Digital Banking Personal User Guide PremierBank

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Getting Started	3
New User Enrollment	7
Logging In	8
Multi-Factor Authentication	10
Logging Off	11
Duo Mobile	12
Resetting a Forgotten Password	14
Password Security Check	15
Accounts	16
Dashboard Overview	16
Account Details Overview	17
Transaction Details	19
Adding a New Account	21
Adding an External Account	22
Bank Approval	23
Transaction Challenge	24
Verifying an External Account	25
Removing an External Account	26
Organize Dashboard	27
Language Preference	27
Reorder Accounts	28
Rename Accounts	29
Hide/Unhide Accounts	30
App Appearance	31
Quick Pay	32
Selecting Favorite Payees	32
Person to Person	33
Bill Pay	35
External Account	37
Monthly Activity	39
Security	40
Protecting Your Information	40
General Guidelines	40
Login ID and Password	40
Fraud Prevention	40
Login Settings	41
Change Username	41
Change Password	42
Change Security Questions	43
Recent Logins	44
Mobile Security Preferences	45
Enabling Biometric Sign-In	45
Enabling FaceID	46
Enabling PIN Login	47
Auto-Login	48
Alerts	49
Alerts Overview	49
Custom Alerts	50
Bill Pay Alerts	51
Security Alerts	52
Turning Alerts On and Off	53
Editing or Deleting Alerts	54
Previous Alerts	55
Move Money	56
Move Money Overview	56
Bill Pay Enrollment	57
Adding a Payee	59
Person to Person Payee	59
Bill Pay Payee - Company	61
Bill Pay Payee - Individual	63
Favoriting a Payee	66
Editing a Payee	67
Deleting a Payee	68
New Transaction	69
Transferring Money Between Your Accounts	69
Making a Loan Payment	71
Transferring Money to Another Person (P2P)	74
Making a Bill Pay Payment	76
Editing Transfers/Payments	78
Skip Transfers/Payments	79
Deleting Transfers/Payments	80
Deposit Checks	81
Remote Deposit	81
Manage Cards	82
Turn Card On or Off	82
Card Name	83
Card Alert	84
Temporary Spending Limit Increase	85
Change PIN	86
Report Lost or Stolen Card	87
Travel Notification	88
Enable Automatic On/Off	90
Google Pay/Apple Pay	92
Reports	93
Creating a New Report	93
Account Activity Report	93
Running an Existing Report	94
Editing a Report	95
Deleting a Report	96
Services	97
Locations	97
Secure Message Overview	98
Sending a Secure Message	99
Submit a Form	100
Documents	101
Document Enrollment	101
Viewing Documents	102
Settings	103
Contact Settings	103
Adding a New Phone	103
Editing a Phone	104
Deleting a Phone	105
Editing an Email Address	106

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