Charter Bank Business Banking Guide

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Table of Contents Getting Started

Business Online Banking Overview ............................................................................4 Sub-Users................................................................................................................................ 4 Companies .............................................................................................................................. 4 Transaction Type Overview .........................................................................................5 Logging In.......................................................................................................................6 Out-of-Band Authentication ........................................................................................8 Logging Off ............................................................................................................................. 9 Resetting a Forgotten Password ...............................................................................12 Retrieve a Forgotten Username................................................................................13 Company Management Company Management Overview ............................................................................14 Adding Participant to an Existing Company ............................................................15 Uploading Participants........................................................................................................ 17 Editing a Company......................................................................................................18 ACH New ACH Batch ...........................................................................................................19 Part 1: Creating an ACH Batch............................................................................................ 19 Part 2: Adding an Existing Participant ............................................................................... 21 Part 3: Adding a Detailed Record ....................................................................................... 22 Part 4: Finalizing the ACH Batch......................................................................................... 24 Part 5: Scheduling the ACH Batch...................................................................................... 25 Part 6: Reviewing the ACH Batch ....................................................................................... 26 Part 7: Multi-Factor Authentication ................................................................................... 27 Creating an ACH Template ........................................................................................28 Part 1: Creating an ACH Template ..................................................................................... 28 Part 2: Adding an Existing Participant ............................................................................... 30 Part 3: Adding a Detail Record ........................................................................................... 31 Part 4: Finalizing an ACH Template.................................................................................... 33 Part 5: Reviewing an ACH Template .................................................................................. 34 Initiating a Template...................................................................................................35 Part 1: Initiating a Template ............................................................................................... 35 Part 2: Scheduling an ACH Batch ....................................................................................... 37 Part 3: Reviewing an ACH Batch......................................................................................... 38 Part 4: Multi-Factor Authentication ................................................................................... 39 Editing an ACH Template ...........................................................................................40 Deleting an ACH Template.........................................................................................41