Citizens Business Bank Business Online Banking Guide

Table of Contents Online Safety

Protecting Your Information........................................................................................6 General Guidelines................................................................................................................. 6 Login ID and Password.......................................................................................................... 6 Fraud Prevention.................................................................................................................... 6 Getting Started Business Online Banking Overview.............................................................................7 User Administration............................................................................................................... 7 Users ....................................................................................................................................... 7 Recipients................................................................................................................................ 7 Business Online Banking ACH Transaction Types.............................................................. 8 Logging In.......................................................................................................................9 Logging Off.............................................................................................................................. 9 Resetting a Forgotten Password................................................................................10 Home Page Home Page Overview..................................................................................................12 Account Details Overview...........................................................................................14 Quick Transfer. ............................................................................................................16 Account Nickname. .....................................................................................................17 Home Page Preferences.............................................................................................18 Priority Account List Configuration...........................................................................19 Business Online Banking Company Policy...........................................................................................................21 Part 1 of 9: Choosing a Transaction to Edit in Company Policy...................................... 21 Part 2 of 9: Choosing the Maximum Draft Amount. ........................................................ 22 Part 3 of 9: Choosing the Number of Approvals . ............................................................ 23 Part 4 of 9: Choosing the Accounts.................................................................................... 23 Part 5 of 9: Choosing the Drafting Hours.......................................................................... 24 Part 6 of 9: Choosing the Location..................................................................................... 25 Part 7 of 9: Choosing the IP Address.................................................................................. 25 Part 8 of 9: Choosing the SEC Code. .................................................................................. 26 Part 9 of 9: Saving Changes................................................................................................. 27 Approval Limits..................................................................................................................... 28 Company Policy Tester. ....................................................................................................... 29 Viewing Rights to Access Features. .................................................................................... 31 Establishing Rights to Access Accounts............................................................................. 32 Creating and Editing Account Labels. ................................................................................ 33 User Roles Overview...................................................................................................34