CEFCU On-Line & CEFCU Bill Pay

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5. Click the Submit button. This will flag the card as LOST until the new card number is available, which usually takes 24-48 hours. 6. When the new card number is available it will show the new card number and display “Card On” status for 24 hours. 7. The new card will require activation. Follow the steps on page 117 to activate it. Frequently Asked Questions What happens to the Alerts and Controls that were set up on a card that was reported lost or stolen? Alerts and Controls will not transfer to a new card. You will need to enroll and set up your preferred alerts and controls on your new card. How do I dispute a fraudulent transaction? You must contact CEFCU at 1.800.542.3328. If you report it on the Card Management System, the Card Dispute Department will automatically be alerted and a call will be made to you to start the dispute process.

Card Management: Report Lost or Stolen Card