Banner Bank Business Mobile Remote Deposit User Guide
6-21-21
Business Mobile Remote Deposit User Guide
II
Published by Murphy & Company, Inc. 13610 Barrett Office Dr
St. Louis, MO 63021 www.mcompany.com
© 2009-2021 Murphy & Company, Inc. Microsoft, Microsoft Money, Windows and Internet Explorer are registered trademarks of Microsoft Corporation. Firefox is a registered trademark of the Mozilla Foundation. Quicken is a registered trademark of Intuit, Inc. Macintosh is a registered trademark of Apple Computer, Inc. Adobe Reader is a registered trademark of Adobe Systems, Inc. Disclaimer Concepts, strategies and procedures outlined in this guide can and do change and may not be applicable to all readers. The content in this guide is not warranted to offer a particular result or benefit. Neither the author, publisher nor any other party associated with this product shall be liable for any damages arising out of the use of this guide, including but not limited to loss of profit, commercial, special, incidental or other damages. For complete product and service information, please refer to the terms, conditions and disclosures for each product and service.
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Getting Started
Welcome to Business Mobile Remote Deposit with Banner Bank. Whether you are working from home or at the office, using a mobile phone, tablet or laptop, Banner’s Business Mobile Remote Deposit service is a safe, easy and convenient way to process deposits and manage deposit activity. You can navigate this guide by clicking a topic or feature in the Table of Contents. Each section provides an overview and steps to help you during the mobile deposit process. If you have additional questions or require technical support, please contact Banner’s Treasury Management Support team at 877-856-7933, or by email at treasurymanagement@bannerbank.com.
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Table of Contents Getting Started
Introduction. ..................................................................................................................4 Supported Hardware and Software..................................................................................... 4 User Terminology................................................................................................................... 6 Accessing the Application...................................................................................................... 6 Session Timeouts. .................................................................................................................. 7 Available Resources. .............................................................................................................. 7 Using the Mobile App Logging In to the Mobile App.......................................................................................8 Mobile Solution Privileges and Roles .................................................................................. 8 Choosing Security Questions................................................................................................ 9 Making a Mobile Deposit............................................................................................11 Viewing Mobile Deposit History.................................................................................14 Administration Administrator Overview. ............................................................................................15 Logging In: Admin User. .............................................................................................16 Creating a Secret Question. ................................................................................................ 17 Updating the Admin Profile. ............................................................................................... 18 Add a User....................................................................................................................19 User Troubleshooting Tips.................................................................................................. 19 Edit, Manage and Delete Users, and Reset Passwords...........................................22 Unlocking a User Profile.............................................................................................23 Listing Deleted Profiles........................................................................................................ 24 Password Changes (User)...........................................................................................25 Transaction Status Summary.....................................................................................26 Transaction Status Report .........................................................................................28 Working with Deposits................................................................................................30 Voiding a Transaction . ........................................................................................................ 30 Editing a Transaction Amount . .......................................................................................... 32 Editing an Effective Date for a Transaction ...................................................................... 33
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Reporting The Reports Page. .......................................................................................................34 Using the Report Builder Utility.................................................................................35 Report Results....................................................................................................................... 38 Additional Reports.......................................................................................................39 Deposit Results .................................................................................................................... 39 Credits and Debits PDF Report .......................................................................................... 40 Standard Reports. ................................................................................................................ 41
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Getting Started
Introduction The Business Mobile Remote Deposit User Guide can be accessed by company users to navigate Banner Bank’s Business Mobile Remote Deposit app to make mobile deposits, and the Business Mobile Remote Deposit Administration console to review, manage and report on those deposits. Your Company Administrator will determine which users have access to make mobile deposits to which accounts, and further manage the aggregation of deposit transactions and reporting in Administration. Users will be able to complete the following. • Using a certified mobile device, make deposits at any time from multiple locations to a single or multiple accounts. • Add reference information to deposits including customer account or invoice numbers. • Log in to Business Mobile Remote Deposit Administration to view consolidated reporting on transactions submitted for deposit, including which users submitted which deposits. • From the Administration console, edit and void deposit transactions. • Admin users will be able to assign user roles, unlock users, and add, modify, or delete user access as needed. Supported Hardware and Software This document notes requirements specific to the Business Mobile Remote Deposit application. If applicable, other Banner Bank applications you utilize, including Business Online Banking, may have additional requirements. Making mobile remote deposits will require the following to download and access the Banner Bank Business Deposit app. Hardware • Apple ® phones and tablets • Android TM phones and tablets Software • Apple iOS ® versions 13 and 14 • Android versions Oreo (excluding tablet), Pie, and 10
Getting Started: Introduction
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Business Mobile Remote Deposit Administration requires the following software. For Microsoft Windows: • Microsoft Windows 8.1: Google Chrome • Windows 10: Microsoft Edge Chromium, or Google Chrome For Apple Mac:
• macOS 10.14x Mojave: Google Chrome • macOS 10.15x Catalina: Google Chrome • macOS 11.x Big Sur: Google Chrome
Note : The current version of Chrome and its two previous versions are supported.
Getting Started: Introduction
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User Terminology Throughout this document, the text will refer to certain parties and their responsibilities in using the application. The following terms will help define “who is who” while performing tasks in the system. A. Admin User: The admin user is responsible for creating, deleting, enabling, and disabling additional users within your company. In addition, the admin user is responsible for the following. • Editing, unlocking, and/or deleting a user’s profile • Resetting a user’s password to provide a temporary one • Assigning specific roles or functions to a user • Enabling access to any and all accounts (locations) for which a user will be processing deposits B. User: A company employee authorized by an admin user to use the Remote Deposit application for processing deposits. Based on their assigned privileges/roles, users will have the ability to perform the following. • Process transactions • Generate reports • Research historical transactions • Edit transactions Accessing the Application Application URL: Banner Bank Remote Deposit The Business Mobile Remote Deposit application has different routes of access, each one allowing you to perform different tasks. The following is a brief description of the ways to access the application and what each route offers. • Mobile App: Once downloaded to a certified mobile device from the appropriate app store, the Banner Bank Business Deposit app allows you to create a new deposit with images of the front and back sides of checks. • Administration Portal: Admins access the Business Mobile Remote Deposit Administration portal to set up users and assign them privileges and roles to perform tasks. Users access the portal to generate reports about deposits, edit transactions, and view transaction history. The administration portal is accessed by logging into Business Online Banking using your Online Banking login credentials, and then selecting Remote Deposit in the navigation menu. If you are the designated Company Administrator, you will then log into Business Mobile Remote Deposit
Getting Started: Introduction
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using the credentials supplied to you via secure email by our Treasury Management Support team. For the additional security it provides, we recommend accessing the Business Mobile Remote Deposit application through Business Online Banking. Session Timeouts The Mobile Deposit App will automatically log off a user who locks the mobile device and/or places it into an idle status. Closing the app on the mobile device will also log a user out of the system. The web-based Administration portal will automatically log off users who have been inactive for 30 minutes. A Session Timeout Warning page appears two minutes before a user is logged out and provides an opportunity to remain logged in. Click the OK button to remain logged in. Available Resources Please contact our Treasury Management Support team at treasurymanagement@bannerbank.com or 1-877-856-7933 with any questions you have regarding the information in this guide or your Business Mobile Remote Deposit service. We are available to assist weekdays from 7 a.m. to 6 p.m. PT.
Getting Started: Introduction
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Using the Mobile App
Logging In to the Mobile App If you are the Company Administrator, you will receive a secure email from Banner Bank with a user name, temporary password, and company name to use when logging in to the mobile app. If you are a user, your company administrator will provide you with log in credentials. Mobile Solution Privileges and Roles All users authorized to access Business Mobile Remote Deposit will need to be assigned the following privilege and role within Remote Deposit User Administration.
Privilege
Role
Role Description
Allows user to access and use the Business Mobile Remote Deposit application.
Mobile RDC Application
Customer Services
Note : Download the Banner Bank Business Deposit app appropriate for your mobile device, which will allow you to access the Business Mobile Deposit login. Look for the Banner Bank logo in your app store. Remember that closing the app will automatically log out your profile.
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Using the Mobile App: Logging In to the Mobile App From the Banner Bank Business Deposit app , open Business Mobile Deposit . 1. Enter your username, password and company. 2. Click the Login button. J K L M N O P Q R S T U V W X Y Z A B C D E F G H I 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J K L M N O P Q R S T U V W X Y Z A B C D E F G H I 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a
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If you are logging in for the first time, the system may prompt you to change your password. 1. Enter the temporary password in the Current Password field. 2. Choose a new password, and enter the same sequence of characters in the New Password and Confirm Password fields. Passwords expire every 90 days and are case-sensitive. Use the following guidelines when creating a new password:
• At least 1 uppercase letter • At least 1 lowercase letter • At least 1 number • 8-15 characters in length
3. Click the Next button to continue. Choosing Security Questions
When logging in for the first time to Business Mobile Remote Deposit, you may be asked to designate security questions for your profile. Security questions are an extra precaution to ensure your login credentials are secure. The following reasons could be considered uncharacteristic account behavior and may trigger security questions that you will need to answer. • If you are new to the app and have never logged in before. • If your login credentials are used on a different mobile device than from the first device used. • If you have not used the app for an extended period of time.
Using the Mobile App: Logging In to the Mobile App
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1. Click the Next button to begin selecting the security questions you may be asked to answer at a future date. 2. The app will prompt you to select and register your answers to three questions. From the drop-down lists shown below, select which questions to answer and provide an answer to each in the fields provided. Answers are not case sensitive. Once all of your questions are answered, click the Next button. 3. The app will ask you to read and confirm your answers. Click the Submit button when you are finished. 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d J K L M N O P Q R S T U V W X Y Z A B C D E F G H I 10 11 12 13 14 15 16 17 18 19 20 21 2 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d J K L M N O P Q R S T U V W X Y Z A B C D E F G H I Note : Upon logging in, you may be asked two of the three security questions. Answers to security questions are not case-sensitive. Answer the security questions, and then click the Next utton to continue to the Home page. 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b J1 A1 B1 C1 D E1 F1 G1 H1 I1 A1 B1 C1 D1 E1 F1 G1 H1 I1 1 a 12a 13a 14a 15a 16a 17a 18a 19a 20a 1 b 12b 13b 14b 15b 16b 17b 18b 19b 20b
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Using the Mobile App: Logging In to the Mobile App
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Using the Mobile App
Making a Mobile Deposit
Note : The Business Mobile Deposit app will add a “virtual” endorsement to back images of your checks when you make a deposit. To ensure the original paper item cannot be later presented for deposit at another institution if it is lost or stolen, we recommend “physically” endorsing your remotely deposited items with the phrase “For Mobile Deposit Only.” Remotely deposited items should then be secured and disposed of according to the terms of your Banner Bank Remote Deposit Services Agreement.
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1. Log in to the Business Mobile Deposit app. From the Deposits page, click the Create Deposit button to start a new deposit. 2. Select a location from the “Location” drop-down menu to specify a deposit account. 3. Click the Create Deposit button. 4. Click the Checks button to add a check. 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b 1d 2d 3d 4d 5d 6d 7d 8d 9d J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 11a 12a 13a 14a 5a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b 1d 2d 3d 4d 5d 6d 7d 8d 9d 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d J K L M N O P Q R S T U V W X Y Z A B C D E F G H I 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d
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5. Enter the amount of the check you wish to deposit. 6. Click the Front button. The camera functionality on your mobile device will start. Take a picture of the front side of the check. Use the following guidelines to ensure your picture will be captured and read correctly. • Camera is held close to the image. • Sufficient lighting is available. • Place the check on a flat surface in front of a dark or contrasting background. • Avoid bright light shining directly on the check. • All edges of the check should be visible in the picture. • Avoid blurry images. 7. Click the Back button. Use the same guidelines listed above and take a good image of the back of the check. 8. (Optional) Use the “Customer Associated with Check” drop-down to specify a customer for this deposit. 9. (Optional) Enter a transaction number. J1 J2 J3 J1 J2 J3 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1 a 12a 13a 14a 15a 16a 17a 18a 19a 20a 1 b 12b 13b 14b 15b 16b 17b 18b 19b 20b 1d 2d 3d 4d 5d 6d 7d 8d 9d J1 A1 B C1 D1 E1 F1 G1 H1 I1 J2 A2 B C2 D2 E2 F2 G2 H2 I2 J3 A3 B3 C3 D3 E3 F3 G3 H3 I3 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b 1d 2d 3d 4d 5d 6d 7d 8d 9d J K L M N O P Q R S T U V W X Y Z A B C D E F G H I J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 J3 A3 B3 C3 D3 E3 F3 G3 H3 I3 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b 1d 2d 3d 4d 5d 6d 7d 8d 9d J K L M N O P Q R S T U V W X Y Z A B C D E F G H I J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 J2 A B2 C2 D2 E2 F2 G2 H2 I2 J3 A3 B3 C3 D3 E3 F3 G3 H3 I3 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b 1d 2d 3d 4d 5d 6d 7d 8d 9d J K L M N O P Q R S T U V W X Y Z A B C D E F G H I J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 J3 A3 B3 C3 D3 E3 F3 G3 H3 I3 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9
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Note : The entry in the Transaction Number field must be unique. Duplicate transaction numbers will result in an error.
10. Click the Deposit Check button.
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11. If you wish to add another check to the same deposit, click the Checks button and repeat steps 5 through 10. 12. Once all checks have been added, click the Submit button. 13. A message appears stating the deposit was successfully submitted for processing. You will be returned to the Deposits screen. 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18 19b 20b 1d 2d 3d 4d 5d 6d 7d 8d 9d J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 A2 B2 C2 D2 E2 F2 G2 H2 I2 J2
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Using the Mobile App Viewing Mobile Deposit History
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1. On the Deposits screen, under History select the deposit you wish to view. 2. The Details page for the deposit appears, including back and front images of the checks included in the deposit. You may view a larger version of the check image by selecting the image. 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 1d 2d 3d 4d 5d 6d 7d 8d 9d
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Note : Deposit history will be available in the Recent Activity section of the Business Mobile Remote Deposit app Home page for ten (10) calendar days after a deposit is made.
Using the Mobile App: Viewing Mobile Deposit History
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Administration
Administrator Overview The administrator is responsible for creating users and maintaining user profiles for employees within your organization. An admin grants a user certain privileges and roles so that the user can perform tasks in the system.
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In the Admin tab, click Users. A. Add Users – Admins have the ability to create new users. B. Edit Users – As the admin, you will need to update user profiles from time to time. C. Unlock Users – Users can be locked out of the system. As the admin you can unlock users. 10a 1a 2a 3 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 1d 2d 3d 4d 5d 6d 7d 8d 9d
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Administration: Administrator Overview
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Administration
Logging In: Admin User If you are your company’s primary administrator for Business Mobile Remote Deposit, our Treasury Management Support team will provide you with an ADMIN username, a temporary password and a company name via Secure email that must be entered upon first logging in to the application. Instructions for accessing Business Mobile Remote Deposit Administration can be found in the Accessing the Application instructions shown on page 7.
1. Enter your User Name, Password and Company. 2. Click the Login button. 3. The system will prompt you to change your password. Passwords expire every 90 days and are case-sensitive. Use the following guidelines when creating a new password: 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d J K L M N O P Q R S T U V W X Y Z A B C D E F G H I 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J K L M N O P Q R S T U V W X Y Z A B C D E F G H I
• At least 1 uppercase letter • At least 1 lowercase letter • At least 1 number • 8-50 characters in length 4. Click the Update Password button.
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Note : If an admin user or system user forgets their password, they have the option to request a new one using the Creating a Secret Question instructions shown below, as long as they have a current email address in their user profile. The primary administrator or another admin user can update user profiles to add an email address. 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 J3 A3 B3 C3 D3 E3 F3 G3 H3 I3
Administration: Logging In: Admin User
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Creating a Secret Question A secret question is a tool used when you forget your password, and allows you to have a temporary password generated and sent to an email address. If a user profile does not include a valid email address, that user will not be able to answer a secret question in order to generate a new password for access into the system. An admin user will need to manually edit/enter an email address for each user, so that the user has the option to request a new password by answering a secret question. Secret questions do not need to be a complete question or contain a question mark. Secret questions and answers are not case-sensitive fields. Once an admin user has added an email address to your user profile, take the following steps to configure a secret question that will be asked before a new password can be generated and sent to your applicable email address. If the secret question is answered correctly, you will receive an email with a new temporary password.
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1. Select “My Settings” from the user menu. 2. Enter your current login password in order to reach the My Settings page. 3. Enter and confirm the new password, create/update the secret question, enter and confirm the secret answer and/or use the drop-down to select an identification phrase and enter and confirm the identification response. 4. Click the Update button when you have finished. 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b 1d 2d 3d 4d 5d 6d 7d 8d 9d J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 A2 B2 C2 D2 E2 F2 G2 H2 I2 J K L M N O P Q R S T U V W X Y Z A B C D E F G H I J2 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d J3 A3 B3 C3 D3 E3 F3 G3 H3 I3
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Administration: Logging In: Admin User
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Updating the Admin Profile As an admin user, you will need to update your profile with an email address where a new temporary password can be sent, if needed. A secret question will also need to be set up as a security measure for creating new passwords.
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Click the Admin tab. 1. Click the Edit icon for the user profile to be updated (in this case, the admin). 2. Make changes to the Update User Settings, Privileges for this User, Roles and Locations sections. 3. Click the Update button to save the changes. A3 B3 C3 D3 E3 F3 G3 H3 I3
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Note : Note that the Email Address field is in the Update User Settings section. J1
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Administration: Logging In: Admin User
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Administration
Add a User Admin users are responsible for creating user profiles for those completing tasks within the Business Mobile Remote Deposit application. The admin user is also responsible for updating user profiles, providing new passwords, unlocking users in the event they become locked out of the system, and deleting a user’s profile if necessary. If you are the primary administrator assigned to the ADMIN User Name and will be making mobile deposits or running reports, make sure to create a separate user profile for yourself. All individuals who will be making mobile deposits or running reports will need a user profile. User Troubleshooting Tips There are instances that may generate duplicate Business Mobile Remote Deposit alert emails. Duplicated email addresses: For every instance of the same email address that is entered into a user’s profile, the application will send an email. For example using the same email address for both the Admin profile and a user profile will cause two identical emails to be sent to that address.
Administration: Add a User
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In the Admin tab, click Users , then click Business User from the Add User drop-down. 1. Fill out the add user settings section: • Full Name: The first and last name of the user. • User Name: The user’s login name. This field is not case-sensitive. • Email Address: The email address of the user. • User Location: Optional informational field to describe the user. • Auto Disable: This field is not used currently. 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b 1d 2d 3d 4d 5d 6d 7d 8d 9d J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 J3 A3 B3 C3 D3 E3 F3 G3 H3 I3 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d J K L M N O P Q R S T U V W X Y Z A B C D E F G H I • Dual Auth Amount: This field is not used currently. • Dual Auth Status: This field is not used currently. 2. Fill out the privileges for this User section. 3. A temporary password is displayed at the bottom of the page. Provide this password to the user you are creating. 4. Click the Add button. 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 J3 A3 B3 C3 D3 E3 F3 G3 H3 I3 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a
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Administration: Add a User
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11 12 13 14 15 16 21 22 23 24 25 26 1 2 3 4 5 6 K L M N O P U V W X Y Z A B C D E F 11 12 13 14 15 16 17 21 22 23 24 25 26 27 1 2 3 4 5 6 7 K L M N O P Q U V W X Y Z A B C D E F G 11 12 13 14 15 16 17 18 21 22 23 24 25 26 27 28 1 2 3 4 5 6 7 8 K L M N O P Q R U V W X Y Z A B C D E F G H 1a 2a 3a 4a 5a 6a 1b 2b 3b 4b 5b 6b 1c 2c 3c 4c 5c 6c 11a 12a 13a 14a 15a 16 1a 2a 3a 4a 5a 6a 7a 1b 2b 3b 4b 5b 6b 7b 1c 2c 3c 4c 5c 6c 7c 1a 2a 3a 4a 5a 6a 7a 8a 1b 2b 3b 4b 5b 6b 7b 8b 1c 2c 3c 4c 5c 6c 7c 8c 11b 12b 13b 14b 15b 16b 1d 2d 3d 4d 5d 6d A1 B1 C1 D1 E1 F1 A2 B2 C2 D2 E2 F2 A3 B3 C3 D3 E3 F3 11a 12a 13a 14a 15a 16a 17a 11b 12b 13b 14b 15b 16b 17b 1d 2d 3d 4d 5d 6d 7d A1 B1 C1 D1 E1 F1 G1 A2 B2 C2 D2 E2 F2 G2 A3 B3 C3 D3 E3 F3 G3 11a 12a 13a 14a 15a 16a 17a 18 11b 12b 13b 14b 15b 16b 17b 18b 1d 2d 3d 4d 5d 6d 7d 8d A1 B1 C1 D1 E1 F1 G1 H1 A2 B2 C2 D2 E2 F2 G2 H2 A3 B3 C3 D3 E3 F3 G3 H3
5. Choose the appropriate customer service privileges. • Credits & Debits PDF Report: A user will have access to the batch image file. • Accounting: Allows a user to run reports, edit transactions and view check images. • mRDC: Allows a user to make mobile deposits. 6. Select the appropriate check boxes under Locations for the user for which the user will scan checks. 7. Click the Update button when you are finished.
Administration: Add a User
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Administration
Admin users have the responsibility of enabling/disabling users, deleting a user, resetting a user’s password, and editing/updating user profiles. 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 Edit, Manage andDeleteUsers, and Reset Passwords
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In the Admin tab, click User , then the 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d J K L M N O P Q R S T U V W X Y Z A B C D E F G H I 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b 1d 2d 3d 4d 5d 6d 7d 8d 9d J K L M N O P Q R S T U V W X Y Z A B C D E F G H I A1 B1 C1 D1 E1 F1 G1 H1 I1 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d
10 2 13 14 15 16 17 18 19 20 2 23 24 25 26 27 28 29 30 3 4 5 6 7 8 9 J L M N O P Q R S T V W X Y Z B C D E F G H I 10a a 3a 4a 5a 6a 7a 8a 9a 10b b 3b 4b 5b 6b 7b 8b 9b 10c c 3c 4c 5c 6c 7c 8c 9c 10d d 3d 4d 5d 6d 7d 8d 9d
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icon for the desired user and make the
desired edits. A. Enable or disable the user. Disabling a user keeps the profile intact until access is re-enabled by the admin user. The admin may want to disable a user if a user is on leave for an extended period of time before working with the application again. B. Update the user setting information. C. Update the privileges and roles. D. Add or remove locations. E. Click the Reset Password button to reset their password. The user’s profile will have a case-sensitive temporary password generated. Carefully record this password and provide it to the user. F. Click the Delete User button to delete the user. Deleting a user profile will remove it from the list of users and make it inaccessible. The User Name for that profile cannot be utilized again for a different user. The profile will be categorized as a deleted user. • To delete an admin, you must first remove the Administrator privilege from the user’s profile. G. Click the Update button to save the changes. J1 J2 J3 J1 J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 J3 A3 B3 C3 D3 E3 F3 G3 H3 I3 J1 J2 J3 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b 1d 2d 3d 4d 5d 6d 7d 8d 9d J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 J3 A3 B3 C3 D3 E3 F3 G3 H3 I3
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Administration: Edit, Manage and Delete Users, and Reset Passwords
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Administration
Unlocking a User Profile
Users can be locked out of the system for keying their password incorrectly five times, or answering the secret question incorrectly when requesting a new temporary password. Admin users are responsible for unlocking an employee’s profile. If an admin user is locked out, contact Banner’s Treasury Management Support for assistance. Follow the steps below to unlock a user’s profile.
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In the Admin tab, click User. 1. Under the Locked column, click the “Unlock” option for that user. The Unlock will disappear, and the user profile will be unlocked.
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Administration: Unlocking a User Profile
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Listing Deleted Profiles A list of deleted user profiles is available if you need to refer back to a previous user’s profile information. This list will also provide the profile’s audit history and any updates that may have been made to it.
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In the Admin tab, click User. 1. In the Merchant Users section, select the Deleted Users from the “Filters” drop-down. The list of users will automatically update to display only deleted users. 2. Click the Clear Filters button to remove any filters from the list of users. 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d J K L M N O P Q R S T U V W X Y Z A B C D E F G H I 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J K L M N O P Q R S T U V W X Y Z A B C D E F G H I
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Administration: Unlocking a User Profile
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Administration
Password Changes (User)
Although the system will require a new password to be created every 90 days, users have the ability to change their passwords whenever necessary.
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Log in to the system, and select User menu | My Settings . 1. If you are not logging in for the first time, the system will prompt you for your current password in order to reach the My Settings page. Once there, locate the “Enter New Password” field and type a new password (see figure above). Use the following guidelines when creating a new password: • At least 1 uppercase letter • At least 1 lowercase letter • At least 1 number • 8-15 characters in length 2. To update your secret question, select a question and enter and confirm the answer. 3. To update your identification phrase, select a new phrase and enter and confirm the response. 4. Click the Update button when you are finished. 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b 1d 2d 3d 4d 5d 6d 7d 8d 9d J K L M N O P Q R S T U V W X Y Z A B C D E F G H I J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 A2 B2 C2 D2 E2 F2 G2 H2 I2 1a 2a 3a 4a 5a 6a 7a 8a 1b 2b 3b 4b 5b 6b 7b 8b 1c 2c 3c 4c 5c 6c 7c 8c 11a 12a 13a 14a 15a 16a 17a 18a 11b 12b 13b 14b 15b 16b 17b 18b 1d 2d 3d 4d 5d 6d 7d 8d K L M N O P Q R U V W X Y Z A B C D E F G H A1 B1 C1 D1 E1 F1 G1 H1 A2 B2 C2 D2 E2 F2 G2 H2 A3 B3 C3 D3 E3 F3 G3 H3 1a 2a 3a 4a 5a 6a 7a 1b 2b 3b 4b 5b 6b 7b 1c 2c 3c 4c 5c 6c 7c 11a 12a 13a 14a 15a 16a 17a 11b 12b 13b 14b 15b 16b 17b 1d 2d 3d 4d 5d 6d 7d A1 B1 C1 D1 E1 F1 G1 A2 B2 C2 D2 E2 F2 G2 A3 B3 C3 D3 E3 F3 G3 11a 12a 13a 14a 15a 16a 11b 12b 13b 14b 15b 16b 1d 2d 3d 4d 5d 6d A1 B1 C1 D1 E1 F1 A2 B2 C2 D2 E2 F2 A3 B3 C3 D3 E3 F3 J2
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Administration: Password Changes (User)
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Administration
Transaction Status Summary Deposits made from a mobile device will post in Business Mobile Remote Deposit Administration and be available for review. You also have the capability to create reports on deposits made and to edit a transaction (depending on the status of the deposit). Upon logging in to Business Mobile Remote Deposit, the Dashboard page appears with the Current Transaction Summary. This page shows the status of all transactions within the past 60 days.
Note : Clicking on any one status from the Current Transaction Summary will automatically generate a report for all transactions within the selected status for the current day.
Administration: Transaction Status Summary
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The following table lists the potential status of any one transaction within the system. Status Definition Approved
The transaction has been verified and will be processed at the designated cut- off time.
Processed
The transaction has been transmitted to the appropriate network (ACH or Check 21). Changes can no longer be made, and the transaction can no longer be voided. The transaction has been verified, but the amount of the transaction exceeded the Dual Authorization limit of the user who created it. An authorized approver must review and either approve or void the transaction.
Awaiting Approval
Declined
The transaction has been declined and will not be processed. Contact Treasury Management Support for assistance.
Voided
The transaction has been voided and will not be processed. A transaction may not be voided once the item is in the “Processed” status. An internal error has occurred within the Business Mobile Remote Deposit service. Contact Treasury Management Support for assistance.
Error
In Research
The transaction is being reviewed by Treasury Management Support.
Suspended
The transaction has been verified but has exceeded the deposit velocity limits set for your account.
Resolved
The transaction has been moved into a Resolved status by a user to indicate that no further action related to the transaction is required. Transactions can be moved into a “Resolved” status from a status of “Declined,” “Voided,” “Error,” or “In Research.”
Administration: Transaction Status Summary
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Administration
Transaction Status Report A Transaction Status report is a pre-defined report listing all transactions within a specific status. It automatically generates when you click a status link from the Current Transaction Summary. The report can be printed or saved (exported) into a Microsoft® Office Excel® spreadsheet (.xlsx), a tab-delimited file (.tsv), or a comma-delimited file (.csv).
10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J K L M N O P Q R S T U V W X Y Z A B C D E F G H I 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d
10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9
11a 12a 13a 14a 15a 16a 17a 18a 19a 20a
11b 12b 13b 14b 15b 16b 17b 18b 19b 20b
In the Dashboard tab, click Current Transaction Summary. 1. Select a status. A list of the first 25 (default value) transactions are displayed, although you may navigate through pages of results to locate more transactions. 2. Click the View icon to view details for a transaction. J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 J3 A3 B3 C3 D3 E3 F3 G3 H3 I3 J K L M N O P Q R S T U V W X Y Z A B C D E F G H I
Administration: Transaction Status Report 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d
A1 B1 C1 D1 E1 F1 G1 H1 I1
J1
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