Charter Bank Business Banking Guide

First page Table of contents Next page Last page
Getting Started4
Business Online Banking Overview4
Sub-Users4
Companies4
Transaction Type Overview5
Logging In6
Out-of-Band Authentication8
Logging Off9
Resetting a Forgotten Password12
Retrieve a Forgotten Username13
Company Management14
Company Management Overview14
Adding Participant to an Existing Company15
Uploading Participants17
Editing a Company18
ACH19
New ACH Batch19
Part 1: Creating an ACH Batch19
Part 2: Adding an Existing Participant21
Part 3: Adding a Detailed Record22
Part 4: Finalizing the ACH Batch24
Part 5: Scheduling the ACH Batch25
Part 6: Reviewing the ACH Batch26
Part 7: Multi-Factor Authentication27
Creating an ACH Template28
Part 1: Creating an ACH Template28
Part 2: Adding an Existing Participant30
Part 3: Adding a Detail Record31
Part 4: Finalizing an ACH Template33
Part 5: Reviewing an ACH Template34
Initiating a Template35
Part 1: Initiating a Template35
Part 2: Scheduling an ACH Batch37
Part 3: Reviewing an ACH Batch38
Part 4: Multi-Factor Authentication39
Editing an ACH Template40
Deleting an ACH Template41
ACH File Upload42
Creating a Template for Delimiter Separated File Uploads44
Editing a Template for Delimiter Separated File Uploads46
Deleting a Template for Delimiter Separated File Uploads47
Uploading a Delimiter Separated File48
Editing an ACH Batch51
Deleting an ACH Batch52
Approving an ACH Batch53
Reversing an ACH Batch54
Reports56
Creating a New Report56
Running an Existing Report57
Editing a Report58
Deleting a Report59
Alerts60
Alerts Overview60
Custom Alerts61
Business Banking Alerts62
Security Alerts63
Turning Alerts On and Off64
Editing or Deleting Alerts65
Previous Alerts66

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