First Citizens Bank Digital Banking for Business User Guide

First page Table of contents Next page Last page

Getting Started	9
Desktop New User Enrollment	9
First Time Log In	10
Logging In	13
Logging Off	14
Retrieve a Forgotten Username	15
Resetting a Forgotten Password	16
Home Page	18
Home Page Overview	18
Account Summary Overview	20
Mobile Thumb Bar	21
Accounts	22
Account Transactions	22
Exporting Transactions	24
Quick Transfer	25
Account Nickname	26
Details & Settings	27
Account Grouping	28
Editing a Group Name	29
Deleting a Group	29
Mortgages	30
Security	36
Protecting Your Information	36
General Guidelines	36
Login ID and Password	36
Fraud Prevention	36
Mobile Log In Preferences	38
Enabling Touch ID® or Fingerprint Login	38
Enabling Passcode Authentication	40
Enabling Face ID®	41
Disabling Passcode Authentication, Touch ID®, Fingerprint or Face ID® Login	42
Apple® Watch	43
Apple® Watch Setup	43
Viewing Balances and Transactions	43
Message Center	44
Message Center Overview	44
Sending a Secure Message	45
Move Money (Payments & Transfers)	46
Digital Banking for Business Overview	46
Users	46
Recipients	46
Digital Banking for Business for Business Transaction Types	47
ACH and Wire Cutoff Times	47
Transfer Funds Between Accounts	48
Send Money with Zelle® for Your Business Enrollment	50
One-time Enrollment	50
Adding a Trusted Recipient	51
Adding New Recipients from Device	53
Receive Money with Zelle®	55
Send Money with Zelle®	56
Request Money with Zelle®	58
Split Expenses with Zelle®	59
Activity in Zelle®	60
Zelle® Settings	61
Zelle® Limits	62
Zelle® FAQ	63
ACH & Payroll ACH Template Overview	64
Creating a Template	65
ACH Batch	66
ACH Payment	68
ACH Collection	70
Domestic Wire	72
Payroll	74
ACH & Wire Payments	76
ACH Batch	76
ACH Payment	79
ACH Collection	81
Domestic Wire	84
Payroll	86
Splitting a Payment	88
Payment from File	89
Importing a CSV file	89
Importing a NACHA file	91
Viewing, Approving or Canceling a Transaction	94
Single Transaction	94
Multiple Transactions	95
ACH Prenotes	96
Editing or Using a Template	98
Deleting a Template	99
Tax Payments	100
Pay Loan or Credit Card	102
To pay a loan or credit card with a First Citizens Bank account:	102
To pay a loan or credit card with a non-First Citizens Bank account or debit card:	103
To pay a loan or credit card with an external checking or savings account:	103
To pay a loan or credit card with an external debit card account:	103
View Payment Activity (for Loans and Credit Cards)	104
Manage Recurring Payments	105
Manage Online Activity	106
Editing and Cancelling Transfers	106
Manage Payments	108
Using Filters	109
Creating or Deleting Custom Views Using Favorites	110
Business Services	111
Users Overview	111
Manage Users Overview	112
Adding a New User	113
Part 1 of 5: Establishing Transaction Type Rights	114
Part 2 of 5: Disabling a Transaction Type	115
Part 3 of 5: Editing Approval Limits for a Transaction Type	116
Part 4 of 5: Establishing Rights to Access Features	117
Part 5 of 5: Establishing Rights to Access Accounts	118
Editing an Existing User’s Rights	119
Deleting a User	120
Recipient Overview	121
ACH Only- Part 1 of 2: Adding a Recipient	122
ACH Only- Part 2 of 2: Recipient Account Detail	123
ACH & Wire- Part 1 of 4: Adding a Recipient	124
ACH & Wire- Part 2 of 4: Beneficiary Bank Detail	125
ACH & Wire- Part 3 of 4: Intermediary Bank Detail	126
ACH & Wire- Part 4 of 4: Recipient Account Detail	127
Wires Only (Domestic) - Part 1 of 4: Adding a Recipient	128
Wires Only (Domestic)- Part 2 of 4: Beneficiary FI Detail	129
Wires Only (Domestic)- Part 3 of 4: Intermediary FI Detail	130
Wires Only (Domestic)- Part 4 of 4: Recipient Account Detail	131
Editing a Recipient	132
Editing a Recipient’s Templates	133
Deleting a Recipient	134
International Wires	135
Create and Send an International Wire	136
International Wire FAQ	138
International Wire Dual Authorization	139
What is dual authorization for international wires?	139
Dual Approval for Wire/ACH Initiation	141
Step 1: Create the Wire/ACH Transaction	141
Step 2: Options after Drafting	141
Step 3: Approving the Wire/ACH	142
Set Approval Alerts	143
Positive Pay for ACH Transactions	144
Introduction	144
Managing Exceptions	145
Add an ACH Authorization Rule	147
Positive Pay for Check Transactions	149
Introduction	149
Managing Exceptions	150
Add a Check Confirmation	152
Submit Issued Check File	153
Advanced Options - Positive Pay for Check Transactions	154
Introduction	154
To Upload an Issued Check File	155
Manually Enter a Check	156
Void a Check	157
Managing Exceptions within Advanced Options	158
Issued Check Processing Log	160
Business Bill Pay	161
Home Page Overview	161
Add a Payee	163
Company	163
Import Payees	165
Edit a Payee	168
Delete a Payee	169
Add and Manage Categories	170
One-Time Payment	171
Edit or Stop a One-Time Payment	172
Create a Recurring Payment	173
Edit or Stop a Recurring Payment	175
Setting Up eBills	177
Payment Approval	178
Calendar	179
Company Profile	180
Delete or Edit Bill Pay Accounts	181
Manage Users	182
Personal Profile	183
e-Notifications	184
Events	184
Logout	185
Recurring	186
Reminders	187
Reports	188
Mobile Bill Pay	189
Home Page Overview	189
Add a Payee	191
Company	191
Import Payees	193
Edit a Payee	194
Delete a Payee	195
Add and Manage Categories	196
One-Time Payment	197
Edit or Stop a One-Time Payment	198
Setting Up eBills	200
Create a Recurring Payment	201
Edit or Stop a Recurring Payment	203
Payment Approval	205
Calendar	206
Company Profile	207
Delete or Edit Bill Pay Accounts	208
Manage Users	209
Personal Profile	210
e-Notifications	211
Events	211
Logout	212
Recurring	213
Reminders	214
Reports	215
Alerts	216
Account & Card Alerts	216
Account Alerts	216
Card Alerts	217
Security Alerts	218
Editing Delivery Preferences	219
Mobile Check Deposits	220
Mobile Check Deposits	220
Manage Cards	221
Manage Cards	221
To Activate a Card	222
To Lock/Unlock Card	223
Manage Employee Cards	224
Manage the Entitlement for Your Users	224
Adding Employee Cards	226
Closing Employee Cards	227
Adjusting Spending Limits	228
Statements & Documents	229
Statements	229
Tax Documents	230
eStatements Delivery	231
Service Center	232
Order Checks	232
Request Check Copy	233
Stop Payment Request	234
Single Check	234
Multiple Checks	235
Order Foreign Currency	236
Manage User Rights to Order Foreign Currency	237
Additional Services	239
Online Agreement	239
Privacy and Security	239
Branches and ATMs	240
Customer Support	242
Profile and Preferences	243
Profile and Contact Information	243
Account Preferences	244
Log In Preferences	245
Change Password	246
Change Login ID	247
Secure Delivery	248
Secure Delivery with International Contact Information	249
Accessibility	250

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