FFB Bank Your Digital Banking Guide

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Getting Started3
Digital Banking System Requirements10
Browser (Desktop & Mobile)10
Mobile Device (App)10
Mobile Remote Deposit Capture10
New User Enrollment11
Logging In12
Logging Off13
DUO Mobile14
Resetting a Forgotten Password16
Retrieve a Forgotten Username17
Password Security Check18
Business Online Banking Overview19
Sub-Users19
Companies19
Transaction Type Overview20
Manage Profile21
Contact Settings21
Adding a New Phone21
Editing a Phone22
Deleting a Phone23
Editing an Email Address24
Login Settings25
Change Username25
Change Password26
Change Security Questions27
Recent Logins28
Mobile Security Preferences29
Enabling FaceID29
Enabling PIN Login30
Auto-Login31
Security32
Protecting Your Information32
General Guidelines32
Login ID and Password32
Fraud Prevention32
Multi-Factor Authentication33
Sub-Users35
Sub-Users Overview35
Sub-Users Overview36
Adding a New Sub-User37
Linking Sub-Users To a Company39
Removing a Sub-User From a Company40
Editing a Sub-User42
Part 1: Editing Sub-User Access43
Part 2: Editing Sub-User Limits44
Part 3: Editing Sub-User Authentication45
Deleting a Sub-User46
Accounts47
Dashboard Overview47
Account Details Overview49
Transaction Details51
Adding an External Account (Consumer Accounts Only)53
Verifying an External Account56
Removing an External Account57
Editing Favorite Accounts58
Organize Dashboard59
Reorder Accounts59
Rename Accounts60
Hide/Unhide Accounts61
App Appearance62
Favorite Payees63
Selecting Favorite Payees63
Stop Payment64
Single Check64
Multiple Checks66
ACH68
ACH70
New ACH Batch70
Part 1: Creating an ACH Batch70
Part 2: Adding an Existing Participant72
Part 3: Adding a Detail Record73
Part 4: Finalizing the ACH Batch75
Part 5: Scheduling the ACH Batch76
Part 6: Adding Approvers77
Part 7: Reviewing the ACH Batch78
Part 8: Multi-Factor Authentication79
Creating an ACH Template80
Part 1: Creating an ACH Template80
Part 2: Adding an Existing Participant82
Part 3: Adding a Detail Record83
Part 4: Finalizing an ACH Template85
Part 5: Reviewing an ACH Template86
Initiating a Template87
Part 1: Initiating a Template87
Part 2: Scheduling an ACH Batch89
Part 3: Reviewing an ACH Batch90
Part 4: Multi-Factor Authentication91
Editing an ACH Template92
Deleting an ACH Template93
ACH File Upload94
Creating a Template for Delimiter Separated File Uploads96
Editing a Template for Delimiter Separated File Uploads98
Deleting a Template for Delimiter Separated File Uploads99
Uploading a Delimiter Separated File100
Uploading a NACHA Formatted File103
Editing an ACH Batch105
Deleting an ACH Batch106
Approving an ACH Batch107
Reversing an ACH Batch108
Tax Payments109
NOCS/Returns110
To Correct a NOC110
To Mark a Return as Reviewed112
Wires113
New Domestic Wire113
Part 1: Recipient Information114
Part 2: (Optional) Beneficiary and Intermediary Institutions116
Part 3: Schedule Wire Payment117
Part 4: Adding Approvers118
Part 5: Review Wire Payment119
Part 6: Multi-Factor Authentication120
New International Wire121
Part 1: Recipient Information122
Part 2: (Optional) Intermediary Institutions124
Part 3: Schedule Wire Payment125
Part 4: Review Wire Payment126
Part 5: Multi-Factor Authentication127
Creating a Domestic Wire Template128
Part 1: Recipient Information128
Part 2: (Optional) Beneficiary and Intermediary Institutions131
Part 3: Template Name132
Part 4: Review Wire Template133
Creating an International Wire Template134
Part 1: Recipient Information134
Part 2: (Optional) Intermediary Institutions137
Part 3: Template Name138
Part 4: Review Wire Template139
Initiating a Template140
Part 1: Initiating a Template140
Part 2: Scheduling a Wire141
Part 3: Adding Approvers142
Part 4: Reviewing a Wire143
Editing a Wire Template144
Deleting a Wire Template146
Editing a Wire147
Deleting a Wire148
Approving a Wire149
Rejecting a Wire150
Wire History151
Positive Pay152
Introduction152
Manually Add a Check153
Check Upload Templates155
Fixed Length Template155
Delimiter Separated Template157
Edit Upload Templates159
Manually Add Checks Via Upload161
Managing Exceptions164
Manage ACH Exceptions166
Payee Matching Guidelines167
How It Works167
Check Printing Guidelines167
Printing and Placement168
Issue File Requirements169
Historical Decisions170
Positive Pay Exception Alert171
ACH Positive Pay172
Filters172
Add Email Address to Receive Notifications172
Add an Allowed Company173
Manage Allowed Companies174
Actions for Unlisted Companies175
Block an ACH Item176
Manage Blocked Items177
Manage Watch List178
Manage Watch List179
Manage ACH Exceptions180
ACH Positive Pay Exception Alert181
Company Management182
Company Management Overview182
Adding a Participant to an Existing Company183
Uploading Participants185
Viewing Company Limits for Transactions186
Editing a Company187
Move Money188
Move Money Overview188
Bill Pay Enrollment189
Adding a Payee191
Person to Person Payee191
Bill Pay Payee - Company193
Bill Pay Payee - Individual195
Favoriting a Payee198
Editing a Payee199
Deleting a Payee200
New Transaction201
Transferring Money Between Your Accounts201
Making a Loan Payment203
Transferring Money to Another Person (P2P) (Consumer Accounts Only)205
Making a Bill Pay Payment207
Editing Transfers/Payments209
Skip Transfers/Payments210
Deleting Transfers/Payments211
Deposit Checks212
Mobile Check Deposit212
Documents & Settings213
Documents213
Documents Enrollment213
Viewing Documents214
Reports215
Account Activity215
Sub-User216
Running an Existing Report217
Editing a Report218
Deleting a Report219
Manage Cards220
Turn Card On or Off220
Card Name221
Card Alert222
Change PIN223
Report Lost or Stolen Card224
Travel Notification225
Enable Automatic On/Off227
Alerts229
Alerts Overview229
Custom Alerts230
Bill Pay Alerts231
Security Alerts232
Business Banking Alerts233
Turning Alerts On and Off234
Editing or Deleting Alerts235
Previous Alerts236
Connect With Us237
Secure Message Overview237
Sending a Secure Message238
Submit a Form239

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