Citizens Bank of Kansas Digital Banking User Guide

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Table of Contents Getting Started

Digital Banking System Requirements .......................................................................7 Browser (Desktop & Mobile)................................................................................................. 7 Mobile Device (App)............................................................................................................... 7 Mobile Remote Deposit Capture ......................................................................................... 7 New User Enrollment ...................................................................................................8 Logging In.......................................................................................................................9 Out-of-Band Authentication ......................................................................................11 Logging Off ........................................................................................................................... 12 DUO Mobile .......................................................................................................................... 13 Resetting a Forgotten Password ...............................................................................15 Retrieve a Forgotten Username................................................................................16 Password Security Check ...........................................................................................17 Accounts Dashboard Overview..................................................................................................18 Account Details Overview ..........................................................................................19 Transaction Details .....................................................................................................21 Adding a New Account ...............................................................................................23 Removing an External Account .......................................................................................... 25 Organize Dashboard ..................................................................................................26 Reorder Accounts ................................................................................................................ 26 Rename Accounts ................................................................................................................ 27 Hide/Unhide Accounts ........................................................................................................ 28 Mobile App Appearance...................................................................................................... 29 Quick Pay .....................................................................................................................30 Selecting Favorite Payees.................................................................................................... 30 Person to Person ................................................................................................................. 31 Bill Pay ................................................................................................................................... 33 External Account .................................................................................................................. 35 Monthly Activity...........................................................................................................37 Security Protecting Your Information......................................................................................38 General Guidelines .............................................................................................................. 38 Login ID and Password........................................................................................................ 38 Fraud Prevention ................................................................................................................. 38