FFB Your Guide to Personal Banking

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Getting Started	3
Digital Banking System Requirements	8
Browser (Desktop & Mobile)	8
Mobile Device (App)	8
Mobile Remote Deposit Capture	8
New User Enrollment	9
Logging In	10
Multi-Factor Authentication	12
Logging Off	13
DUO Mobile	14
Resetting a Forgotten Password	16
Retrieve a Forgotten Username	17
Password Security Check	18
Accounts	19
Dashboard Overview	19
Account Details Overview	20
Transaction Details	22
Adding a New Account	24
Adding an External Account	25
Removing an External Account	27
Organize Dashboard	28
Reorder Accounts	28
Rename Accounts	29
Hide/Unhide Accounts	30
App Appearance	31
Quick Pay	32
Selecting Favorite Payees	32
Person to Person	33
Bill Pay	35
External Account	37
Monthly Activity	39
Security	40
Protecting Your Information	40
General Guidelines	40
Login ID and Password	40
Fraud Prevention	40
Login Settings	41
Change Username	41
Change Password	42
Change Security Questions	43
Recent Logins	44
Mobile Security Preferences	45
Enabling FaceID	45
Enabling PIN Login	46
Auto-Login	47
Alerts	48
Alerts Overview	48
Custom Alerts	49
Bill Pay Alerts	50
Security Alerts	51
Turning Alerts On and Off	52
Editing or Deleting Alerts	53
Previous Alerts	54
Move Money	55
Move Money Overview	55
Bill Pay Enrollment	56
Adding a Payee	58
Person to Person Payee	58
Bill Pay Payee - Company	60
Bill Pay Payee - Individual	62
Favoriting a Payee	65
Editing a Payee	66
Deleting a Payee	67
New Transaction	68
Transferring Money Between Your Accounts	68
Making a Loan Payment	70
Transferring Money to Another Person (P2P)	72
Making a Bill Pay Payment	74
Editing Transfers/Payments	76
Skip Transfers/Payments	77
Deleting Transfers/Payments	78
Deposit Checks	79
Remote Deposit	79
Manage Cards	80
Turn Card On or Off	80
Card Name	81
Card Alert	82
Temporary Spending Limit Increase	83
Change PIN	84
Report Lost or Stolen Card	85
Travel Notification	86
Enable Automatic On/Off	88
Reports	90
Creating a New Report	90
Account Activity Report	90
Sub-User Account Access Report	91
Running an Existing Report	92
Editing a Report	93
Deleting a Report	94
Reports	95
Secure Message Overview	95
Sending a Secure Message	96
Submit a Form	97
Documents	98
Document Enrollment	98
Viewing Documents	99
Stop Payment	100
Single Check	100
Multiple Checks	102
ACH	104
Settings	106
Contact Settings	106
Adding a New Phone	106
Editing a Phone	107
Deleting a Phone	108
Editing an Email Address	109
Sub-Users	110
Sub-Users Overview	110
Sub-User Overview	111
Adding a New Sub-User	112
Editing a Sub-User	114
Part 1: Editing Sub-User Access	115
Part 2: Editing Sub-User Limits	116
Deleting a Sub-User	117

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