Citizens Bank Business Digital Banking User Guide

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Table of Contents Getting Started

Business Online Banking Overview ............................................................................6 Sub-Users................................................................................................................................ 6 Companies .............................................................................................................................. 6 Transaction Type Overview .........................................................................................7 Logging In.......................................................................................................................8 Multi-Factor Authentication.......................................................................................10 Logging Off ........................................................................................................................... 11 DUO Mobile .......................................................................................................................... 12 Accounts Dashboard Overview..................................................................................................14 Sub-Users Sub-Users Overview ...................................................................................................16 Sub-Users Overview ............................................................................................................ 17 Adding a New Sub-User ..................................................................................................... 18 Editing a Sub-User ......................................................................................................20 Part 1: Editing Sub-User Access.......................................................................................... 21 Part 2: Editing Sub-User Limits........................................................................................... 22 Deleting a Sub-User....................................................................................................23 Company Management Company Management Overview ............................................................................24 Adding a New Participant .................................................................................................. 25 Adding Participant to an Existing Company ............................................................27 Uploading Participants........................................................................................................ 29 ACH New ACH Batch ...........................................................................................................30 Part 1: Creating an ACH Batch............................................................................................ 30 Part 2: Adding an Existing Participant ............................................................................... 32 Part 3: Adding a Detailed Record....................................................................................... 33 Part 4: Finalizing the ACH Batch......................................................................................... 35 Part 5: Scheduling the ACH Batch...................................................................................... 36 Part 6: Reviewing the ACH Batch ....................................................................................... 37 Part 7: Multi-Factor Authentication ................................................................................... 38 Creating an ACH Template ........................................................................................39 Part 1: Creating an ACH Template ..................................................................................... 39 Part 2: Adding an Existing Participant ............................................................................... 41