Andrews Federal Credit Union Digital Banking User Guide

Getting Started8
New User Enrollment8
Logging In10
Logging Off10
Resetting A Forgotten Password11
Home Page13
Home Page Overview13
Account Summary Overview15
Account Details Overview16
Quick Transfer18
Account Nickname19
Account Grouping20
Editing a Group Name21
Deleting a Group21
Security22
Protecting Your Information22
General Guidelines22
Login ID and Password22
Fraud Prevention22
Security Preferences23
Change Password23
Change Login ID24
Secure Delivery25
Mobile Security Preferences26
Enabling Touch ID or Fingerprint Login26
Enabling Passcode Authentication28
Disabling Passcode Authentication, Touch ID or Fingerprint Login29
Enabling Face ID30
Apple Watch31
Apple Watch Setup31
Viewing Balances and Transactions31
Alerts Overview32
Account Alerts33
History Alerts34
Online Transaction Alerts35
Reminder36
Security Alerts Overview37
Edit Delivery Preferences37
Secure Message Overview38
Sending a Secure Message39
Transaction Types40
Moving Money Overview40
Transactions42
My Accounts42
Other Member44
Linking Another Member’s Andrews Federal Credit Union Account44
Single Transfers Between Andrews Federal Credit Union Accounts45
Send Money with Zelle® Setup46
Initial Setup46
Adding a Recipient47
Send Money with Zelle®48
Request Money with Zelle®50
Zelle® Settings52
Adding A Personal External Account53
Verifying A Personal External Account54
Loan Payments55
Online Activity Overview57
Using Filters58
Creating or Deleting Custom Views Using Favorites58
Editing Transactions59
Canceling Transactions60
US Bill Pay61
Payments Overview61
Hiding or Unhiding Payees from Payment Screen62
Creating a Payee Overview63
Creating a Payee: Company64
Creating a Payee: Person66
Part 1 of 3: Choosing Payee and Payment Method66
Part 2 of 3: Adding Payee Information67
Part 3 of 3: Keyword (Email Only) and One-Time Activation Code68
Editing a Payee69
Deleting a Payee70
Scheduling Payments71
Rush Delivery72
Recurring Payments74
Editing Payments75
Skipping Payments76
Canceling Payments77
Setting Up eBills78
Adding an Account79
Editing an Account80
Deleting an Account81
Editing Personal Information82
Editing Alerts83
Categories84
Editing a Category85
Deleting a Category86
Euro Bill Pay87
Adding a Beneficiary87
Deleting a Beneficiary88
Making a Payment89
Deleting a Pending Payment91
IBAN Validator92
Open an Account93
Open an Account93
Apply For a Loan95
Borrow Money95
Cash to Go Loan99
Account Services102
Stop Payment Request102
Single Check102
Multiple Checks103
View Statements104
Reordering Checks105
Privilege Pay106
Loan Services107
Skip a Payment107
Loan Payoff Calculator108
Card Services109
Card Management109
Card Management Overview109
Order a Replacement Card110
Report a Card Lost or Stolen111
Card Alerts112
Card Alerts Registration112
Creating a New Control114
Consolidate Balances116
Credit Line Adjustment117
Travel Notifications118
Card Rewards119
Register119
Settings120
Account Preferences120
Manage Contact Info121
Text Enrollment122
Accessibility124
Locations125
Branches and ATMs125

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