Digital Banking Personal User Guide PremierBank

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Getting Started	3
New User Enrollment	7
Logging In	8
Multi-Factor Authentication	10
Logging Off	11
Duo Mobile	12
Resetting a Forgotten Password	14
Password Security Check	15
Accounts	16
Dashboard Overview	16
Account Details Overview	18
Transaction Details	20
Adding a New Account	22
Adding an External Account	23
Bank Approval	24
Transaction Challenge	25
Verifying an External Account	26
Removing an External Account	27
Editing Favorite Accounts	28
Organize Dashboard	29
Language Preference	29
Reorder Accounts	30
Rename Accounts	31
Hide/Unhide Accounts	32
Hide/Unhide Dashboard Tiles	33
App Appearance	34
Favorite Payees	35
Selecting Favorite Payees	35
Security	36
Protecting Your Information	36
General Guidelines	36
Login ID and Password	36
Fraud Prevention	36
Login Settings	37
Change Username	37
Change Password	38
Change Security Questions	39
Recent Logins	40
Mobile Security Preferences	41
Enabling Biometric Sign-In	41
Enabling FaceID	42
Enabling PIN Login	43
Auto-Login	44
Alerts	45
Alerts Overview	45
Custom Alerts	46
Bill Pay Alerts	47
Security Alerts	48
Turning Alerts On and Off	49
Editing or Deleting Alerts	50
Previous Alerts	51
Move Money	52
Move Money Overview	52
Bill Pay Enrollment	53
Adding a Payee	55
Person to Person Payee	55
Bill Pay Payee - Company	57
Bill Pay Payee - Individual	59
Favoriting a Payee	62
Editing a Payee	63
Deleting a Payee	64
New Transaction	65
Transferring Money Between Your Accounts	65
Making a Loan Payment	67
Transferring Money to Another Person (P2P)	70
Making a Bill Pay Payment	72
Editing Transfers/Payments	74
Skip Transfers/Payments	75
Deleting Transfers/Payments	76
Deposit Checks	77
Mobile Deposit	77
Manage Cards	78
Turn Card On or Off	78
Card Name	79
Card Alert	80
Change PIN	81
Report Lost or Stolen Card	82
Travel Notification	83
Enable Automatic On/Off	85
Google Pay/Apple Pay	87
Reports	88
Creating a New Report	88
Account Activity Report	88
Running an Existing Report	89
Editing a Report	90
Deleting a Report	91
Services	92
Locations	92
Secure Message Overview	93
Sending a Secure Message	94
Submit a Form	95
Documents	96
Document Enrollment	96
Viewing Documents	97
Settings	98
Contact Settings	98
Adding a New Phone	98
Editing a Phone	99
Deleting a Phone	100
Editing an Email Address	101

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