Citizens Bank of Kansas Digital Banking User Guide

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Getting Started	3
Digital Banking System Requirements	7
Browser (Desktop & Mobile)	7
Mobile Device (App)	7
Mobile Remote Deposit Capture	7
New User Enrollment	8
Logging In	9
Out-of-Band Authentication	11
Logging Off	12
DUO Mobile	13
Resetting a Forgotten Password	15
Retrieve a Forgotten Username	16
Password Security Check	17
Accounts	18
Dashboard Overview	18
Account Details Overview	19
Transaction Details	21
Adding a New Account	23
Removing an External Account	25
Organize Dashboard	26
Reorder Accounts	26
Rename Accounts	27
Hide/Unhide Accounts	28
Mobile App Appearance	29
Quick Pay	30
Selecting Favorite Payees	30
Person to Person	31
Bill Pay	33
External Account	35
Monthly Activity	37
Security	38
Protecting Your Information	38
General Guidelines	38
Login ID and Password	38
Fraud Prevention	38
Login Settings	39
Change Username	39
Change Password	40
Change Security Questions	41
Recent Logins	42
Mobile Security Preferences	43
Enabling Biometric Sign-In	43
Enabling FaceID	44
Enabling PIN Login	45
Auto-Login	46
Alerts	47
Alerts Overview	47
Custom Alerts	48
Bill Pay Alerts	49
Security Alerts	50
Turning Alerts On and Off	51
Editing or Deleting Alerts	52
Previous Alerts	53
Move Money	54
Move Money Overview	54
Bill Pay Enrollment	55
Adding a Payee	57
Bill Pay Payee - Company	57
Bill Pay Payee - Individual	60
Favoriting a Payee	63
Editing a Payee	64
Deleting a Payee	65
New Transaction	66
Transferring Money Between Your Accounts	66
Making a Loan Payment	68
Transferring Money to Another Person (P2P)	70
Making a Bill Pay Payment	72
Editing Transfers/Payments	74
Skip Transfers/Payments	75
Deleting Transfers/Payments	76
Deposit Checks	77
Remote Deposit	77
Manage Cards	78
Turn Card On or Off	78
Card Name	79
Card Alert	80
Temporary Spending Limit Increase	81
Change PIN	82
Report Lost or Stolen Card	83
Travel Notification	84
Enable Automatic On/Off	86
Reports	88
Creating a New Report	88
Account Activity Report	88
Running an Existing Report	89
Editing a Report	90
Deleting a Report	91
Services	92
Locations	92
Secure Message Overview	93
Sending a Secure Message	94
Submit a Form	95
Documents	96
Document Enrollment	96
Viewing Documents	97
Stop Payment	98
Single Check	98
Multiple Checks	100
ACH	102
Settings	104
Contact Settings	104
Adding a New Phone	104
Editing a Phone	105
Deleting a Phone	106
Editing an Email Address	107

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