Citizens National Bank Online and Mobile Banking Guide

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Table of Contents Getting Started

New User Enrollment ...................................................................................................7 Logging In.......................................................................................................................8 Logging Off ............................................................................................................................. 8 Resetting a Forgotten Password .................................................................................9 Dashboard Dashboard Overview..................................................................................................10 Organize Dashboard ..................................................................................................12 Accounts Overview .....................................................................................................13 Account Details ...........................................................................................................14 Account Settings .........................................................................................................16 Download Transactions .............................................................................................17 Transaction Details .....................................................................................................18 Security Protecting Your Information......................................................................................19 General Guidelines .............................................................................................................. 19 Login ID and Password........................................................................................................ 19 Fraud Prevention ................................................................................................................. 19 Security Preferences...................................................................................................20 Change Username ............................................................................................................... 20 Change Password ................................................................................................................ 21 Connected Apps (Desktop Only) ........................................................................................ 22 Direct Connect (Desktop Only)........................................................................................... 22 Two-Factor Authentication ................................................................................................. 23 Voice or Text Message......................................................................................................... 24 Authenticator App................................................................................................................ 26 FIDO Security Key................................................................................................................. 28 Logging in With FIDO Security Key..................................................................................... 30 Remove Authentication....................................................................................................... 31 Mobile Security Preferences......................................................................................32 Enabling Biometric Sign-In.................................................................................................. 32 Changing Passcode Authentication................................................................................... 34 Enabling Face ID................................................................................................................... 35 Alerts Alerts Overview ...........................................................................................................36 Balance Alerts....................................................................................................................... 36 Transaction Alerts................................................................................................................ 37