FCB Heartland Personal Online Banking User Guide

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Table of Contents Getting Started

Digital Banking System Requirements........................................................................7 Browser (Desktop & Mobile)................................................................................................. 7 Mobile Device (App)............................................................................................................... 7 Mobile Remote Deposit Capture.......................................................................................... 7 New User Enrollment....................................................................................................8 Logging In.......................................................................................................................9 Logging Off.............................................................................................................................. 9 Resetting a Forgotten Password................................................................................10 Retrieve a Forgotten Username................................................................................11 Password Security Check............................................................................................12 Accounts Dashboard Overview..................................................................................................13 Account Details Overview...........................................................................................14 Transaction Details......................................................................................................16 Adding a New Account................................................................................................18 Adding an External Account................................................................................................ 19 Removing an External Account........................................................................................... 21 Opening a New Account...................................................................................................... 22 Organize Dashboard...................................................................................................24 Reorder Accounts................................................................................................................. 24 Rename Accounts................................................................................................................. 25 Hide/Unhide Accounts......................................................................................................... 26 App Appearance................................................................................................................... 27 Quick Pay......................................................................................................................28 Selecting Favorite Payees.................................................................................................... 28 Person to Person.................................................................................................................. 29 Bill Pay................................................................................................................................... 31 External Account.................................................................................................................. 33 Monthly Activity...........................................................................................................35 Security Protecting Your Information......................................................................................36 General Guidelines............................................................................................................... 36 Login ID and Password........................................................................................................ 36 Fraud Prevention.................................................................................................................. 36 Login Settings...............................................................................................................37 Change Username................................................................................................................ 37 Change Password................................................................................................................. 38 Change Security Questions................................................................................................. 39