details Overview ..........................................................................................16 Transaction Details .....................................................................................................18 Adding a New Account ...............................................................................................20 Adding an External Account ............................................................................................... 21 Transaction Challenge......................................................................................................... 22 Verifying an External Account ............................................................................................ 23 Removing an External Account .......................................................................................... 24 Opening a New Account...................................................................................................... 25 Editing Favorite Accounts...........................................................................................29 Organize Dashboard ..................................................................................................30 Reorder Accounts ................................................................................................................ 30 Rename Accounts ................................................................................................................ 31 Hide/Unhide Accounts ........................................................................................................ 32 Hide/Unhide Dashboard Tiles ............................................................................................ 33 App Appearance................................................................................................................... 34 Favorite Payees ...........................................................................................................35 Selecting Favorite Payees.................................................................................................... 35 Stop Payment ..............................................................................................................36 Single Check ......................................................................................................................... 37 Multiple Checks ................................................................................................................... 39 ACH ....................................................................................................................................... 41 Security Protecting Your Information......................................................................................43 General Guidelines .............................................................................................................. 43 Login ID and Password........................................................................................................ 43 Fraud Prevention ................................................................................................................. 43