Capital Bank Commercial Online Banking Guide

Decisions Positive Pay Exceptions The Decisions Positive Pay Exceptions screen displays exception items previously sent to Capital Bank for processing. Each exception item has full details, including the Exception Reason. Processed exceptions activity will be retained for 10 calendar days. Exceptions listed may be sorted using the up and down arrows next to each column heading. A message at the bottom of the screen indicates how many more exceptions require decisions. Once some or all the first 50 exceptions listed have decisions, the screen refreshes with next 50 exceptions requiring decisions. From the Account Activities & Reporting menu, select Decision Positive Pay Exception under Positive Pay.

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1 8 Click the Select checkbox next to the exception item(s) to process. 2 8 Set the Action to instruct Capital Bank what to do with each item. The default decision (pay) for exception items is automatically selected. Once a decision on an item has been sent, you may not change the action decision. The actions available are: Pay: Pay the check (automatically selected) Return: Do not honor the check Pay – Adj. Required: Pay the issue amount and adjust the check amount to match

3 8 Click the Send button to submit the selected exceptions to Capital Bank for processing. The Exceptions Processing screen will refresh and display the exceptions remaining. Note: If you do not submit exception decisions for processing before the established cutoff time of 12:00 p.m. EST, the default decisions will automatically be sent to the financial institution. Selecting the Show Sent button will display the Sent Positive Pay Decisions screen. Sent decisions with an action followed by an asterisk were automatically sent to the financial institution.

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