Blueharbor Bank Consumer Digital Banking User Guide

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Table of Contents Getting Started

Digital Banking System Requirements........................................................................8 Browser (Desktop & Mobile)................................................................................................. 8 Mobile Device (App)............................................................................................................... 8 Mobile Remote Deposit Capture.......................................................................................... 8 New User Enrollment....................................................................................................9 Logging In.....................................................................................................................10 Out-of-Band Authentication.......................................................................................12 Logging Off............................................................................................................................ 13 DUO Mobile........................................................................................................................... 14 Resetting a Forgotten Password................................................................................16 Retrieve a Forgotten Username................................................................................17 Password Security Check............................................................................................18 Accounts Dashboard Overview..................................................................................................19 Account Details Overview...........................................................................................20 Transaction Details......................................................................................................22 Adding a New Account................................................................................................24 Adding an External Account................................................................................................ 25 Removing an External Account........................................................................................... 27 Reorder Accounts................................................................................................................. 28 Rename Accounts................................................................................................................. 29 Hide/Unhide Accounts......................................................................................................... 30 App Appearance................................................................................................................... 31 Quick Pay......................................................................................................................32 Selecting Favorite Payees.................................................................................................... 32 Person to Person.................................................................................................................. 33 Bill Pay................................................................................................................................... 35 External Account.................................................................................................................. 37 Monthly Activity...........................................................................................................39 Security Protecting Your Information......................................................................................40 General Guidelines............................................................................................................... 40 Login ID and Password........................................................................................................ 40 Fraud Prevention.................................................................................................................. 40