First Citizens Bank Digital Banking for Consumers User Guide

169

Secure Delivery We can verify your identify by sending a SAC to you by text message or voice call. Within Log In Preferences, you can make changes to your delivery preferences or add new ways we can contact you.

Note : While email address displays, it is not a valid method to retrieve a Secure Access Code. Please make sure you have a valid phone number on file.

2

4

3

In the Profile & Preferences dropdown, click Log In Preferences . 1. Click the Secure Delivery button. 2. Make changes to a secure delivery method by clicking the

icon or the

icon to delete a secure delivery method. 3. Enter your new contact information and click the

icon when you are

finished to save your changes. 4. Add a new delivery contact by clicking either the New Text Number or New Voice Number button at the bottom of the page. Note : This contact information will be used for Secure Access Code delivery. However, updating your contact information for the “Secure Delivery” method does not change your contact information under “Profile and Contact Info”. It is important to ensure you make changes in both places, if your contact information has changed. You will also need to change your contact information for alerts.

Note : To ensure the highest security, editing/deleting/adding Secure Delivery Contact Information (updating secure access code (SAC) targets) will prompt you to receive a secure access code.(SAC).

Profile and Preferences: Log In Preferences