FFB Your Guide to Personal Banking

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Getting Started	3
Digital Banking System Requirements	7
Browser (Desktop & Mobile)	7
Mobile Device (App)	7
Mobile Remote Deposit Capture	7
New User Enrollment	8
Logging In	9
Multi-Factor Authentication	11
Logging Off	12
DUO Mobile	13
Resetting a Forgotten Password	15
Retrieve a Forgotten Username	16
Password Security Check	17
Accounts	18
Dashboard Overview	18
Account Details Overview	20
Transaction Details	22
Adding an External Account	24
Verifying an External Account	27
Removing an External Account	28
Editing Favorite Accounts	29
Organize Dashboard	30
Reorder Accounts	30
Rename Accounts	31
Hide/Unhide Accounts	32
App Appearance	33
Favorite Payees	34
Selecting Favorite Payees	34
Security	35
Protecting Your Information	35
General Guidelines	35
Login ID and Password	35
Fraud Prevention	35
Login Settings	36
Change Username	36
Change Password	37
Change Security Questions	38
Recent Logins	39
Mobile Security Preferences	40
Enabling FaceID	40
Enabling PIN Login	41
Auto-Login	42
Alerts	43
Alerts Overview	43
Custom Alerts	44
Bill Pay Alerts	45
Security Alerts	46
Turning Alerts On and Off	47
Editing or Deleting Alerts	48
Previous Alerts	49
Move Money	50
Move Money Overview	50
Bill Pay Enrollment	51
Adding a Payee	53
Person to Person Payee	53
Bill Pay Payee - Company	55
Bill Pay Payee - Individual	57
Favoriting a Payee	60
Editing a Payee	61
Deleting a Payee	62
New Transaction	63
Transferring Money Between Your Accounts	63
Making a Loan Payment	65
Transferring Money to Another Person (P2P)	67
Making a Bill Pay Payment	69
Editing Transfers/Payments	71
Skip Transfers/Payments	72
Deleting Transfers/Payments	73
Deposit Checks	74
Mobile Check Deposit	74
Manage Cards	75
Turn Card On or Off	75
Card Name	76
Card Alert	77
Change PIN	78
Report Lost or Stolen Card	79
Travel Notification	80
Enable Automatic On/Off	82
Reports	84
Creating a New Report	84
Account Activity Report	84
Sub-User Account Access Report	85
Running an Existing Report	86
Editing a Report	87
Deleting a Report	88
Services	89
Secure Message Overview	89
Sending a Secure Message	90
Submit a Form	91
E-Statements Documents	92
Document Enrollment	92
Viewing Documents	93
Stop Payment	94
Single Check	94
Multiple Checks	96
ACH	98
Settings	100
Contact Settings	100
Adding a New Phone	100
Editing a Phone	101
Deleting a Phone	102
Editing an Email Address	103
Sub-Users	104
Sub-Users Overview	104
Sub-User Overview	105
Adding a New Sub-User	106
Editing a Sub-User	108
Part 1: Editing Sub-User Access	109
Part 2: Editing Sub-User Limits	110
Deleting a Sub-User	111

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