FFB Your Guide to Personal Banking
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Table of Contents Getting Started
Digital Banking System Requirements .......................................................................8 Browser (Desktop & Mobile)................................................................................................. 8 Mobile Device (App)............................................................................................................... 8 Mobile Remote Deposit Capture ......................................................................................... 8 New User Enrollment ...................................................................................................9 Logging In.....................................................................................................................10 Multi-Factor Authentication.......................................................................................12 Logging Off ........................................................................................................................... 13 DUO Mobile .......................................................................................................................... 14 Resetting a Forgotten Password ...............................................................................16 Retrieve a Forgotten Username................................................................................17 Password Security Check ...........................................................................................18 Accounts Dashboard Overview..................................................................................................19 Account Details Overview ..........................................................................................20 Transaction Details .....................................................................................................22 Adding a New Account ...............................................................................................24 Adding an External Account ............................................................................................... 25 Removing an External Account .......................................................................................... 27 Organize Dashboard ..................................................................................................28 Reorder Accounts ................................................................................................................ 28 Rename Accounts ................................................................................................................ 29 Hide/Unhide Accounts ........................................................................................................ 30 App Appearance................................................................................................................... 31 Quick Pay .....................................................................................................................32 Selecting Favorite Payees.................................................................................................... 32 Person to Person ................................................................................................................. 33 Bill Pay ................................................................................................................................... 35 External Account .................................................................................................................. 37 Monthly Activity...........................................................................................................39 Security Protecting Your Information......................................................................................40 General Guidelines .............................................................................................................. 40 Login ID and Password........................................................................................................ 40 Fraud Prevention ................................................................................................................. 40
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