CNB Digital Personal User Guide

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Table of Contents Getting Started

Digital Banking System Requirements .......................................................................8 Browser (Desktop & Mobile)................................................................................................. 8 Mobile Device (App)............................................................................................................... 8 Mobile Remote Deposit Capture ......................................................................................... 8 New User Enrollment ...................................................................................................9 Logging In.....................................................................................................................10 Out-of-Band Authentication ......................................................................................12 Logging Off ........................................................................................................................... 13 DUO Mobile .......................................................................................................................... 14 Resetting a Forgotten Password ...............................................................................16 Retrieve a Forgotten Username................................................................................17 Password Security Check ...........................................................................................18 Accounts Accounts Overview .....................................................................................................19 Account Details Overview ..........................................................................................20 Transaction Details .....................................................................................................22 Adding a New Account ...............................................................................................24 Adding an Account to SimpleView ..................................................................................... 25 Adding an External Account ............................................................................................... 26 Bank Approval ...................................................................................................................... 27 Transaction Challenge......................................................................................................... 28 Verifying an External Account ............................................................................................ 29 Removing an External Account .......................................................................................... 30 Organize Dashboard ..................................................................................................31 Reorder Accounts ................................................................................................................ 31 Rename Accounts ................................................................................................................ 32 Hide/Unhide Accounts ........................................................................................................ 33 Hide/Unhide Dashboard Tiles ............................................................................................ 34 App Appearance................................................................................................................... 35 Quick Pay .....................................................................................................................36 Selecting Favorite Payees.................................................................................................... 36 Person to Person ................................................................................................................. 37 Bill Pay ................................................................................................................................... 39 External Account .................................................................................................................. 41 Monthly Activity...........................................................................................................43