First Citizens Bank Digital Banking for Consumers User Guide

17

Getting Started Resetting a Forgotten Password

If you happen to forget your password, you can easily reestablish a new one from the First Citizens Home page—no need to call us!

1

2

3

1. Click the Log In button. 2. Click the “Forgot ID/ Password?” link. 3. Enter your login ID and click the Submit button.

Note : You may not be able to change your password if your account is locked or if you are resetting your password from an unregistered device or you are using an incompatible browser version.

Getting Started: Resetting a Forgotten Password