Equity Bank Online Banking Commercial User Guide

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Table of Contents Getting Started

New User Enrollment....................................................................................................8 Logging Off............................................................................................................................ 10 Resetting a Forgotten Password................................................................................11 Home Page Home Page Overview..................................................................................................13 Account Summary Overview............................................................................................... 15 Account Details Overview...........................................................................................16 Quick Transfer.............................................................................................................18 Account Grouping.......................................................................................................19 Editing a Group Name......................................................................................................... 20 Deleting a Group.................................................................................................................. 20 Security Protecting Your Information......................................................................................21 General Guidelines............................................................................................................... 21 Login ID and Password........................................................................................................ 21 Fraud Prevention.................................................................................................................. 21 Security Preferences...................................................................................................22 Change Password................................................................................................................. 22 Change Login ID................................................................................................................... 23 Secure Delivery..................................................................................................................... 24 Mobile Security Preferences......................................................................................25 Enabling Touch ID or Fingerprint Login............................................................................. 25 Enabling Passcode Authentication..................................................................................... 27 Disabling Passcode Authentication, Touch ID or Fingerprint Login............................... 28 Enabling Face ID................................................................................................................... 29 Apple® Watch..............................................................................................................30 Apple® Watch Setup............................................................................................................ 30 Viewing Balances and Transactions................................................................................... 30 Alerts Overview............................................................................................................31 Account Alerts....................................................................................................................... 32 History Alerts........................................................................................................................ 33 Online Transaction Alerts.................................................................................................... 34 Reminders............................................................................................................................. 35 Security Alerts Overview.............................................................................................36 Editing Delivery Preferences............................................................................................... 36 Enabling and Disabling Push Notifications..............................................................37 Secure Message Overview. ........................................................................................38 Sending a Secure Message.........................................................................................39