Dieterich Bank Online and Mobile Banking Personal User Guide

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Table of Contents Getting Started

New User Enrollment ...................................................................................................8 Logging In.......................................................................................................................9 Multi-Factor Authentication.......................................................................................11 Logging Off ........................................................................................................................... 12 Duo Mobile ........................................................................................................................... 13 Resetting a Forgotten Password ...............................................................................15 Retrieve a Forgotten Username................................................................................16 Accounts Dashboard Overview..................................................................................................17 Account Details Overview ..........................................................................................19 Transaction Details .....................................................................................................21 Dispute a Transaction ................................................................................................23 Stop Payment ..............................................................................................................25 Single Check ......................................................................................................................... 25 Multiple Checks ................................................................................................................... 27 ACH ....................................................................................................................................... 29 Adding a New Account ...............................................................................................32 Adding an Account to Finance Manager ........................................................................... 33 Adding an External Account ............................................................................................... 34 Verifying an External Account ............................................................................................ 36 Removing an External Account .......................................................................................... 37 Editing Favorite Accounts...........................................................................................38 Organize Dashboard ..................................................................................................39 Reorder Accounts ................................................................................................................ 39 Rename Accounts ................................................................................................................ 40 Hide/Unhide Accounts ........................................................................................................ 41 Hide/Unhide Dashboard Tiles ............................................................................................ 42 App Appearance................................................................................................................... 43 Favorite Payees ...........................................................................................................44 Selecting Favorite Payees.................................................................................................... 44 Deposit Checks Remote Deposit ..........................................................................................................45 Manage Cards Turn Card On or Off....................................................................................................46 Card Name...................................................................................................................47 Card Alert.....................................................................................................................48