Citizens Progressive Bank User Guide Business Online Banking

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Table of Contents Getting Started

Business Online Banking Overview ............................................................................5 Sub-Users................................................................................................................................ 5 Companies .............................................................................................................................. 5 Transaction Type Overview .........................................................................................6 Logging In.......................................................................................................................7 Logging Off ............................................................................................................................. 8 Multi-Factor Authentication.........................................................................................9 Logging Off ........................................................................................................................... 10 DUO Mobile .......................................................................................................................... 11 Sub-Users Sub-Users Overview ...................................................................................................13 Sub-Users Overview ............................................................................................................ 14 Adding a New Sub-User ...................................................................................................... 15 Editing a Sub-User ......................................................................................................17 Part 1: Editing Sub-User Access.......................................................................................... 18 Deleting a Sub-User....................................................................................................19 Company Management Company Management Overview ............................................................................20 Adding Participant to an Existing Company ............................................................21 Uploading Participants........................................................................................................ 23 Editing a Company......................................................................................................24 ACH New ACH Batch ...........................................................................................................25 Part 1: Creating an ACH Batch............................................................................................ 25 Part 2: Adding an Existing Participant ............................................................................... 27 Part 3: Adding a Detailed Record ....................................................................................... 28 Part 4: Finalizing the ACH Batch......................................................................................... 30 Part 5: Scheduling the ACH Batch...................................................................................... 31 Part 6: Reviewing the ACH Batch ....................................................................................... 32 Part 7: Multi-Factor Authentication ................................................................................... 33 Creating an ACH Template ........................................................................................34 Part 1: Creating an ACH Template ..................................................................................... 34 Part 2: Adding an Existing Participant ............................................................................... 36 Part 3: Adding a Detail Record ........................................................................................... 37 Part 4: Finalizing an ACH Template.................................................................................... 39 Part 5: Reviewing an ACH Template .................................................................................. 40