Banner Bank ACH Originator Guide

R09

Uncollected Funds: Ledger balance is sufficient, but value of uncollected items brings available balance below the amount of debit entry. Accountholder Advises Originator is Not Authorized to debit the Receiver: The consumer advises that the Originator is unknown, they have no relationship with the Originator and/or the debit is not authorized to debit the Receiver’s account. Disagreements regarding authorization must be handled outside the ACH Network. Accountholder Advises Entry is not in Accordance with the Terms of the Authorization: The accountholder notified their RDFI that the debit entry to their account was authorized but there was an error (e.g., different amount or date than authorized, check was incorrectly converted to an ACH, etc.). Account Frozen: Access to account is restricted due to specific action taken by the RDFI, by legal action, or returned per OFAC instruction. Receiver’s Account and/or Originator Not Known to

All

Two (2) Banking Days May initiate a new ACH entry within 180 days of the Settlement Date of the original entry.

R10

Sixty (60) Calendar Days

ARC, BOC, IAT, POP, POS, PPD, TEL, WEB

Must stop initiation of entries. Return Reason Code is used when a Receiver claims they do not know the Originator or does not have a relationship with the Originator. RDFI obtains a Written Statement of Unauthorized Debit form from consumer Receiver.

R11

Sixty (60) Calendar Days

ARC, BOC, IAT, POP, POS, PPD, TEL, WEB

Must correct initiation of future entries. Return Reason Code is used when a Receiver claims wrong amount or debit date, incomplete transaction, improper source document, or exceeds reinitiation attempts. RDFI obtains a Written Statement of Unauthorized Debit form from consumer Receiver.

R16

All

Two (2) Banking Days Must stop initiation of entries. Terms of authorization may offer

recourse outside the ACH Network. OFAC may have instructed the debit to be returned.

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