Dominion Energy Credit Union Online and Mobile Banking User Guide

First page Table of contents Next page Last page

Getting Started	7
New User Enrollment	7
Logging In	9
Logging Off	9
Resetting a Forgotten Password	10
Home Page	12
Home Page Overview	12
Account Details Overview	14
Quick Transfer	16
Account Nickname	17
Account Grouping	18
Editing a Group Name	19
Deleting a Group	19
Security	20
Protecting Your Information	20
General Guidelines	20
Login ID and Password	20
Fraud Prevention	20
Security Preferences	21
Change Password	21
Change Login ID	22
Secure Delivery	23
Mobile Security Preferences	24
Enabling Touch ID or Fingerprint Login	24
Enabling Passcode Authentication	26
Enabling Face ID	27
Disabling Passcode Authentication, Touch ID, Fingerprint or Facial ID Login	28
Alerts Overview	29
Date Alerts	30
Account Alerts	31
History Alerts	32
Online Transaction Alerts	33
Security Alerts Overview	34
Edit Delivery Preferences	34
Secure Message Overview	35
Sending a Secure Message	36
Transaction Types	37
Moving Money Overview	37
Transactions	39
Funds Transfer	39
Member to Member Transfer	41
Linking Someone’s DECU Account	41
Single Transfers Between DECU Accounts	43
Sending a Check	44
Activity Center Overview	45
Using Filters	46
Creating or Deleting Custom Views Using Favorites	46
Editing Transactions	47
Canceling Transactions	48
Bill Payer	49
Overview	49
Creating a Payee	50
Known Company	50
Unknown Company	52
Person	54
1 of 3: Send Money with Popmoney	55
2 of 3: Send Money to a Bank Account	56
3 of 3: Send Money with a Paper Check	57
Editing a Payee	58
Deleting a Payee	59
eBills	60
Scheduling Payments	61
Automatic Payments	62
Editing Pending Payments	64
Canceling Pending Payments	65
Viewing Transaction Details	66
Single Transaction	66
Multiple Transactions	67
Creating a Reminder	69
Managing Reminders	71
Editing Reminders	72
Deleting Reminders	73
Activity	74
Popmoney	75
Send Money	75
Transfer Money	77
Add an Account	77
Transfer Money	80
Make a Transfer	80
Moving Payments	82
Editing Account Name	83
Deleting an Account	84
Bill Payer Preferences	85
Services	86
Stop Payment Request	86
Single Check	86
Multiple Checks	87
Check Reorder	88
Mobile Deposits	90
Settings	91
Profile	91
Account Preferences	92
Updating Personal Information	93
Accessibility	94
Locations	95
Branches and ATMs	95

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