Citadel Bank Online and Mobile Banking Resource Guide

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Table of Contents Getting Started

New User Enrollment....................................................................................................6 Logging In.......................................................................................................................8 Logging Off.............................................................................................................................. 8 Resetting A Forgotten Password.................................................................................9 Account Page Account Page Overview..............................................................................................11 Account Summary Overview............................................................................................... 12 Account Details Overview...........................................................................................13 Quick Transfer.............................................................................................................15 Account Grouping.......................................................................................................16 Editing a Group Name......................................................................................................... 17 Deleting a Group.................................................................................................................. 17 Security Protecting Your Information......................................................................................18 General Guidelines............................................................................................................... 18 Login ID and Password........................................................................................................ 18 Fraud Prevention.................................................................................................................. 18 Security Preferences...................................................................................................19 Change Password................................................................................................................. 19 Change Login ID................................................................................................................... 20 Secure Delivery..................................................................................................................... 21 Alerts Overview............................................................................................................22 Date Alerts............................................................................................................................. 23 Account Alerts....................................................................................................................... 24 History Alerts........................................................................................................................ 25 Insufficient Funds Alert........................................................................................................ 26 Online Transaction Alerts.................................................................................................... 27 Security Alerts Overview.............................................................................................28 Edit Delivery Preferences.................................................................................................... 28 Secure Message Overview. ........................................................................................29 Sending a Secure Message.........................................................................................30 Transfer Funds Moving Money Overview............................................................................................31 Funds Transfer.............................................................................................................33 Member to Member Transfer ...................................................................................35 Adding A Personal External Account.........................................................................37