Citizens Bank Business Digital Banking User Guide

First page Table of contents Next page Last page
Getting Started5
Business Online Banking Overview5
Sub-Users5
Companies5
Transaction Type Overview6
Logging In7
Logging Off8
Multi-Factor Authentication9
Logging Off10
DUO Mobile11
Sub-Users13
Sub-Users Overview13
Sub-Users Overview14
Adding a New Sub-User15
Editing a Sub-User17
Part 1: Editing Sub-User Access18
Part 2: Editing Sub-User Limits19
Deleting a Sub-User20
Company Management21
Company Management Overview21
Adding a New Participant22
Adding Participant to an Existing Company24
Uploading Participants26
ACH27
New ACH Batch27
Part 1: Creating an ACH Batch27
Part 2: Adding an Existing Participant29
Part 3: Adding a Detailed Record30
Part 4: Finalizing the ACH Batch32
Part 5: Scheduling the ACH Batch33
Part 6: Reviewing the ACH Batch34
Part 7: Multi-Factor Authentication35
Creating an ACH Template36
Part 1: Creating an ACH Template36
Part 2: Adding an Existing Participant38
Part 3: Adding a Detail Record39
Part 4: Finalizing an ACH Template41
Part 5: Reviewing an ACH Template42
Initiating a Template43
Part 1: Initiating a Template43
Part 2: Scheduling an ACH Batch45
Part 3: Reviewing an ACH Batch46
Part 4: Multi-Factor Authentication47
Editing an ACH Template48
Deleting an ACH Template49
ACH File Upload50
Creating a Template for Delimiter Separated File Uploads52
Editing a Template for Delimiter Separated File Uploads54
Deleting a Template for Delimiter Separated File Uploads55
Uploading a Delimiter Separated File56
Editing an ACH Batch59
Deleting an ACH Batch60
Approving an ACH Batch61
Reversing an ACH Batch62
Tax Payments64
Wires65
New Domestic Wire65
Part 1: Recipient Information66
Part 2: (Optional) Beneficiary and Intermediary Institutions67
Part 3: Schedule Wire Payment68
Part 4: Review Wire Payment69
Part 5: Multi-Factor Authentication70
New International Wire71
Part 1: Recipient Information72
Part 2: (Optional) Intermediary Institutions74
Part 3: Schedule Wire Payment75
Part 4: Review Wire Payment76
Part 5: Multi-Factor Authentication77
Creating a Domestic Wire Template78
Part 1: Recipient Information78
Part 2: (Optional) Beneficiary and Intermediary Institutions80
Part 3: Template Name81
Part 4: Review Wire Template82
Creating an International Wire Template83
Part 1: Recipient Information83
Part 2: (Optional) Intermediary Institutions86
Part 3: Template Name87
Part 4: Review Wire Template88
Initiating a Template89
Part 1: Initiating a Template89
Part 2: Scheduling a Wire90
Part 3: Reviewing a Wire91
Editing a Wire Template92
Deleting a Wire Template94
Editing a Wire95
Deleting a Wire96
Approving a Wire97
Rejecting a Wire98
Wire History99
Positive Pay100
Introduction100
Manually Add a Check101
Check Upload Templates103
Fixed Length Template103
Delimiter Separated Template105
Edit Upload Templates107
Manually Add Checks Via Upload109
Managing Exceptions112
Historical Decisions114
Filters115
Add Email Address to Receive Notifications115
Add an Allowed Company116
Manage Allowed Companies117
Actions for Unlisted Companies118
Block an ACH Item119
Manage Blocked Items120
Manage Watch List121
Manage Watch List122
Reports123
Creating a New Report123
Running an Existing Report124
Editing a Report125
Deleting a Report126
Alerts127
Alerts Overview127
Custom Alerts128
Business Banking Alerts129
Security Alerts130
Turning Alerts On and Off131
Editing or Deleting Alerts132
Previous Alerts133

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