Banner Bank Remote Deposit Online eGuide

6-21-21

Remote Deposit User Guide

II

Published by Murphy & Company, Inc. 13610 Barrett Office Dr

St. Louis, MO 63021 www.mcompany.com

© 2009-2020 Murphy & Company, Inc. Microsoft, Microsoft Money, Windows and Internet Explorer are registered trademarks of Microsoft Corporation. Firefox is a registered trademark of the Mozilla Foundation. Quicken is a registered trademark of Intuit, Inc. Macintosh is a registered trademark of Apple Computer, Inc. Adobe Reader is a registered trademark of Adobe Systems, Inc. Disclaimer Concepts, strategies and procedures outlined in this guide can and do change and may not be applicable to all readers. The content in this guide is not warranted to offer a particular result or benefit. Neither the author, publisher nor any other party associated with this product shall be liable for any damages arising out of the use of this guide, including but not limited to loss of profit, commercial, special, incidental or other damages. For complete product and service information, please refer to the terms, conditions and disclosures for each product and service.

1

Getting Started

Welcome to Remote Deposit with Banner Bank. Whether you are working from home or at the office, using a mobile phone, tablet or laptop, Banner’s Remote Deposit service is a safe, easy and convenient way to process deposits and manage deposit activity. You can navigate this guide by clicking a topic or feature in the Table of Contents. Each section provides an overview and steps to help you during the Remote Deposit process. If you have additional questions or require technical support, please contact Banner’s Treasury Management Support team at 877-856-7933, or by email at treasurymanagement@bannerbank.com.

2

Table of Contents Getting Started

Introduction. ..................................................................................................................4 Accessing the Application...................................................................................................... 4 User Terminology................................................................................................................... 4 Available Resources. .............................................................................................................. 5 Remote Deposit Process Workflow.............................................................................6 System Requirements...................................................................................................7 For the PC:............................................................................................................................... 7 For Microsoft® Windows®:. ................................................................................................. 7 For Apple Mac: ....................................................................................................................... 7 Installing Microsoft Components................................................................................9 Trusted Sites. .......................................................................................................................... 9 Installing Remote Deposit Scan Service....................................................................11 Uninstalling Existing Scanner Drivers................................................................................ 11 Installing Remote Deposit Scan Service............................................................................. 12 Installing Your Scanner........................................................................................................ 14 Remote Deposit Solution Overview. ......................................................................................................17 Administration Administrator Overview. ............................................................................................19 Logging In: Admin User. .............................................................................................20 Creating a Secret Question. ................................................................................................ 21 Updating the Admin Profile. ............................................................................................... 22 Adding a User. .............................................................................................................23 User Troubleshooting Tips.................................................................................................. 23 Enabling Remote Deposit Features for a User Profile..................................................... 26 Edit Users - Manage Users, Delete Users, and Reset Passwords................................... 27 Unlocking a User Profile...................................................................................................... 28 Listing Deleted Profiles........................................................................................................ 28 Processing Remote Deposits Creating a Deposit.......................................................................................................29 Editing a Batch.............................................................................................................31 Editing a Batch Total. ..................................................................................................32 Performing a MICR Repair..........................................................................................33 Keying in a Dollar Amount..........................................................................................34 Deleting an Item..........................................................................................................35 Deleting a Batch. .........................................................................................................36 Submitting a Deposit. .................................................................................................37

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Reporting Remote Deposit Application Reporting....................................................................39 Viewing Deposits.................................................................................................................. 39 Printing Images of Items. .................................................................................................... 40 Searching for an Item. ......................................................................................................... 41 Report Commonalities................................................................................................42 Transaction Status Summary.....................................................................................43 Transaction Status Report .........................................................................................45 Editing a Transaction. .................................................................................................47 Voiding a Transaction. ................................................................................................48 Resolving a Transaction..............................................................................................49 The Reports Page. .......................................................................................................50 Using the Report Builder Utility.................................................................................51 Report Results....................................................................................................................... 54 Additional Reports.......................................................................................................55 Deposit Results .................................................................................................................... 55 Credits and Debits PDF Report .......................................................................................... 56 Standard Reports. ................................................................................................................ 57 Business Mobile Remote Deposit Mobile Solution Overview. .........................................................................................58 System Requirements.......................................................................................................... 58 Mobile Solution Privileges and Roles ................................................................................ 59 Logging In to the Mobile Deposit App. .....................................................................60 Choosing Security Questions.............................................................................................. 61 Making a Mobile Deposit............................................................................................63 Viewing Mobile Deposit History.................................................................................66

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4

Getting Started

Introduction Remote Deposit allows you to scan checks remotely from multiple locations to a single or multiple accounts, deposit items using a mobile device, perform MICR repairs, and when necessary manually key in the dollar amount of an item. Multiple reporting options available within the Remote Deposit application windows help you to review and manage transaction information, and on screen help features contribute to an intuitive and seamless work flow. Accessing the Application To access Remote Deposit, you must login to the application through Business Online Banking using your Online Banking login credentials and then selecting Remote Deposit in the navigation menu. If you are the Company Administrator, you will then login to Remote Deposit using the credentials supplied to you via secure email by our Treasury Management Support team. For the additional security it provides, we recommend accessing Remote Deposit through Business Online Banking. Application URL: Banner Bank Remote Deposit User Terminology Throughout this document, the text will refer to certain parties and their responsibilities in using the application. The following terms will help define “who is who” while performing tasks in the system. A. Admin User: The admin user is responsible for creating, deleting, enabling, and disabling additional users within your company. In addition, the admin user is responsible for the following. • Editing, unlocking, and/or deleting a user’s profile • Resetting a user’s password to provide a temporary one • Assigning specific roles or functions to a user • Enabling access to any and all accounts (locations) for which a user will be processing deposits Note : In some of the application windows Remote Deposit may be referred to as RDN or Remote Deposit Now.

Getting Started: Introduction

5

B. User: A company employee authorized by an admin user to use the Remote Deposit application for processing deposits. Based on their assigned privileges/roles, users will have the ability to perform the following. • Process transactions • Generate reports • Research historical transactions • Edit transactions

Note : Your menu options may differ slightly from those pictured throughout this document.

Available Resources Please contact our Treasury Management Support team at

treasurymanagement@bannerbank.com or 1-877-856-7933 with any questions you have regarding the information in this guide or your Remote Deposit service. We are available to assist weekdays from 7 a.m. to 6 p.m. PT.

Getting Started: Introduction

6

Getting Started

Remote Deposit Process Workflow

Below is the basic process of creating, editing, and submitting an item for deposit. 1. Customers submit check payments to your company which require depositing to your account(s) at Banner Bank. 2. A user within your organization receives the items, scans the items using the Remote Deposit application and performs any editing, MICR repair or other adjustments as needed to “balance” the deposit. 3. A user transmits deposits to Banner Bank for final processing. 4. A notification will be sent from Banner Bank when the deposit is received. 5. Results are posted and available for review in the application’s reporting functions. 6. Deposits made by the deadline are posted to your Banner Bank account(s) and viewable in Business Online Banking the same day.

Getting Started: Remote Deposit Process Workflow

7

Getting Started

System Requirements For an optimal experience a high-speed Internet connection is recommended, in addition the following components are required for working with the application. For the PC: • Local administrative rights • USB port 2.0 or higher • .NET® Framework 4.7 or higher For Microsoft® Windows®: • Windows 8.1 with Google Chrome • Windows 10 with Microsoft Edge Chromium or Google Chrome For Apple Mac:

• macOS 10.14x Mojave with Google Chrome • macOS 10.15x Catalina with Google Chrome • masOS 11.x Big Sur with Google Chrome

Note : The current version of Chrome and its two previous versions are supported for both Windows and Mac.

Getting Started: System Requirements

8

The following check scanners support this application’s features.

Scanner

Model Supported

I:Deal® My Vision X Vision X

Panini®

CheXpress CX30 TS230 TS240

Digital Check®

Epson®

Capture One TMS 1000

Unisys Burroughs® SmartSource Professional®

imageFORMULA CR-L1 imageFORMULA CR-25 imageFORMULA CR-50 imageFORMULA CR-55 imageFORMULA CR-80 imageFORMULA CR-120 imageFORMULA CR-135 imageFORMULA CR-150 imageFORMULA CR-180 imageFORMULA CR-190

Canon®

Getting Started: System Requirements

9

Getting Started

Installing Microsoft Components If you do not already have the following .Net Framework installed, use the links provided below to download and install the appropriate Microsoft components for use with Remote Deposit: Microsoft .NET Framework 4.7 (Web Installer): https://www.microsoft.com/en-us/download/details.aspx?id=55170 Local administrator rights are required to install .NET updates. We recommend consulting with your company’s IT resource(s) before beginning the installation. Trusted Sites You will need to ensure the Remote Deposit application’s URL is added to the Trusted Sites option in Internet Settings. Use the following steps to add the website to your Trusted Sites.

Getting Started: Installing Microsoft Components

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Open the Control Panel from your Start Menu and select Internet Options . 1. From the tabs at the top of the Internet Options window, select Security . 2. Select the Trusted sites icon to activate the Sites option. 3. Click the Sites button. 4. Enter the URLs https://www.remotedepositnow.com and https://smartpay. profitstars.com and click the Add button. 5. Click the Close button. 6. Click the OK button when you are finished. 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b 1d 2d 3d 4d 5d 6d 7d 8d 9d J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 A2 B2 C2 D2 E2 F2 G2 H2 I2 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d J K L M N O P Q R S T U V W X Y Z A B C D E F G H I 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b 1d 2d 3d 4d 5d 6d 7d 8d 9d J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 J3 A3 B3 C3 D3 E3 F3 G3 H3 I3 Note : You may need to select Network and Internet and then Internet Options . 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J K L M N O P Q R S T U V W X Y Z A B C D E F G H I J2 J3 A3 B3 C3 D3 E3 F3 G3 H3 I3 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 10 11 12 13 14 15 16 17 8 9 20 21 22 23 24 25 26 7 8 29 30 1 2 3 4 5 6 7 8 9 J K L M N O P Q R S T U V W X Y Z A B C D E F G H I A1 B1 C1 D1 E1 F1 G1 H1 I1 A2 B2 C2 D2 E2 F2 G2 H2 I2 A3 B3 C3 D3 E3 F3 G3 H3 I3 A2 B2 C2 D2 E2 F2 G2 H2 I2 J3 A3 B3 C3 D3 E3 F3 G3 H3 I3 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 A3 B3 C3 D3 E3 F3 G3 H3 I3 10 J3 11a 12a 13a 14a 15a 16a 17a 18a 19a 11b 12b 13b 14b 15b 16b 17b 18b 19b

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Getting Started: Installing Microsoft Components

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Getting Started

Installing Remote Deposit Scan Service

You are now ready to begin installation of the Remote Deposit Scan Service, but first a few important reminders: • Local administrator rights are required to install the new scanner drivers required for Banner’s Remote Deposit application. Contact your company’s IT resource if you are unsure whether you have the necessary authority for this installation. • Please ensure the scanner’s USB cable is disconnected from the computer and exit all other applications. • Uninstall any previously installed Remote Deposit scanner drivers see Uninstalling Existing Scanner Drivers below. Uninstalling Existing Scanner Drivers Open the Control Panel from your Start Menu and select Programs and Features . 1. Locate your current Remote Deposit application, right click and select “Uninstall” from the drop-down.

Getting Started: Installing Remote Deposit Scan Service

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Installing Remote Deposit Scan Service

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Navigate to your Remote Deposit application and login using the Remote Deposit login credentials provided to you via secure email from our Treasury Management Support team. 1. Select Transactions from the Main Menu. 2. Click the “Remote Deposit Now” link. 3. Click the Scan tab. 4. Click the Download button. J3 A3 B3 C3 D3 E3 F3 G3 H3 I3 J K L M N O P Q R S T U V W X Y Z A B C D E F G H I 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d

Note : Before starting the installation, please ensure the scanner’s USB cable is disconnected from the computer and exit all other applications.

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Getting Started: Installing Remote Deposit Scan Service

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5. Click the Run button. 6. Make sure the scanner’s USB or power cable from your computer has been disconnected, and exit all other applications. Click the Next button. 7. Click the Install button. 8. Click the Finish button to complete the installation. 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 J3 A3 B3 C3 D3 E3 F3 G3 H3 I3 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 J3 A3 B3 C3 D3 E3 F3 G3 H3 I3 J K L M N O P Q R S T U V W X Y Z A B C D E F G H I 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a

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Getting Started: Installing Remote Deposit Scan Service

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Installing Your Scanner

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1. Select the type of scanner you will be utilizing from the drop-down menu, and click the Download button. 2. Click the Run button. 3. Depending on the type of scanner you are installing, you may receive an adapter setup message. Click the Next button. 4. Click the Next button. 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d J K L M N O P Q R S T U V W X Y Z A B C D E F G H I

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Getting Started: Installing Remote Deposit Scan Service

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5. Click the Install button. 6. Click the Finish button. 7. Click the Next button. 8. Choose the “I accept the terms of the license agreement” radio button and click the Next button. 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 J3 A3 B3 C3 D3 E3 F3 G3 H3 I3 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d

Getting Started: Installing Remote Deposit Scan Service 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a

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9. As shown below, a location prompt appears asking you to confirm a location. Click the Browse button to designate a location where the setup files will install on your computer. A2 B2 C2 D2 E2 F2 G2 H2 I2 J3 A3 B3 C3 D3 E3 F3 G3 H3 I3 J1 B1 C1 D1 E1 F1 G1 H1 I1 J2 B2 C2 D2 E2 F2 G2 H2 I2 J K L M N O P Q R S T U V W X Y Z A B C D E F G H I J2 A1 B1 C1 D1 E1 A2 B2 C2 D2 E2 A3 B3 C3 D3 E3 A1 B1 C1 D1 E1 F1 G1 H1 I1 12b 13b 14b 15b 16b 17b 18b 19b 20b J1

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10. Click the Next button. 11. Click the Next button. 12. Click the Finish button. B3 C3 D3 E3 F3 G3 H3 I3

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13. The scanner driver installation process is complete. Wait for the scanner to load—a pop-up window may indicate that the device is ready to use. You may now plug the USB cable from the scanner into the computer, and then log in to Remote Deposit using the Accessing the Application instructions on page 4. 1d 2d 3d 4d 5d 6d 7d 8d 9d A1 B1 C1 D1 E1 F1 G1 H1 I1 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b J1

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Getting Started: Installing Remote Deposit Scan Service

17

Remote Deposit

Solution Overview With our Remote Deposit solution, deposits can be made anywhere you can connect to the internet. Images are captured and electronically transmitted to the bank for clearing saving you time and money. 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9

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A. Use the Search button to search for customer information or transaction data. B. Select the User drop-down to access user settings, FAQs, videos, or to log out of the site. J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 J3 A3 B3 C3 D3 E3 F3 G3 H3 I3

Remote Deposit: Solution Overview

18

10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J K L M N O P Q R S T U V W X Y Z A B C D E F G H I 10 12 13 14 15 16 17 18 19 20 22 23 24 25 26 27 28 29 30 2 3 4 5 6 7 8 9 J L M N O P Q R S T V W X Y Z B C D E F G H I 10 13 14 15 16 17 18 19 20 23 24 25 26 27 28 29 30 3 4 5 6 7 8 9 J M N O P Q R S T W X Y Z C D E F G H I 1d 2d 3d 4d 5d 6d 7d 8d 9d J K L M N O P Q R S T U V W X Y Z A B C D E F G H I 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d 10a 2a 3a 4a 5a 6a 7a 8a 9a 10b 2b 3b 4b 5b 6b 7b 8b 9b 10c 2c 3c 4c 5c 6c 7c 8c 9c 10d 2d 3d 4d 5d 6d 7d 8d 9d 10a 3a 4a 5a 6a 7a 8a 9a 10b 3b 4b 5b 6b 7b 8b 9b 10c 3c 4c 5c 6c 7c 8c 9c 10d 3d 4d 5d 6d 7d 8d 9d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b A1 B1 C1 D1 E1 F1 G1 H1 I1 A2 B2 C2 D2 E2 F2 G2 H2 I2 A3 B3 C3 D3 E3 F3 G3 H3 I3 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b 12a 13a 14a 15a 16a 17a 18a 19a 20a A1 B1 C1 D1 E1 F1 G1 H1 I1 12b 13b 14b 15b 16b 17b 18b 19b 20b 13a 14a 15a 16a 17a 18a 19a 20a A2 B2 C2 D2 E2 F2 G2 H2 I2 B1 C1 D1 E1 F1 G1 H1 I1 13b 14b 15b 16b 17b 18b 19b 20b A3 B3 C3 D3 E3 F3 G3 H3 I3 B2 C2 D2 E2 F2 G2 H2 I2 C1 D1 E1 F1 G1 H1 I1 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d

A. Dashboard display settings allow you to decide how the page will appear. Settings are automatically updated and saved and are remembered for each user. B. Getting your deposit Transactions to the bank has never been easier. Select Remote Deposit Now to get started. Scanned checks will be converted to an electronic image and later credited to your account. C. The administrator is responsible for creating and maintaining user profiles for employees. An Admin grants a user certain privileges and roles so that the user can perform tasks in the system. D. There are a number of ways to retrieve deposit transaction information with this system. You will be able to generate pre-defined Reports and/or create custom reports on a daily, weekly, and monthly basis as well as within specific date ranges. J1 J2 J3 J1 J2 J3 J1 J2 J3 J1 J2 J3

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Remote Deposit: Solution Overview

19

Administration

Administrator Overview The administrator is responsible for creating users and maintaining user profiles for employees within your organization. An admin grants a user certain privileges and roles so that the user can perform tasks in the system.

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In the Admin tab, click Users. A. Add Users – Admins have the ability to create new users. B. Edit Users – As the admin, you will need to update user profiles from time to time. C. Unlock Users – Users can be locked out of the system. As the admin you can unlock users. 10a 1a 2a 3 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 1d 2d 3d 4d 5d 6d 7d 8d 9d

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Administration: Administrator Overview

20

Administration

Logging In: Admin User If you are your company’s primary administrator for the Remote Deposit application, our Treasury Management Support team will provide you with an ADMIN username, a temporary password and a company name via Secure email that must be entered upon first logging in to the application. Instructions for accessing Remote Deposit can be found in the Accessing the Application instructions shown on page 4.

1. Enter your User Name, Password and Company. 2. Click the Login button. 3. The system will prompt you to change your password. Passwords expire every 90 days and are case-sensitive. Use the following guidelines when creating a new password: 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d J K L M N O P Q R S T U V W X Y Z A B C D E F G H I 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J K L M N O P Q R S T U V W X Y Z A B C D E F G H I

• At least 1 uppercase letter • At least 1 lowercase letter • At least 1 number • 8-50 characters in length 4. Click the Update Password button.

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Note : If an admin user or system user forgets their password, they have the option to request a new one using the Creating a Secret Question instructions shown below, as long as they have a current email address in their user profile. The primary administrator or another admin user can update user profiles to add an email address. 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 J3 A3 B3 C3 D3 E3 F3 G3 H3 I3

Administration: Logging In: Admin User

21

Creating a Secret Question A secret question is a tool used when you forget your password, and allows you to have a temporary password generated and sent to an email address. If a user profile does not include a valid email address, that user will not be able to answer a secret question in order to generate a new password for access into the system. An admin user will need to manually edit/enter an email address for each user, so that the user has the option to request a new password by answering a secret question. Secret questions do not need to be a complete question or contain a question mark. Secret questions and answers are not case-sensitive fields. Once an admin user has added an email address to your user profile, take the following steps to configure a secret question that will be asked before a new password can be generated and sent to your applicable email address. If the secret question is answered correctly, you will receive an email with a new temporary password.

10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J K L M N O P Q R S T U V W X Y Z A B C D E F G H I 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d

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1. Select “My Settings” from the user menu. 2. Enter your current login password in order to reach the My Settings page. 3. Enter and confirm the new password, create/update the secret question, enter and confirm the secret answer and/or use the drop-down to select an identification phrase and enter and confirm the identification response. 4. Click the Update button when you have finished. 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 J3 A3 B3 C3 D3 E3 F3 G3 H3 I3 J K L M N O P Q R S T U V W X Y Z A B C D E F G H I 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d

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Administration: Logging In: Admin User

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Updating the Admin Profile As an admin user, you will need to update your profile with an email address where a new temporary password can be sent, if needed. A secret question will also need to be set up as a security measure for creating new passwords.

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Click the Admin tab. 1. Click the Edit icon for the user profile to be updated (in this case, the admin). 2. Make the changes to any of the Update User Settings, Privileges for this User, Roles and Locations. 3. Click the Update button to save the changes. A2 B2 C2 D2 E2 F2 G2 H2 I2 J3 A3 B3 C3 D3 E3 F3 G3 H3 I3 K L M N U V W X A B C D 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d

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Note : Note that the Email Address field is in the Update User Settings section.

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Administration: Logging In: Admin User

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23

Administration

Adding a User Admin users are responsible for creating user profiles for those completing tasks within the Remote Deposit application. The admin user is also responsible for updating user profiles, providing new passwords, unlocking users in the event they become locked out of the system, and deleting a user’s profile if necessary. If you are the primary administrator assigned to the ADMIN User Name and will be scanning checks or running reports, make sure to create a separate user profile for yourself. All individuals who will be scanning checks or running reports will need a user profile. User Troubleshooting Tips There are instances that may generate duplicate Remote Deposit alert emails. See below for two examples and ways to avoid those situations. Duplicated email addresses: For every instance of the same email address that is entered into a user’s profile, the application will send an email. For example using the same email address for both the Admin profile and a user profile will cause two identical emails to be sent to that address. Updating the Remote Deposit ID: When the original Remote Deposit ID is created in the user profile, the application creates a Remote Deposit user profile on the backend. If the Remote Deposit ID is changed after the initial setup, another Remote Deposit profile that is not visible will be created. This new Remote Deposit profile will contain the same information as the original profile, including the email address. This will result in multiple emails sent to the same address. To avoid this, do not make changes to the Remote Deposit ID.

Administration: Adding a User

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10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J K L M N O P Q R S T U V W X Y Z A B C D E F G H I 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d

10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J K L M N O P Q R S T U V W X Y Z A B C D E F G H I RDN ID *

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In the Admin tab, click Users , then click Business User from the Add User drop-down. 1. Fill out the add user settings section: • Full Name: The first and last name of the user. 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 1d 2d 3d 4d 5d 6d 7d 8d 9d A1 B1 C1 D1 E1 F1 G1 H1 I1 A2 B2 C2 D2 E2 F2 G2 H2 I2 A3 B3 C3 D3 E3 F3 G3 H3 I3 • User Name: The user’s login name. This field is not case-sensitive. • Remote Deposit (RDN) ID: This field will create the Remote Deposit user on the backend. It can be the same as the profile user name. To avoid duplication of user profiles, do not update this field after the original setup. • Email Address: The email address of the user. • User Location: Optional informational field to describe the user. • Auto Disable: This field is not used currently. J1 J2 J3 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b A1 B1 C1 D1 E1 F1 G1 H1 I1 A2 B2 C2 D2 E2 F2 G2 H2 I2 A3 B3 C3 D3 E3 F3 G3 H3 I3

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• Dual Auth Amount: This field is not used currently. • Dual Auth Status: This field is not used currently.

2. Fill out the privileges for this User section.

Note : A temporary password is displayed at the bottom of the page. Provide this password to the user you are creating.

Administration: Adding a User

25

11 12 13 14 15 21 22 23 24 25 1 2 3 4 5 K L M N O U V W X Y A B C D E 11 12 13 14 15 16 21 22 23 24 25 26 1 2 3 4 5 6 K L M N O P U V W X Y Z A B C D E F 11 12 13 14 15 16 17 21 22 23 24 25 26 27 1 2 3 4 5 6 7 K L M N O P Q U V W X Y Z A B C D E F G 1a 2a 3a 4a 5a 1b 2b 3b 4b 5b 1c 2c 3c 4c 5c 11a 12a 13a 14a 15 1a 2a 3a 4a 5a 6a 1b 2b 3b 4b 5b 6b 1c 2c 3c 4c 5c 6c 1a 2a 3a 4a 5a 6a 7a 1b 2b 3b 4b 5b 6b 7b 1c 2c 3c 4c 5c 6c 7c 11b 12b 13b 14b 15b 1d 2d 3d 4d 5d A1 B1 C1 D1 E1 A2 B2 C2 D2 E2 A3 B3 C3 D3 E3 11a 12a 13a 14a 15a 16 11b 12b 13b 14b 15b 16b 1d 2d 3d 4d 5d 6d A1 B1 C1 D1 E1 F1 A2 B2 C2 D2 E2 F2 A3 B3 C3 D3 E3 F3 11a 12a 13a 14a 15a 16a 17 11b 12b 13b 14b 15b 16b 17 1d 2d 3d 4d 5d 6d 7d A1 B1 C1 D1 E1 F1 G1 A2 B2 C2 D2 E2 F2 G2 A3 B3 C3 D3 E3 F3 G3

3. Click the Add button. 4. Choose the appropriate customer service privileges. • Credits & Debits PDF Report: A user will have access to the b tch image file. • Accounting: Allows a user to run reports, edit transactions and view check images. • Remote Deposit Now: User can scan checks to submit for deposit.

Note : Do not enable RTG User / SERVER ONLY.

5. Select the appropriate check boxes under Locations for the user for which the user will scan checks. 6. Click the Update button when you are finished.

Administration: Adding a User

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Enabling Remote Deposit Features for a User Profile To specify the permissions a user will have with Remote Deposit, select the check box next to the Enable RDN option on the Update User Settings page, and click the Update button at the bottom of the page. The page refreshes, and the various permissions to give a user profile appear. 1. Select which permissions the user will need from the options displayed. • Admin Permission: Separate from the account administrator role. This role is required to access the Tools tab, which allows the user to delete an existing batch. • Receive Alert Emails: Allows the user to receive deposit alert emails upon deposit. • Scan Items: Allows the user to scan items. • View Deposits: Allows the user to view scanned deposits. • Export Deposits: Allows the user to export items. • Receive Activation Emails: Not applicable, do not check this box. • Create Deposits: Check this box to allow the user to make deposits to Banner Bank. • Edit Items: Check this box to allow the user to be able to modify/fix their batches in Remote Deposit. • Search: This allows the user to be able to perform searches in Remote Deposit on the Search page. • View Notifications: This allows the user to view any deposit messages coming from Banner Bank, such as exceeded transaction limits. 2. Make any other changes to this profile, and select Update at the bottom of the page to finish and save changes.

Note : If you wish to add more users at this time, select List Users from the left navigational bar before selecting the Add Users option, again. This step will need to be taken for each new profile you create.

Administration: Adding a User

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Edit Users - Manage Users, Delete Users, and Reset Passwords Admin users have the responsibility of enabling/disabling users, deleting a user, resetting a user’s password, and editing/updating user profiles. 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9

11 12 13 14 15 21 22 23 24 25 1 2 3 4 5 K L M N O U V W X Y A B C D E 11 12 13 14 15 16 21 22 23 24 25 26 1 2 3 4 5 6 K L M N O P U V W X Y Z A B C D E F 11 12 13 14 15 16 17 18 19 21 22 23 24 25 26 27 28 29 1 2 3 4 5 6 7 8 9 K L M N O P Q R S U V W X Y Z A B C D E F G H I 1a 2a 3a 4a 5a 1b 2b 3b 4b 5b 1c 2c 3c 4c 5c 11a 12a 13a 14a 15a 11b 12b 13b 14b 15b 1d 2d 3d 4d 5d A1 B1 C1 D1 E1 A2 B2 C2 D2 E2 A3 B3 C3 D3 E3 1a 2a 3a 4a 5a 6a 1b 2b 3b 4b 5b 6b 1c 2c 3c 4c 5c 6c 1d 2d 3d 4d 5d 6d 1a 2a 3a 4a 5a 6a 7a 8a 9a 1b 2b 3b 4b 5b 6b 7b 8b 9b 1c 2c 3c 4c 5c 6c 7c 8c 9c 11a 12a 13a 14a 15a 16a 11b 12b 13b 14b 15b 16b 1d 2d 3d 4d 5d 6d 7d 8d 9d A1 B1 C1 D1 E1 F1 A2 B2 C2 D2 E2 F2 A3 B3 C3 D3 E3 F3 A1 B1 C1 D1 E1 F1 G1 H1 I1 A2 B2 C2 D2 E2 F2 G2 H2 I2 A3 B3 C3 D3 E3 F3 G3 H3 I3 11a 12a 13a 14a 15a 16a 17a 18a 19a 11b 12b 13b 14b 15b 16b 17b 18b 19b

In the Admin tab, click User , then the 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d J K L M N O P Q R S T U V W X Y Z A B C D E F G H I 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b 1d 2d 3d 4d 5d 6d 7d 8d 9d J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 A3 B3 C3 D3 E3 F3 G3 H3 I3 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J K L M N O P Q R S T U V W X Y Z A B C D E F G H I 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d

10 2 13 14 15 16 17 18 19 20 2 23 24 25 26 27 28 29 30 3 4 5 6 7 8 9 J L M N O P Q R S T V W X Y Z B C D E F G H I 10a a 3a 4a 5a 6a 7a 8a 9a 10b b 3b 4b 5b 6b 7b 8b 9b 10c c 3c 4c 5c 6c 7c 8c 9c 10d d 3d 4d 5d 6d 7d 8d 9d

10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J K L M N O P Q R S T U V W X Y Z A B C D E F G H I J3

icon for the desired user and make the

desired edits. A. Enable or disable the user. Disabling a user keeps the profile intact until access is re-enabled by the admin user. The admin may want to disable a user if a user is on leave for an extended period of time before working with the application again. B. Update the user setting information. C. Update the privileges and roles. D. Add or remove locations. E. Click the Reset Password button to reset their password. The user’s profile will have a case-sensitive temporary password generated. Carefully record this password and provide it to the user. F. Click the Delete User button to delete the user. Deleting a user profile will remove it from the list of users and make it inaccessible. The User Name for that profile cannot be utilized again for a different user. The profile will be categorized as a deleted user. • To delete an admin, you must first remove the Administrator privilege from the user’s profile. G. Click the Update button to save the changes. J1 J2 J3 J1 J2 J3 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b 1d 2d 3d 4d 5d 6d 7d 8d 9d J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 J3 A3 B3 C3 D3 E3 F3 G3 H3 I3

11b 12b 13b 14b 15b 16b 17b 18b 19b 20b

A1 B1 C1 D1 E1 F1 G1 H1 I1

A2 B2 C2 D2 E2 F2 G2 H2 I2

A3 B3 C3 D3 E3 F3 G3 H3 I3

2a 13a 14a 15a 16a 17a 18a 19a 20a

2b 13b 14b 15b 16b 17b 18b 19b 20b

B1 C1 D1 E1 F1 G1 H1 I1

B2 C2 D2 E2 F2 G2 H2 I2

B3 C3 D3 E3 F3 G3 H3 I3

Administration: Adding a User

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