FFB Bank Your Digital Banking Guide

First page Table of contents Next page Last page
Getting Started3
Digital Banking System Requirements10
Browser (Desktop & Mobile)10
Mobile Device (App)10
Mobile Remote Deposit Capture10
New User Enrollment11
Logging In12
Logging Off13
DUO Mobile14
Resetting a Forgotten Password16
Retrieve a Forgotten Username17
Password Security Check18
Business Online Banking Overview19
Sub-Users19
Companies19
Transaction Type Overview20
Manage Profile21
Contact Settings21
Adding a New Phone21
Editing a Phone22
Deleting a Phone23
Editing an Email Address24
Login Settings25
Change Username25
Change Password26
Change Security Questions27
Recent Logins28
Mobile Security Preferences29
Enabling FaceID29
Enabling PIN Login30
Auto-Login31
Security32
Protecting Your Information32
General Guidelines32
Login ID and Password32
Fraud Prevention32
Multi-Factor Authentication33
Sub-Users35
Sub-Users Overview35
Sub-Users Overview36
Adding a New Sub-User37
Editing a Sub-User39
Part 1: Editing Sub-User Access40
Part 2: Editing Sub-User Limits41
Part 3: Editing Sub-User Authentication42
Deleting a Sub-User43
Accounts44
Dashboard Overview44
Account Details Overview46
Transaction Details48
Adding an External Account (Consumer Accounts Only)50
Verifying an External Account53
Removing an External Account54
Editing Favorite Accounts55
Organize Dashboard56
Reorder Accounts56
Rename Accounts57
Hide/Unhide Accounts58
App Appearance59
Favorite Payees60
Selecting Favorite Payees60
Stop Payment61
Single Check61
Multiple Checks63
ACH65
ACH67
New ACH Batch67
Part 1: Creating an ACH Batch67
Part 2: Adding an Existing Participant69
Part 3: Adding a Detail Record70
Part 4: Finalizing the ACH Batch72
Part 5: Scheduling the ACH Batch73
Part 6: Adding Approvers74
Part 7: Reviewing the ACH Batch75
Part 8: Multi-Factor Authentication76
Creating an ACH Template77
Part 1: Creating an ACH Template77
Part 2: Adding an Existing Participant79
Part 3: Adding a Detail Record80
Part 4: Finalizing an ACH Template82
Part 5: Reviewing an ACH Template83
Initiating a Template84
Part 1: Initiating a Template84
Part 2: Scheduling an ACH Batch86
Part 3: Reviewing an ACH Batch87
Part 4: Multi-Factor Authentication88
Editing an ACH Template89
Deleting an ACH Template90
ACH File Upload91
Creating a Template for Delimiter Separated File Uploads93
Editing a Template for Delimiter Separated File Uploads95
Deleting a Template for Delimiter Separated File Uploads96
Uploading a Delimiter Separated File97
Uploading a NACHA Formatted File100
Editing an ACH Batch102
Deleting an ACH Batch103
Approving an ACH Batch104
Reversing an ACH Batch105
Tax Payments106
NOCS/Returns107
To Correct a NOC107
To Mark a Return as Reviewed109
Wires110
New Domestic Wire110
Part 1: Recipient Information111
Part 2: (Optional) Beneficiary and Intermediary Institutions113
Part 3: Schedule Wire Payment114
Part 4: Adding Approvers115
Part 5: Review Wire Payment116
Part 6: Multi-Factor Authentication117
New International Wire118
Part 1: Recipient Information119
Part 2: (Optional) Intermediary Institutions121
Part 3: Schedule Wire Payment122
Part 4: Review Wire Payment123
Part 5: Multi-Factor Authentication124
Creating a Domestic Wire Template125
Part 1: Recipient Information125
Part 2: (Optional) Beneficiary and Intermediary Institutions128
Part 3: Template Name129
Part 4: Review Wire Template130
Creating an International Wire Template131
Part 1: Recipient Information131
Part 2: (Optional) Intermediary Institutions134
Part 3: Template Name135
Part 4: Review Wire Template136
Initiating a Template137
Part 1: Initiating a Template137
Part 2: Scheduling a Wire138
Part 3: Adding Approvers139
Part 4: Reviewing a Wire140
Editing a Wire Template141
Deleting a Wire Template143
Editing a Wire144
Deleting a Wire145
Approving a Wire146
Rejecting a Wire147
Wire History148
Positive Pay149
Introduction149
Manually Add a Check150
Check Upload Templates152
Fixed Length Template152
Delimiter Separated Template154
Edit Upload Templates156
Manually Add Checks Via Upload158
Managing Exceptions161
Manage ACH Exceptions163
Payee Matching Guidelines164
How It Works164
Check Printing Guidelines164
Printing and Placement165
Issue File Requirements166
Historical Decisions167
Positive Pay Exception Alert168
ACH Positive Pay169
Filters169
Add Email Address to Receive Notifications169
Add an Allowed Company170
Manage Allowed Companies171
Actions for Unlisted Companies172
Block an ACH Item173
Manage Blocked Items174
Manage Watch List175
Manage Watch List176
Manage ACH Exceptions177
ACH Positive Pay Exception Alert178
Company Management179
Company Management Overview179
Adding a Participant to an Existing Company180
Uploading Participants182
Viewing Company Limits for Transactions183
Editing a Company184
Move Money185
Move Money Overview185
Bill Pay Enrollment186
Adding a Payee188
Person to Person Payee188
Bill Pay Payee - Company190
Bill Pay Payee - Individual192
Favoriting a Payee195
Editing a Payee196
Deleting a Payee197
New Transaction198
Transferring Money Between Your Accounts198
Making a Loan Payment200
Transferring Money to Another Person (P2P) (Consumer Accounts Only)202
Making a Bill Pay Payment204
Editing Transfers/Payments206
Skip Transfers/Payments207
Deleting Transfers/Payments208
Deposit Checks209
Mobile Check Deposit209
Documents & Settings210
Documents210
Documents Enrollment210
Viewing Documents211
Reports212
Account Activity212
Sub-User213
Running an Existing Report214
Editing a Report215
Deleting a Report216
Manage Cards217
Turn Card On or Off217
Card Name218
Card Alert219
Change PIN220
Report Lost or Stolen Card221
Travel Notification222
Enable Automatic On/Off224
Alerts226
Alerts Overview226
Custom Alerts227
Bill Pay Alerts228
Security Alerts229
Business Banking Alerts230
Turning Alerts On and Off231
Editing or Deleting Alerts232
Previous Alerts233
Connect With Us234
Secure Message Overview234
Sending a Secure Message235
Submit a Form236

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