Citizens Business Bank Business Online Banking Guide

First page Table of contents Next page Last page
Online Safety8
Protecting Your Information8
General Guidelines8
Login ID and Password8
Fraud Prevention8
Getting Started9
Business Online Banking Overview9
User Administration9
Users9
Recipients9
Business Online Banking ACH Transaction Types10
Logging In11
Logging Off11
Resetting a Forgotten Password12
Home Page14
Home Page Overview14
Account Details Overview16
Quick Transfer18
Account Nickname19
Home Page Preferences20
Priority Account List Configuration21
Business Online Banking23
Company Policy23
Part 1 of 9: Choosing a Transaction to Edit in Company Policy23
Part 2 of 9: Choosing the Maximum Draft Amount24
Part 3 of 9: Choosing the Number of Approvals25
Part 4 of 9: Choosing the Accounts25
Part 5 of 9: Choosing the Drafting Hours26
Part 6 of 9: Choosing the Location27
Part 7 of 9: Choosing the IP Address27
Part 8 of 9: Choosing the SEC Code28
Part 9 of 9: Saving Changes29
Approval Limits30
Company Policy Tester31
Viewing Rights to Access Features33
Establishing Rights to Access Accounts34
Creating and Editing Account Labels35
User Roles Overview36
Creating, Editing or Copying a User Role37
Part 1 of 8: Establishing Transaction Type Rights38
Part 2 of 8: Disabling a Transaction Type39
Part 3 of 8: Enabling Operation Rights40
Part 4 of 8: Choosing the Maximum Draft Amount41
Part 5 of 8: Enabling Allowed Accounts41
Part 6 of 8: Choosing Drafting Hours42
Part 7 of 8: Choosing the SEC Code43
Part 8 of 8: Editing Approval Limits for a Transaction Type44
User Role Policy Tester45
Deleting Allowed Actions47
Establishing Rights to Access Features48
Establishing Rights to Access Accounts49
Deleting a User Role50
Users Overview51
User Management Overview52
Adding a New User53
Editing a User54
Deleting a User55
Funds Transfer56
Individual Transfers56
Multi-Account Transfers Overview58
Multi-Account Transfers- Creating a Template59
Multi-Account Transfers- Single Transfer61
Editing a Multi-Account Transfer Template63
Deleting a Multi-Account Transfer Template64
Loan Payments65
Recipient Overview67
ACH Only- Part 1 of 2: Adding a Recipient68
ACH Only- Part 2 of 2: Recipient Details69
ACH & Wire- Part 1 of 4: Adding a Recipient70
ACH & Wire- Part 2 of 4: Beneficiary Bank Detail71
ACH & Wire- Part 3 of 4: Intermediary Bank Detail72
ACH & Wire- Part 4 of 4: Recipient Details73
Wires Only (Domestic) - Part 1 of 4: Adding a Recipient74
Wires Only (Domestic)- Part 2 of 4: Beneficiary Bank Detail75
Wires Only (Domestic)- Part 3 of 4: Intermediary Bank Detail76
Wires Only (Domestic)- Part 4 of 4: Recipient Details77
Wires Only (International)- Part 1 of 4: Adding a Recipient78
Wires Only (International)- Part 2 of 4: Beneficiary Bank Detail79
Wires Only (International)- Part 3 of 4: Intermediary Bank Detail80
Wires Only (International)- Part 4 of 4: Recipient Details81
Editing a Recipient82
Editing a Recipient’s Templates83
Deleting a Recipient84
Payment Template Overview85
Creating a Template86
ACH Batch87
ACH Collection90
ACH Payment92
ACH Receipt94
Payroll96
Domestic Wire98
International Wire100
Sending a Single Payment103
ACH Batch103
ACH Payment106
ACH Collection108
ACH Receipt111
Payroll113
Domestic Wire115
International Wire118
Activity Center Overview121
Using Filters122
Creating or Deleting Custom Views Using Favorites122
Editing Transactions123
Canceling Transactions124
Viewing, Approving or Canceling a Transaction125
Single Transaction125
Multiple Transactions126
Splitting a Payment127
Using a Template128
Editing a Template129
Deleting a Template130
Upload From File131
Creating a New File Map131
Using an Existing File Map134
Editing an Existing File Map135
Deleting an Existing File Map136
ACH Pass-Thru137
Wire Activity138
Tax Payments139
Reports Overview141
ACH Activity Report142
Cash Position Report143
Company Entitlements Report144
Company User Activity Report145
Outgoing Wires Report146
Transaction Report147
Editing a Report148
Deleting a Report149
Mobile Authorizations150
Transactions152
Mobile Deposits152
Services153
Stop Payment Request153
Mobile Deposit Enrollment154
Statements155
E-Statement Enrollment155
Locations157
Centers and ATMs157
Security158
Security Preferences158
Change Password158
Alerts Overview159
Account Alerts160
History Alerts161
Online Transaction Alerts162
Reminder163
Security Alerts Overview164
Edit Delivery Preferences164
Secure Message Overview165
Sending a Secure Message166

Made with FlippingBook - Online Brochure Maker