Citizens National Bank Online and Mobile Banking Guide

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Table of Contents Getting Started

New User Enrollment ...................................................................................................7 Logging In.......................................................................................................................8 Logging Off ............................................................................................................................. 8 Resetting a Forgotten Password .................................................................................9 Dashboard Dashboard Overview..................................................................................................10 Organize Dashboard ..................................................................................................12 Accounts Overview .....................................................................................................13 Account Details ...........................................................................................................14 Account Settings .........................................................................................................16 Download Transactions .............................................................................................17 Transaction Details .....................................................................................................18 Security Protecting Your Information......................................................................................19 General Guidelines .............................................................................................................. 19 Login ID and Password........................................................................................................ 19 Fraud Prevention ................................................................................................................. 19 Change Username ......................................................................................................20 Change Password .......................................................................................................21 Connected Apps (Desktop Only) ...............................................................................22 Passkeys .......................................................................................................................24 Built in Biometrics................................................................................................................ 25 Mobile Phone or Tablet....................................................................................................... 26 Security Key with Fingerprint Scanner or PIN .................................................................. 26 Removing a Passkey ............................................................................................................ 27 Two-Factor Authentication ........................................................................................28 Passkey.................................................................................................................................. 28 Voice or Text Message......................................................................................................... 29 Authenticator App................................................................................................................ 30 Security Key .......................................................................................................................... 31 Logging in with Security Key............................................................................................... 32 Setting a Primary Verification Method .............................................................................. 33 Remove Authentication....................................................................................................... 34 Alerts Alerts Overview ...........................................................................................................35 Balance Alerts....................................................................................................................... 35 Transaction Alerts................................................................................................................ 36