Capital City Bank User Guide for Consumer and Business Clients

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Table of Contents Getting Started

New User Enrollment ...................................................................................................8 Logging In.......................................................................................................................9 Logging Off ............................................................................................................................. 9 Resetting a Forgotten Password ...............................................................................10 Home Page Home Page Overview .................................................................................................12 Asset Summary Overview................................................................................................... 14 Account Details Overview ..........................................................................................15 Quick Transfer.............................................................................................................17 Account Nickname......................................................................................................18 Details & Settings........................................................................................................19 Account Grouping.......................................................................................................20 Editing a Group Name......................................................................................................... 21 Deleting a Group.................................................................................................................. 21 Security Protecting Your Information......................................................................................22 General Guidelines .............................................................................................................. 22 Login ID and Password........................................................................................................ 22 Fraud Prevention ................................................................................................................. 22 Security Preferences...................................................................................................23 Change Password ................................................................................................................ 23 Change Username ............................................................................................................... 24 Secure Delivery .................................................................................................................... 25 Mobile Security Preferences......................................................................................26 Enabling Touch ID or Fingerprint Login ............................................................................ 26 Enabling Passcode Authentication .................................................................................... 28 Enabling Face ID................................................................................................................... 29 Disabling Passcode Authentication, Touch ID, Fingerprint or Facial ID Login.............. 30 Apple Watch.................................................................................................................31 Apple Watch Setup .............................................................................................................. 31 Viewing Balances and Transactions .................................................................................. 31 Alerts Overview ...........................................................................................................32 Account Alerts ...................................................................................................................... 33 Online Transaction Alerts ................................................................................................... 34 Reminders............................................................................................................................. 35 Security Alerts Overview ............................................................................................36 Editing Delivery Preferences............................................................................................... 36 Enabling and Disabling Push Notifications..............................................................37