Dieterich Bank Online and Mobile Banking Personal User Guide

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Table of Contents Getting Started

Digital Banking System Requirements .......................................................................8 Browser (Desktop & Mobile)................................................................................................. 8 Mobile Device (App)............................................................................................................... 8 Mobile Remote Deposit Capture ......................................................................................... 8 New User Enrollment ...................................................................................................9 Logging In.....................................................................................................................10 Logging Off ........................................................................................................................... 10 Resetting a Forgotten Password ...............................................................................11 Retrieve a Forgotten Username................................................................................12 Accounts Dashboard Overview..................................................................................................13 Account Details Overview ..........................................................................................14 Transaction Details .....................................................................................................16 Dispute a Transaction ................................................................................................18 Stop Payment ..............................................................................................................20 Single Check ......................................................................................................................... 20 Multiple Checks ................................................................................................................... 22 ACH ....................................................................................................................................... 24 Adding a New Account ...............................................................................................26 Adding an Account to Finance Manager ........................................................................... 27 Adding an External Account ............................................................................................... 29 Verifying an External Account ............................................................................................ 31 Removing an External Account .......................................................................................... 32 Organize Dashboard ..................................................................................................33 Reorder Accounts ................................................................................................................ 33 Rename Accounts ................................................................................................................ 34 Hide/Unhide Accounts ........................................................................................................ 35 Hide/Unhide Dashboard Tiles ............................................................................................ 36 App Appearance................................................................................................................... 37 Quick Pay .....................................................................................................................38 Selecting Favorite Payees.................................................................................................... 38 Person to Person ................................................................................................................. 39 Bill Pay ................................................................................................................................... 41 External Account .................................................................................................................. 43 Monthly Activity...........................................................................................................45 Deposit Checks Remote Deposit ..........................................................................................................46