Citizens Bank Business Digital Banking User Guide

First page Table of contents Next page Last page
Getting Started6
Business Online Banking Overview6
Sub-Users6
Companies6
Transaction Type Overview7
Logging In8
Multi-Factor Authentication10
Logging Off11
DUO Mobile12
Accounts14
Dashboard Overview14
Sub-Users16
Sub-Users Overview16
Sub-Users Overview17
Adding a New Sub-User18
Editing a Sub-User20
Part 1: Editing Sub-User Access21
Part 2: Editing Sub-User Limits22
Deleting a Sub-User23
Company Management24
Company Management Overview24
Adding a New Participant25
Adding Participant to an Existing Company27
Uploading Participants29
ACH30
New ACH Batch30
Part 1: Creating an ACH Batch30
Part 2: Adding an Existing Participant32
Part 3: Adding a Detailed Record33
Part 4: Finalizing the ACH Batch35
Part 5: Scheduling the ACH Batch36
Part 6: Reviewing the ACH Batch37
Part 7: Multi-Factor Authentication38
Creating an ACH Template39
Part 1: Creating an ACH Template39
Part 2: Adding an Existing Participant41
Part 3: Adding a Detail Record42
Part 4: Finalizing an ACH Template44
Part 5: Reviewing an ACH Template45
Initiating a Template46
Part 1: Initiating a Template46
Part 2: Scheduling an ACH Batch48
Part 3: Reviewing an ACH Batch49
Part 4: Multi-Factor Authentication50
Editing an ACH Template51
Deleting an ACH Template52
ACH File Upload53
Creating a Template for Delimiter Separated File Uploads55
Editing a Template for Delimiter Separated File Uploads57
Deleting a Template for Delimiter Separated File Uploads58
Uploading a Delimiter Separated File59
Editing an ACH Batch62
Deleting an ACH Batch63
Approving an ACH Batch64
Reversing an ACH Batch65
Tax Payments67
Wires68
New Domestic Wire68
Part 1: Recipient Information69
Part 2: (Optional) Beneficiary and Intermediary Institutions70
Part 3: Schedule Wire Payment71
Part 4: Review Wire Payment72
Part 5: Multi-Factor Authentication73
New International Wire74
Part 1: Recipient Information75
Part 2: (Optional) Intermediary Institutions77
Part 3: Schedule Wire Payment78
Part 4: Review Wire Payment79
Part 5: Multi-Factor Authentication80
Creating a Domestic Wire Template81
Part 1: Recipient Information81
Part 2: (Optional) Beneficiary and Intermediary Institutions83
Part 3: Template Name84
Part 4: Review Wire Template85
Creating an International Wire Template86
Part 1: Recipient Information86
Part 2: (Optional) Intermediary Institutions89
Part 3: Template Name90
Part 4: Review Wire Template91
Initiating a Template92
Part 1: Initiating a Template92
Part 2: Scheduling a Wire93
Part 3: Reviewing a Wire94
Editing a Wire Template95
Deleting a Wire Template97
Editing a Wire98
Deleting a Wire99
Approving a Wire100
Rejecting a Wire101
Wire History102
Positive Pay103
Introduction103
Manually Add a Check104
Check Upload Templates106
Fixed Length Template106
Delimiter Separated Template108
Edit Upload Templates110
Manually Add Checks Via Upload112
Managing Exceptions115
Historical Decisions117
Filters118
Add Email Address to Receive Notifications118
Add an Allowed Company119
Manage Allowed Companies120
Actions for Unlisted Companies121
Block an ACH Item122
Manage Blocked Items123
Manage Watch List124
Manage Watch List125
Reports126
Creating a New Report126
Running an Existing Report127
Editing a Report128
Deleting a Report129
Alerts130
Alerts Overview130
Custom Alerts131
Business Banking Alerts132
Security Alerts133
Turning Alerts On and Off134
Editing or Deleting Alerts135
Previous Alerts136
Bill Pay137
Bill Pay Enrollment137
Home Page Overview140
Add a Payee141
Company141
Individual Electronic Payments: Allowing an Individual to Provide Their Banking Information143
Individual Electronic Payments: If You Have an Individual’s Account Information145
Individual Check Payments147
Activate a Payee149
Import Payees150
Edit a Payee153
Delete a Payee154
Add and Manage Categories155
Single Payment156
Edit or Stop a Single Payment157
Create a Recurring Payment158
Edit or Stop a Recurring Payment160
Payment Approval162
Add an Employee163
Edit or Deactivate an Employee165
Schedule Payroll167
Edit Scheduled Payroll169
Schedule Extra Payroll170
View Past Payroll172
Edit or Stop Scheduled Payroll173
Payroll Approval176
Calendar177
Company Profile178
Delete or Edit Bill Pay Accounts179
Modify User Permissions180
Personal Profile181
e-Notifications182
Events182
Logout183
Recurring184
Reminders185
Reports186

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