Citizens Bank Digital Banking User Guide

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Services Locations................................................................................................................... 120 Secure Message Overview ...................................................................................... 121 Sending a Secure Message ..................................................................................... 122 Submit a Form................................................................................................................... 123 Documents ............................................................................................................... 124 Document Enrollment...................................................................................................... 124 Viewing Documents.......................................................................................................... 125 Chat ........................................................................................................................... 126 Stop Payment ........................................................................................................... 127 Single Check ...................................................................................................................... 127 Multiple Checks ................................................................................................................ 129 ACH .................................................................................................................................... 131 Settings Contact Settings ....................................................................................................... 133 Adding a New Phone ........................................................................................................ 133 Editing a Phone ................................................................................................................. 134 Deleting a Phone............................................................................................................... 135 Adding an Email Address ................................................................................................. 136 Editing an Email Address ................................................................................................. 137 Deleting an Email Address............................................................................................... 138 Sub-Users Sub-Users Overview ................................................................................................ 139 Sub-User Overview ........................................................................................................... 140 Adding a New Sub-User .................................................................................................. 141 Editing a Sub-User ................................................................................................... 143 Part 1: Editing Sub-User Access....................................................................................... 144 Part 2: Editing Sub-User Limits........................................................................................ 145 Deleting a Sub-User................................................................................................. 146