Branson Bank Digital Banking Personal User Guide

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Table of Contents Getting Started

Digital Banking System Requirements .......................................................................7 Browser (Desktop & Mobile)................................................................................................. 7 Mobile Device (App)............................................................................................................... 7 Mobile Remote Deposit Capture ......................................................................................... 7 New User Enrollment ...................................................................................................8 Logging In.......................................................................................................................9 Out-of-Band Authentication ......................................................................................11 DUO Mobile .......................................................................................................................... 13 Logging Off ........................................................................................................................... 14 Accounts Dashboard Overview..................................................................................................15 Account Details Overview ..........................................................................................17 Transaction Details .....................................................................................................19 Adding a New Account ...............................................................................................21 Adding an External Account ............................................................................................... 22 Verifying External Accounts Using Deposit Challenge Method...................................... 24 Removing an External Account .......................................................................................... 25 Opening a New Account...................................................................................................... 26 Editing Favorite Accounts...........................................................................................28 Organize Dashboard ..................................................................................................29 Reorder Accounts ................................................................................................................ 29 Rename Accounts ................................................................................................................ 30 Hide/Unhide Accounts ........................................................................................................ 31 Hide/Unhide Dashboard Tiles ............................................................................................ 32 App Appearance................................................................................................................... 33 Favorite Payees ...........................................................................................................34 Selecting Favorite Payees.................................................................................................... 34 Security Protecting Your Information......................................................................................35 General Guidelines .............................................................................................................. 35 Login ID and Password........................................................................................................ 35 Fraud Prevention ................................................................................................................. 35 Login Settings ..............................................................................................................37 Change Username ............................................................................................................... 37 Change Password ................................................................................................................ 38 Change Security Questions................................................................................................. 39 Recent Logins ..............................................................................................................40