First Citizens Bank Digital Banking for Business User Guide

First page Table of contents Next page Last page

Getting Started	8
Desktop New User Enrollment	8
First Time Log In	9
Logging In	12
Logging Off	13
Retrieve a Forgotten Username	14
Resetting a Forgotten Password	15
Home Page	17
Home Page Overview	17
Account Summary Overview	19
Accounts	20
Account Transactions	20
Quick Transfer	22
Account Nickname	23
Details & Settings	24
Account Grouping	25
Editing a Group Name	26
Deleting a Group	26
Mortgages	27
Security	28
Protecting Your Information	28
General Guidelines	28
Login ID and Password	28
Fraud Prevention	28
Mobile Log In Preferences	29
Enabling Touch ID® or Fingerprint Login	29
Enabling Passcode Authentication	31
Enabling Face ID®	32
Disabling Passcode Authentication, Touch ID®, Fingerprint or Face ID® Login	33
Apple® Watch	34
Apple® Watch Setup	34
Viewing Balances and Transactions	34
Message Center	35
Message Center Overview	35
Sending a Secure Message	36
Move Money (Payments & Transfers)	37
Digital Banking for Business Overview	37
Users	37
Recipients	37
Digital Banking for Business for Business Transaction Types	38
ACH and Wire Cutoff Times	38
Transfer Funds Between Accounts	39
Send Money with Zelle® for Your Business Enrollment	41
One-time Enrollment	41
Adding a Trusted Recipient	42
Receive Money with Zelle®	43
Send Money with Zelle®	44
Request Money with Zelle®	46
Split Expenses with Zelle®	47
Zelle® Settings	48
ACH & Payroll ACH Template Overview	49
Creating a Template	50
ACH Batch	51
ACH Payment	53
ACH Collection	55
Domestic Wire	57
Payroll	59
Sending a Single Payment	61
ACH Batch	61
ACH Payment	64
ACH Collection	66
Domestic Wire	69
Payroll	71
Splitting a Payment	73
Payment from File	74
Importing a CSV file	74
Importing a NACHA file	76
Viewing, Approving or Canceling a Transaction	78
Single Transaction	78
Multiple Transactions	79
ACH Prenotes	80
Editing or Using a Template	82
Deleting a Template	83
Tax Payments	84
Pay Loan or Credit Card	86
To pay a loan or credit card with a First Citizens Bank account:	86
To pay a loan or credit card with a non-First Citizens Bank account or debit card:	87
To pay a loan or credit card with an external checking or savings account:	87
To pay a loan or credit card with an external debit card account:	87
View Payment Activity (for Loans and Credit Cards)	88
Pay Bank Customer	89
Linking Someone’s First Citizens Account	89
Single Transfers Between First Citizens Accounts	91
Manage Online Activity	92
Editing and Cancelling Transfers	92
Manage Payments	94
Using Filters	95
Creating or Deleting Custom Views Using Favorites	96
Business Services	97
Users Overview	97
Manage Users Overview	98
Adding a New User	99
Part 1 of 5: Establishing Transaction Type Rights	100
Part 2 of 5: Disabling a Transaction Type	101
Part 3 of 5: Editing Approval Limits for a Transaction Type	102
Part 4 of 5: Establishing Rights to Access Features	103
Part 5 of 5: Establishing Rights to Access Accounts	104
Editing an Existing User’s Rights	105
Deleting a User	106
Recipient Overview	107
ACH Only- Part 1 of 2: Adding a Recipient	108
ACH Only- Part 2 of 2: Recipient Account Detail	109
ACH & Wire- Part 1 of 4: Adding a Recipient	110
ACH & Wire- Part 2 of 4: Beneficiary Bank Detail	111
ACH & Wire- Part 3 of 4: Intermediary Bank Detail	112
ACH & Wire- Part 4 of 4: Recipient Account Detail	113
Wires Only (Domestic) - Part 1 of 4: Adding a Recipient	114
Wires Only (Domestic)- Part 2 of 4: Beneficiary FI Detail	115
Wires Only (Domestic)- Part 3 of 4: Intermediary FI Detail	116
Wires Only (Domestic)- Part 4 of 4: Recipient Account Detail	117
Editing a Recipient	118
Editing a Recipient’s Templates	119
Deleting a Recipient	120
International Wires	121
Create and Send an International Wire	122
International Wire FAQ	124
Mobile Authorizations	125
Positive Pay for ACH Transactions	127
Introduction	127
Managing Exceptions	128
Add an ACH Authorization Rule	130
Positive Pay for Check Transactions	132
Introduction	132
Managing Exceptions	133
Add a Check Confirmation	135
Submit Issued Check File	136
Advanced Options - Positive Pay for Check Transactions	137
Introduction	137
To Upload an Issued Check File	138
Manually Enter a Check	139
Void a Check	140
Managing Exceptions within Advanced Options	141
Issued Check Processing Log	143
Fee Schedule	144
Overview	144
Business Bill Pay	145
Home Page Overview	145
Add a Payee	147
Company	147
Import Payees	149
Edit a Payee	152
Delete a Payee	153
Add and Manage Categories	154
One-Time Payment	155
Edit or Stop a One-Time Payment	156
Create a Recurring Payment	157
Edit or Stop a Recurring Payment	159
Setting Up eBills	161
Payment Approval	162
Calendar	163
Company Profile	164
Delete or Edit Bill Pay Accounts	165
Manage Users	166
Personal Profile	167
e-Notifications	168
Events	168
Logout	169
Recurring	170
Reminders	171
Reports	172
Mobile Bill Pay	173
Home Page Overview	173
Add a Payee	175
Company	175
Import Payees	177
Edit a Payee	178
Delete a Payee	179
Add and Manage Categories	180
One-Time Payment	181
Edit or Stop a One-Time Payment	182
Setting Up eBills	184
Create a Recurring Payment	185
Edit or Stop a Recurring Payment	187
Payment Approval	189
Calendar	190
Company Profile	191
Delete or Edit Bill Pay Accounts	192
Manage Users	193
Personal Profile	194
e-Notifications	195
Events	195
Logout	196
Recurring	197
Reminders	198
Reports	199
Alerts	200
Account & Card Alerts	200
Account Alerts	200
Card Alerts	201
Security Alerts	202
Editing Delivery Preferences	202
Mobile Check Deposits	203
Mobile Check Deposits	203
Manage Cards	204
To Activate a Card	205
To Lock/Unlock Card	206
Manage Employee Cards	207
Manage the Entitlement for Your Users	207
Adding Employee Cards	209
Closing Employee Cards	210
Adjusting Spending Limits	211
Statements & Documents	212
Statements	212
Statement Delivery	213
Service Center	214
Order Checks	214
Request Check Copy	215
Stop Payment Request	216
Single Check	216
Multiple Checks	217
Order Foreign Currency	218
Manage User Rights to Order Foreign Currency	219
Additional Services	221
Open New Account	221
Order Visa Gift Cards	221
Online Agreement	222
Privacy and Security	222
Customer Support	222
Branches and ATMs	223
Branches and ATMs	223
Profile and Preferences	224
Profile and Contact Information	224
Account Preferences	225
Log In Preferences	226
Change Password	227
Change Login ID	228
Secure Delivery	229
Secure Delivery with International Contact Information	230
Change Background	231

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