FNBC Online Personal User Guide

4

Table of Contents Getting Started

New User Enrollment ...................................................................................................7 Logging In.......................................................................................................................8 Multi-Factor Authentication.......................................................................................10 Logging Off ........................................................................................................................... 11 Duo Mobile ........................................................................................................................... 12 Accounts Dashboard Overview..................................................................................................14 Account Details Overview ..........................................................................................16 Transaction Details .....................................................................................................18 Adding a New Account to Smart Spend ...................................................................20 Adding an External Account ......................................................................................22 Add Instantly Using Your Phone Number......................................................................... 23 Add Instantly Using Your Username and Password........................................................ 24 Transaction Challenge......................................................................................................... 25 Verifying an External Account ............................................................................................ 26 Removing an External Account .......................................................................................... 27 Editing Favorite Accounts...........................................................................................28 Organize Dashboard ..................................................................................................29 Language Preference .......................................................................................................... 29 Reorder Accounts ................................................................................................................ 30 Rename Accounts ................................................................................................................ 31 Hide/Unhide Accounts ........................................................................................................ 32 Hide/Unhide Dashboard Tiles ............................................................................................ 33 App Appearance................................................................................................................... 34 Favorite Payees ...........................................................................................................35 Selecting Favorite Payees.................................................................................................... 35 Security Protecting Your Information......................................................................................36 General Guidelines .............................................................................................................. 36 Login ID and Password........................................................................................................ 36 Fraud Prevention ................................................................................................................. 36 Login Settings ..............................................................................................................37 Change Username ............................................................................................................... 37 Change Password ................................................................................................................ 38 Change Security Questions................................................................................................. 39 Recent Logins ..............................................................................................................40