FBW Connect User Guide - Retail Desktop

Getting Started6
User Enrollment6
New User6
Logging Off7
Resetting a Forgotten Username8
Resetting a Forgotten Password9
Transactions Page10
Transactions Page Overview10
Account Settings12
Edit Nickname12
Hide Account13
Unhide Account13
Viewing and Printing a Transaction Image14
Attaching an Image to a Transaction15
Security16
Protecting Your Information16
General Guidelines16
Login ID and Password16
Fraud Prevention16
Alerts Overview17
Edit Delivery Preferences17
Editing Alerts18
Account Alerts18
Security Alerts19
Message Overview20
Sending a Secure Message21
Transaction Types22
Moving Money Overview22
Transactions24
Transfers24
Managing Transfers26
Loan Transfers27
Managing Loan Transfers29
Deposits30
Viewing Check Deposit History31
Customer to Customer32
Adding a Payee32
Deleting a Payee33
Sending Money34
Viewing Payment Details35
Bill Pay36
Bill Pay Overview36
Creating a Payee36
Editing a Payee37
Deleting a Payee38
Making a New Payment39
Editing a Payment40
Deleting a Payment42
Creating a Recurrence43
Editing a Recurring Payment44
Deleting a Recurrence45
Creating a Reminder46
Services47
Stop Payment Request47
Single Check47
Range of Checks49
Manage Cards51
Disabling or Enabling a Card51
Merchant Controls52
Spending Controls53
Transaction Controls54
Statement Delivery55
FBW Money Manager57
Settings59
Profile59
Settings60
Changing Account Order60
Changing Start Screen61
Locations62
Branches and ATMs62
Contact Us63
Important Phone Numbers63

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