Digital Banking Personal User Guide PremierBank

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Table of Contents Getting Started

New User Enrollment ...................................................................................................7 Logging In.......................................................................................................................8 Multi-Factor Authentication.......................................................................................10 Logging Off ........................................................................................................................... 11 Duo Mobile ........................................................................................................................... 12 Resetting a Forgotten Password ...............................................................................14 Password Security Check ...........................................................................................15 Accounts Dashboard Overview..................................................................................................16 Account Details Overview ..........................................................................................17 Transaction Details .....................................................................................................19 Adding a New Account ...............................................................................................21 Adding an External Account ............................................................................................... 22 Bank Approval ...................................................................................................................... 23 Transaction Challenge......................................................................................................... 24 Verifying an External Account ............................................................................................ 25 Removing an External Account .......................................................................................... 26 Organize Dashboard ..................................................................................................27 Language Preference .......................................................................................................... 27 Reorder Accounts ................................................................................................................ 28 Rename Accounts ................................................................................................................ 29 Hide/Unhide Accounts ........................................................................................................ 30 App Appearance................................................................................................................... 31 Quick Pay .....................................................................................................................32 Selecting Favorite Payees.................................................................................................... 32 Person to Person ................................................................................................................. 33 Bill Pay ................................................................................................................................... 35 External Account .................................................................................................................. 37 Monthly Activity...........................................................................................................39 Security Protecting Your Information......................................................................................40 General Guidelines .............................................................................................................. 40 Login ID and Password........................................................................................................ 40 Fraud Prevention ................................................................................................................. 40 Login Settings ..............................................................................................................41