Bank Midwest Personal Online Banking User Guide

Getting Started8
User Enrollment8
New User8
Desktop9
Mobile10
Logging Off10
Retrieve a Forgotten Username11
Resetting a Forgotten Password12
Accounts Page13
Accounts Page Overview13
Desktop13
Desktop Account Transaction Details14
Mobile16
Desktop Account Preferences18
Edit Nickname18
Hide Account19
Unhide Account19
Mobile Account Preferences20
Edit Nickname20
Hide Account21
Unhide Account21
Viewing a Transaction Image22
Desktop22
Mobile (Android)23
Mobile (Apple)24
Security25
Protecting Your Information25
General Guidelines25
Login ID and Password25
Fraud Prevention25
Alerts Overview26
Desktop Delivery Preferences26
Mobile Delivery Preferences27
Editing Alerts28
Security Alerts28
Account Alerts29
Secure Message Overview30
Sending a Secure Message31
Mobile Security32
Enabling Touch ID, Fingerprint Login or Face ID32
Android Devices33
Apple Devices34
Enabling PIN Login35
Transactions37
Transfer Templates37
Using a Template to Make a Transfer39
Edit a Transfer Template40
Delete a Transfer Template41
Transfers42
Delete a Pending Transfer44
Loan Payments45
Creating a Template45
Using a Template to Make a Loan Payment47
Edit a Transfer Template48
Delete a Transfer Template49
Making a Loan Payment50
Mobile Deposit52
Viewing Check Deposit History53
Payments54
Bill Pay Overview54
Creating a Payee55
Editing a Payee57
Deleting a Payee58
Schedule Payments59
Desktop59
Mobile61
Recurring Payments63
Desktop63
Mobile64
Rush Delivery65
Editing a Payment Desktop66
Deleting a Payment Desktop67
Managing Payments Mobile68
Edit a Scheduled Payment68
Cancel a Scheduled Payment68
Managing Payments69
View a Scheduled Payment69
View Payment Tracking69
VisiBill Overview70
Creating a VisiBill Payee71
Picture Pay72
Pay a Person74
Transfer Between My Accounts76
Adding an External Account Using Plaid76
Adding an External Account Manually78
Verifying an External Account79
Deleting an External Account80
Transfering Money81
Updating Preferences82
Services83
Stop Check Payment83
Single Check83
Range of Checks85
Mobile Manage Cards87
Disabling or Enabling a Card87
Merchant Controls88
Spending Controls89
Transaction Controls90
Desktop Manage Cards91
Disabling or Enabling a Card91
Merchant Controls92
Spending Controls93
Transaction Controls94
Reordering Checks95
Statement and Notice Delivery Preferences96
Statements and Notices97
Account Reporting98
Creating a New Report98
Deleting an Existing Report99
Editing an Existing Report100
Running an Existing Report101
Settings102
Profile102
Changing Account Order103
Changing Language104
Text Enrollment105
Desktop105
Mobile106
Locations (Desktop)108
Branches and ATMs108
Locations (Android)109
Branches and ATMs109
Locations (Apple)110
Branches and ATMs110
Contact Us111
Important Phone Numbers111

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