Citizens Bank Business Digital Banking User Guide

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In the Business Banking tab, click Positive Pay . 1. Click an exception. 2. Select the appropriate decision.

• Approve: May be used for High Check Number, Low Check Number, Amount Exceeds Limit or Stale Check exceptions. May also be used if you choose not to “Fix” an item. • Return: Used to advise the Bank that you are returning the check for one of the following reasons: Fraud (check was not issued by the accountholder). Altered (check was issued by the account holder but was altered). The check was Stale dated.

Positive Pay: Managing Exceptions