FFB Your Guide to Personal Banking

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Table of Contents Getting Started

Digital Banking System Requirements .......................................................................7 Browser (Desktop & Mobile)................................................................................................. 7 Mobile Device (App)............................................................................................................... 7 Mobile Remote Deposit Capture ......................................................................................... 7 New User Enrollment ...................................................................................................8 Logging In.......................................................................................................................9 Multi-Factor Authentication.......................................................................................11 Logging Off ........................................................................................................................... 12 DUO Mobile .......................................................................................................................... 13 Resetting a Forgotten Password ...............................................................................15 Retrieve a Forgotten Username................................................................................16 Password Security Check ...........................................................................................17 Accounts Dashboard Overview..................................................................................................18 Account Details Overview ..........................................................................................20 Transaction Details .....................................................................................................22 Adding an External Account ......................................................................................24 Verifying an External Account ............................................................................................ 27 Removing an External Account .......................................................................................... 28 Editing Favorite Accounts...........................................................................................29 Organize Dashboard ..................................................................................................30 Reorder Accounts ................................................................................................................ 30 Rename Accounts ................................................................................................................ 31 Hide/Unhide Accounts ........................................................................................................ 32 App Appearance................................................................................................................... 33 Favorite Payees ...........................................................................................................34 Selecting Favorite Payees.................................................................................................... 34 Security Protecting Your Information......................................................................................35 General Guidelines .............................................................................................................. 35 Login ID and Password........................................................................................................ 35 Fraud Prevention ................................................................................................................. 35 Login Settings ..............................................................................................................36 Change Username ............................................................................................................... 36 Change Password ................................................................................................................ 37 Change Security Questions................................................................................................. 38 Recent Logins ..............................................................................................................39