Branson Bank Digital Banking Personal User Guide

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Table of Contents Getting Started

Digital Banking System Requirements .......................................................................7 Browser (Desktop & Mobile)................................................................................................. 7 Mobile Device (App)............................................................................................................... 7 Mobile Remote Deposit Capture ......................................................................................... 7 New User Enrollment ...................................................................................................8 Logging In.......................................................................................................................9 Out-of-Band Authentication ......................................................................................11 DUO Mobile .......................................................................................................................... 13 Logging Off ........................................................................................................................... 14 Accounts Dashboard Overview..................................................................................................15 Account Details Overview ..........................................................................................16 Transaction Details .....................................................................................................18 Adding a New Account ...............................................................................................20 Adding an External Account ............................................................................................... 21 Verifying External Accounts Using Deposit Challenge Method...................................... 23 Removing an External Account .......................................................................................... 24 Organize Dashboard ..................................................................................................25 Reorder Accounts ................................................................................................................ 25 Rename Accounts ................................................................................................................ 26 Hide/Unhide Accounts ........................................................................................................ 27 App Appearance................................................................................................................... 28 Quick Pay .....................................................................................................................29 Selecting Favorite Payees.................................................................................................... 29 Quick Pay- Person to Person .............................................................................................. 30 Quick Pay- Bill Pay................................................................................................................ 32 Quick Pay- External Account............................................................................................... 34 Monthly Activity...........................................................................................................36 Security Protecting Your Information......................................................................................37 General Guidelines .............................................................................................................. 37 Login ID and Password........................................................................................................ 37 Fraud Prevention ................................................................................................................. 38 Login Settings ..............................................................................................................39 Change Username ............................................................................................................... 39 Change Password ................................................................................................................ 40 Change Security Questions................................................................................................. 41