Charter Bank Personal Banking Guide

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Enabling FaceID Face ID is a feature which utilizes facial recognition technology, allowing you to unlock your Apple® device with your face instead of a login ID and password.

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Sign in to Charter Bank’s Mobile Banking app and click the “Manage Profile” link at the top of the side menu. 1. Click the FaceID tab. 2. Enter your username and password, and click the Sign In button.

Note: You must have FaceID sign-in enabled on your mobile device before enabling it through our Mobile Banking app. FaceID is only available on iPhones.

Security: Mobile Security Preferences