Citizens Bank Business Banking Online User Guide

First page Table of contents Next page Last page
Getting Started5
Business Online Banking Overview5
Sub-Users5
Companies5
Transaction Type Overview6
Logging In7
Logging Off8
Multi-Factor Authentication9
Logging Off10
DUO Mobile11
Sub-Users13
Sub-Users Overview13
Sub-Users Overview14
Adding a New Sub-User15
Editing a Sub-User17
Part 1: Editing Sub-User Access18
Part 2: Editing Sub-User Limits19
Part 3: Editing Sub-User Authentication20
Deleting a Sub-User21
Company Management22
Company Management Overview22
Part 1: Adding a Company23
Part 2: Adding a New Participant25
Part 3: Company Limits27
Adding Participant to an Existing Company28
Uploading Participants30
Editing a Company31
Wires32
New Domestic Wire32
Part 1: Recipient Information33
Part 2: (Optional) Beneficiary and Intermediary Institutions34
Part 3: Schedule Wire Payment35
Part 4: Review Wire Payment36
Part 5: Multi-Factor Authentication37
New International Wire38
Part 1: Recipient Information39
Part 2: (Optional) Intermediary Institutions41
Part 3: Schedule Wire Payment42
Part 4: Review Wire Payment43
Part 5: Multi-Factor Authentication44
Creating a Domestic Wire Template45
Part 1: Recipient Information45
Part 2: (Optional) Beneficiary and Intermediary Institutions47
Part 3: Template Name48
Part 4: Review Wire Template49
Creating an International Wire Template50
Part 1: Recipient Information50
Part 2: (Optional) Intermediary Institutions53
Part 3: Template Name54
Part 4: Review Wire Template55
Initiating a Template56
Part 1: Initiating a Template56
Part 2: Scheduling a Wire57
Part 3: Reviewing a Wire58
Editing a Wire Template59
Deleting a Wire Template61
Editing a Wire62
Deleting a Wire63
Approving a Wire64
Rejecting a Wire65
Wire History66
Positive Pay67
Introduction67
Manually Add a Check68
Check Upload Templates70
Fixed Length Template70
Delimiter Separated Template72
Edit Upload Templates74
Manually Add Checks Via Upload76
Managing Exceptions79
Historical Decisions81
Filters82
Add Email Address to Receive Notifications82
Add an Allowed Company83
Manage Allowed Companies84
Actions for Unlisted Companies85
Block an ACH Item86
Manage Blocked Items87
Manage Watch List88
Manage Watch List89
Reports90
Creating a New Report90
Running an Existing Report91
Editing a Report92
Deleting a Report93
Alerts94
Alerts Overview94
Custom Alerts95
Business Banking Alerts96
Security Alerts97
Turning Alerts On and Off98
Editing or Deleting Alerts99
Previous Alerts100

Made with FlippingBook Learn more on our blog