Dominion Energy Credit Union Online and Mobile Banking User Guide

Getting Started7
New User Enrollment7
Logging In9
Logging Off9
Resetting a Forgotten Password10
Home Page12
Home Page Overview12
Account Details Overview14
Quick Transfer16
Account Nickname17
Account Grouping18
Editing a Group Name19
Deleting a Group19
Protecting Your Information20
General Guidelines20
Login ID and Password20
Fraud Prevention20
Security Preferences21
Change Password21
Change Login ID22
Secure Delivery23
Mobile Security Preferences24
Enabling Touch ID or Fingerprint Login24
Enabling Passcode Authentication26
Enabling Face ID27
Disabling Passcode Authentication, Touch ID, Fingerprint or Facial ID Login28
Alerts Overview29
Date Alerts30
Account Alerts31
History Alerts32
Online Transaction Alerts33
Security Alerts Overview34
Edit Delivery Preferences34
Secure Message Overview35
Sending a Secure Message36
Transaction Types37
Moving Money Overview37
Funds Transfer39
Member to Member Transfer41
Linking Someone’s DECU Account41
Single Transfers Between DECU Accounts43
Sending a Check44
Activity Center Overview45
Using Filters46
Creating or Deleting Custom Views Using Favorites46
Editing Transactions47
Canceling Transactions48
Bill Payer49
Creating a Payee50
Known Company50
Unknown Company52
1 of 3: Send Money with Popmoney55
2 of 3: Send Money to a Bank Account56
3 of 3: Send Money with a Paper Check57
Editing a Payee58
Deleting a Payee59
Scheduling Payments61
Automatic Payments62
Editing Pending Payments64
Canceling Pending Payments65
Viewing Transaction Details66
Single Transaction66
Multiple Transactions67
Creating a Reminder69
Managing Reminders71
Editing Reminders72
Deleting Reminders73
Send Money75
Transfer Money77
Add an Account77
Transfer Money80
Make a Transfer80
Moving Payments82
Editing Account Name83
Deleting an Account84
Bill Payer Preferences85
Stop Payment Request86
Single Check86
Multiple Checks87
Check Reorder88
Mobile Deposits90
Account Preferences92
Updating Personal Information93
Branches and ATMs95

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