First Citizens Bank Digital Banking for Consumers User Guide

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4. Choose a delivery method to verify your identity. If you have a registered mobile device, you may select it to receive a push notification, or choose a contact method to receive a six-digit Secure Access Code (SAC). 5. If you selected Secure Access Code (SAC), enter the code and click the Submit button. If you selected a registered mobile device, approve the password reset request from the push notification sent to your device. If you deny the request, you will be prompted to choose another verification method. 6. Create a new password based on our password requirements, and click the Submit button when you are finished.

Note : Temporary passwords sent from Digital Banking or by choosing “Forgot password” are only good for 5 minutes.

Getting Started: Resetting a Forgotten Password