Dieterich Bank Online and Mobile Banking Personal User Guide

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4. You can then add more information to the dispute by filling out the last three optional fields: • Did cardholder authorize, participate, or benefit from transaction? • Was card in customer’s possession? • Additional Details (required if you chose “Other” as the Dispute Reason) 5. Click the Submit button. 6. Click the Close button. A copy of the dispute will be added to your messages. Go to page 116 for more information about messages. 7. Once the item has been resolved by a bank employee, the Transaction Dispute message will update to show the new status.

Accounts: Dispute a Transaction