FFB Bank Your Digital Banking Guide

First page Table of contents Next page Last page
Getting Started3
Digital Banking System Requirements10
Browser (Desktop & Mobile)10
Mobile Device (App)10
Mobile Remote Deposit Capture10
New User Enrollment11
Logging In12
Logging Off13
DUO Mobile14
Resetting a Forgotten Password16
Retrieve a Forgotten Username17
Password Security Check18
Business Online Banking Overview19
Sub-Users19
Companies19
Transaction Type Overview20
Manage Profile21
Contact Settings21
Adding a New Phone21
Editing a Phone22
Deleting a Phone23
Editing an Email Address24
Login Settings25
Change Username25
Change Password26
Change Security Questions27
Recent Logins28
Mobile Security Preferences29
Enabling FaceID29
Enabling PIN Login30
Auto-Login31
Security32
Protecting Your Information32
General Guidelines32
Login ID and Password32
Fraud Prevention32
Multi-Factor Authentication33
Sub-Users35
Sub-Users Overview35
Sub-Users Overview36
Adding a New Sub-User37
Editing a Sub-User39
Part 1: Editing Sub-User Access40
Part 2: Editing Sub-User Limits41
Part 3: Editing Sub-User Authentication42
Deleting a Sub-User43
Accounts44
Dashboard Overview44
Account Details Overview46
Transaction Details48
Adding an External Account (Consumer Accounts Only)50
Verifying an External Account53
Removing an External Account54
Editing Favorite Accounts55
Organize Dashboard56
Reorder Accounts56
Rename Accounts57
Hide/Unhide Accounts58
App Appearance59
Favorite Payees60
Selecting Favorite Payees60
Accounts61
Stop Payment61
Single Check61
Multiple Checks63
ACH65
ACH67
New ACH Batch67
Part 1: Creating an ACH Batch67
Part 2: Adding an Existing Participant69
Part 3: Adding a Detail Record70
Part 4: Finalizing the ACH Batch72
Part 5: Scheduling the ACH Batch73
Part 6: Reviewing the ACH Batch74
Part 7: Multi-Factor Authentication75
Creating an ACH Template76
Part 1: Creating an ACH Template76
Part 2: Adding an Existing Participant78
Part 3: Adding a Detail Record79
Part 4: Finalizing an ACH Template81
Part 5: Reviewing an ACH Template82
Initiating a Template83
Part 1: Initiating a Template83
Part 2: Scheduling an ACH Batch85
Part 3: Reviewing an ACH Batch86
Part 4: Multi-Factor Authentication87
Editing an ACH Template88
Deleting an ACH Template89
ACH File Upload90
Creating a Template for Delimiter Separated File Uploads92
Editing a Template for Delimiter Separated File Uploads94
Deleting a Template for Delimiter Separated File Uploads95
Uploading a Delimiter Separated File96
Uploading a NACHA Formatted File99
Editing an ACH Batch101
Deleting an ACH Batch102
Approving an ACH Batch103
Reversing an ACH Batch104
Tax Payments105
NOCS/Returns106
To Correct a NOC106
To Mark a Return as Reviewed108
Wires109
New Domestic Wire109
Part 1: Recipient Information110
Part 2: (Optional) Beneficiary and Intermediary Institutions111
Part 3: Schedule Wire Payment112
Part 4: Review Wire Payment113
Part 5: Multi-Factor Authentication114
New International Wire115
Part 1: Recipient Information116
Part 2: (Optional) Intermediary Institutions118
Part 3: Schedule Wire Payment119
Part 4: Review Wire Payment120
Part 5: Multi-Factor Authentication121
Creating a Domestic Wire Template122
Part 1: Recipient Information122
Part 2: (Optional) Beneficiary and Intermediary Institutions124
Part 3: Template Name125
Part 4: Review Wire Template126
Creating an International Wire Template127
Part 1: Recipient Information127
Part 2: (Optional) Intermediary Institutions130
Part 3: Template Name131
Part 4: Review Wire Template132
Initiating a Template133
Part 1: Initiating a Template133
Part 2: Scheduling a Wire134
Part 3: Reviewing a Wire135
Editing a Wire Template136
Deleting a Wire Template138
Editing a Wire139
Deleting a Wire140
Approving a Wire141
Rejecting a Wire142
Wire History143
Positive Pay144
Introduction144
Manually Add a Check145
Check Upload Templates147
Fixed Length Template147
Delimiter Separated Template149
Edit Upload Templates151
Manually Add Checks Via Upload153
Managing Exceptions156
Manage ACH Exceptions158
Payee Matching Guidelines159
How It Works159
Check Printing Guidelines159
Printing and Placement160
Issue File Requirements161
Historical Decisions162
ACH Positive Pay163
Filters163
Add Email Address to Receive Notifications163
Add an Allowed Company164
Manage Allowed Companies165
Actions for Unlisted Companies166
Block an ACH Item167
Manage Blocked Items168
Manage Watch List169
Manage Watch List170
Manage ACH Exceptions171
Company Management172
Company Management Overview172
Adding a Participant to an Existing Company173
Uploading Participants175
Editing a Company176
Move Money177
Move Money Overview177
Bill Pay Enrollment178
Adding a Payee180
Person to Person Payee180
Bill Pay Payee - Company182
Bill Pay Payee - Individual184
Favoriting a Payee187
Editing a Payee188
Deleting a Payee189
New Transaction190
Transferring Money Between Your Accounts190
Making a Loan Payment192
Transferring Money to Another Person (P2P) (Consumer Accounts Only)194
Making a Bill Pay Payment196
Editing Transfers/Payments198
Skip Transfers/Payments199
Deleting Transfers/Payments200
Deposit Checks201
Mobile Check Deposit201
Documents & Settings202
Documents202
Documents Enrollment202
Viewing Documents203
Reports204
Account Activity204
Sub-User205
Running an Existing Report206
Editing a Report207
Deleting a Report208
Manage Cards209
Turn Card On or Off209
Card Name210
Card Alert211
Change PIN212
Report Lost or Stolen Card213
Travel Notification214
Enable Automatic On/Off216
Alerts218
Alerts Overview218
Custom Alerts219
Bill Pay Alerts220
Security Alerts221
Business Banking Alerts222
Turning Alerts On and Off223
Editing or Deleting Alerts224
Previous Alerts225
Connect With Us226
Secure Message Overview226
Sending a Secure Message227
Submit a Form228

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