First Citizens Bank Digital Banking for Consumers User Guide

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Mobile

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1. Click the “New User Log In” link. 2. Enter your ID and click the Submit button. 3. Choose the contact method that allows First Citizens to reach you immediately with a Secure Access Code (SAC). This numbered code is only valid for a short time, and you will need to request a new one if it expires. If you close your browser before receiving the SAC, you can log in again and select the I already have a Secure Access Code button. 4. Enter the SAC and click the Submit button. 5. Choose whether to register your device for future logins. 6. Create your password. 7. Review both of the disclosures and the First Citizens Digital Banking Agreement, and click the I Accept button to agree to the terms and conditions. 8. Congratulations! You have successfully logged in to Digital Banking! If you have any questions or concerns, call us at 888-FC DIRECT.

Getting Started: First Time Log In